{"schemaVersion":"jobsearcher.job.v1","id":"d5daf9855f7a4ae4d5284548","url":"https://jobsearcher.com/jobs/d5daf9855f7a4ae4d5284548","canonicalUrl":"https://jobsearcher.com/jobs/d5daf9855f7a4ae4d5284548","title":"Manager, Application IT Support","description":"Company Description\n\nExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.\n\nJob Description\n\nExperian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens.\nReporting to the Director of Production Support, the Manager, Application IT Support, will lead a high‑performing Service Desk team delivering technical support for Experian's external clients, including mid‑to‑large financial institutions. This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. This is a remote or hybrid role, based on your proximity to an Experian US office location.\nWhat you will do:\nLead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals\nManage daily support operations, escalations, and SLAs for external client support\nImprove service management, processes, automation, and first‑call resolution\nPartner with Engineering, Incident, Problem, and Change Management to resolve complex production issues\nOversee reporting, documentation, and client communications with ServiceNow\nProvide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL)\n\nQualifications\n\n5+ years of experience in IT support, or End‑User Computing roles.\n2+ years of leadership experience managing a technical support team.\nKnowledge of ITIL principles and ITSM frameworks.\nExperience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau.\nPrevious experience leading teams in a fast‑paced, customer‑centric environment.\nBackground working with KPIs, SLAs, CSAT, and operational metrics.\nExperience implementing automation or self‑service technologies.\nKnowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting\nKnowledge of Splunk, Data Dog, MuleSoft and Salesforce\nKnowledge of how to use AI\n\nAdditional Information\n\nBenefits/Perks:\nGreat compensation package and bonus plan\nCore benefits including medical, dental, vision, and matching 401K\nFlexible work environment, ability to work remote, hybrid or in-office\nFlexible time off including volunteer time off, vacation, sick and 12-paid holidays\nExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html\nOur uniqueness is that we celebrate yours. Experian's culture is people-first, inclusive, and purpose-driven. It is multi-award winning. In 2025, it was recognized as one of the World's Best Workplaces™ (Fortune Global Top 25). Additionally, it has been named a Great Place To Work™ in 26 countries. Check out Experian Life on social or explore our Careers Site to understand why.\nOur compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.\nExperian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.\nRecruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.\n#LI-Hybrid","company":"Experian","rawCompany":"experian","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T13:29:10.197Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Application IT Support","description":"Company Description\n\nExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.\n\nJob Description\n\nExperian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens.\nReporting to the Director of Production Support, the Manager, Application IT Support, will lead a high‑performing Service Desk team delivering technical support for Experian's external clients, including mid‑to‑large financial institutions. This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. This is a remote or hybrid role, based on your proximity to an Experian US office location.\nWhat you will do:\nLead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals\nManage daily support operations, escalations, and SLAs for external client support\nImprove service management, processes, automation, and first‑call resolution\nPartner with Engineering, Incident, Problem, and Change Management to resolve complex production issues\nOversee reporting, documentation, and client communications with ServiceNow\nProvide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL)\n\nQualifications\n\n5+ years of experience in IT support, or End‑User Computing roles.\n2+ years of leadership experience managing a technical support team.\nKnowledge of ITIL principles and ITSM frameworks.\nExperience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau.\nPrevious experience leading teams in a fast‑paced, customer‑centric environment.\nBackground working with KPIs, SLAs, CSAT, and operational metrics.\nExperience implementing automation or self‑service technologies.\nKnowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting\nKnowledge of Splunk, Data Dog, MuleSoft and Salesforce\nKnowledge of how to use AI\n\nAdditional Information\n\nBenefits/Perks:\nGreat compensation package and bonus plan\nCore benefits including medical, dental, vision, and matching 401K\nFlexible work environment, ability to work remote, hybrid or in-office\nFlexible time off including volunteer time off, vacation, sick and 12-paid holidays\nExplore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html\nOur uniqueness is that we celebrate yours. Experian's culture is people-first, inclusive, and purpose-driven. It is multi-award winning. In 2025, it was recognized as one of the World's Best Workplaces™ (Fortune Global Top 25). Additionally, it has been named a Great Place To Work™ in 26 countries. Check out Experian Life on social or explore our Careers Site to understand why.\nOur compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.\nExperian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.\nRecruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.\n#LI-Hybrid","datePosted":"2026-08-14T13:29:10.197Z","dateModified":"2026-08-14T13:29:10.197Z","hiringOrganization":{"@type":"Organization","name":"Experian","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d5daf9855f7a4ae4d5284548"},"url":"https://jobsearcher.com/jobs/d5daf9855f7a4ae4d5284548"}}