{"schemaVersion":"jobsearcher.job.v1","id":"d5d0f41e96169bfde756a839","url":"https://jobsearcher.com/jobs/d5d0f41e96169bfde756a839","canonicalUrl":"https://jobsearcher.com/jobs/d5d0f41e96169bfde756a839","title":"Field Support Representative","description":"Field Support Representative\n\nDSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.\n\nAt DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.\n\nAnnual base salary of $65,000, with the potential to earn a bonus of up to $20,000.\n\nSpecific Responsibilities:\n\nConduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.\nObserve and provide feedback on seller interactions and customer engagement.\nBuild and maintain strong relationships with store management and retail associates.\nSupport and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly\nEnsure merchandising standards are met, including AT&T signage, displays, and inventory placement.\nMonitor and report on store conditions, inventory, and promotional execution using mobile field tools.\nIdentify and escalate operational issues, customer experience gaps, or training needs to leadership.\nParticipate in territory planning, route optimization, and visit frequency adjustments based on store performance.\nAttend regional team calls, training sessions, and field events as needed\nEnsure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.\nManage all program logistics in coordination with DSI and AT&T.\nEnsure the timely completion of various administrative responsibilities.\nProvide teamwork and collaboration with other colleagues in support of ensuring the success of the project.\n\nAdditional Responsibilities:\n\nAdhere to supplier policies and procedures\nVisit a minimum of 5 stores a day\nAct as a role model within and outside supplier\nMaintains a positive and respectful attitude\nConsistently report to work on time and is prepared to perform duties of the position\nManage all expenses effectively stay within budget\nEnsure the timely completion of various administrative responsibilities and other duties as assigned\n\nRequirements\n\n1–3 years of experience in field operations, retail support, or territory management\nStrong interpersonal and communication skills with a service-oriented mindset\nHighly organized and self-motivated, with the ability to manage a daily route independently\nProficient in using mobile apps and reporting tools for field documentation\nReliable transportation and flexibility to travel within the assigned territory\nCompetitive spirit to drive goal achievement\n\nPreferred Skills\n\nExperience in wireless, telecom, or consumer electronics retail environments\nFamiliarity with field reporting platforms like Repsly or Salesforce\nBilingual (Spanish/English) is a plus\n\nBenefits\n\nAnnual base salary of $65,000 PLUS bonus\nPaid Vacation and Sick Time\n401k Plan\nEmployee Profit Sharing Program\nMedical, Dental & Life Insurance\nMileage Reimbursement\nAT&T Wireless Discount\nOngoing Training and Development\nPotential for career growth - we prefer to promote from within!\n\nReady to Move Forward?\n\nIf you’re seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don’t wait! Apply now and start shaping your future with us.","company":"DSI","rawCompany":"dsi","city":"Chicopee","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T11:52:31.433Z","occupations":[{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"517122","title":"Agents for Wireless Telecommunications Services","slug":"agents-for-wireless-telecommunications-services"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Support Representative","description":"Field Support Representative\n\nDSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.\n\nAt DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.\n\nAnnual base salary of $65,000, with the potential to earn a bonus of up to $20,000.\n\nSpecific Responsibilities:\n\nConduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.\nObserve and provide feedback on seller interactions and customer engagement.\nBuild and maintain strong relationships with store management and retail associates.\nSupport and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly\nEnsure merchandising standards are met, including AT&T signage, displays, and inventory placement.\nMonitor and report on store conditions, inventory, and promotional execution using mobile field tools.\nIdentify and escalate operational issues, customer experience gaps, or training needs to leadership.\nParticipate in territory planning, route optimization, and visit frequency adjustments based on store performance.\nAttend regional team calls, training sessions, and field events as needed\nEnsure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.\nManage all program logistics in coordination with DSI and AT&T.\nEnsure the timely completion of various administrative responsibilities.\nProvide teamwork and collaboration with other colleagues in support of ensuring the success of the project.\n\nAdditional Responsibilities:\n\nAdhere to supplier policies and procedures\nVisit a minimum of 5 stores a day\nAct as a role model within and outside supplier\nMaintains a positive and respectful attitude\nConsistently report to work on time and is prepared to perform duties of the position\nManage all expenses effectively stay within budget\nEnsure the timely completion of various administrative responsibilities and other duties as assigned\n\nRequirements\n\n1–3 years of experience in field operations, retail support, or territory management\nStrong interpersonal and communication skills with a service-oriented mindset\nHighly organized and self-motivated, with the ability to manage a daily route independently\nProficient in using mobile apps and reporting tools for field documentation\nReliable transportation and flexibility to travel within the assigned territory\nCompetitive spirit to drive goal achievement\n\nPreferred Skills\n\nExperience in wireless, telecom, or consumer electronics retail environments\nFamiliarity with field reporting platforms like Repsly or Salesforce\nBilingual (Spanish/English) is a plus\n\nBenefits\n\nAnnual base salary of $65,000 PLUS bonus\nPaid Vacation and Sick Time\n401k Plan\nEmployee Profit Sharing Program\nMedical, Dental & Life Insurance\nMileage Reimbursement\nAT&T Wireless Discount\nOngoing Training and Development\nPotential for career growth - we prefer to promote from within!\n\nReady to Move Forward?\n\nIf you’re seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don’t wait! Apply now and start shaping your future with us.","datePosted":"2026-08-19T11:52:31.433Z","dateModified":"2026-08-19T11:52:31.433Z","hiringOrganization":{"@type":"Organization","name":"DSI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicopee","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d5d0f41e96169bfde756a839"},"url":"https://jobsearcher.com/jobs/d5d0f41e96169bfde756a839"}}