{"schemaVersion":"jobsearcher.job.v1","id":"d5ad3cd8a2e4e1482472dca0","url":"https://jobsearcher.com/jobs/d5ad3cd8a2e4e1482472dca0","canonicalUrl":"https://jobsearcher.com/jobs/d5ad3cd8a2e4e1482472dca0","title":"Remote - Technical & Sales Support Representative","description":"Overview:\nAs a Technology Technical Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.\nApplication Deadline: Ongoing until positions are filled.\nTo apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.\nCurrently, employment is restricted to residents of the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.\nAbout TP\nTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.\nBenefits of working with TP include\nTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.\nWe invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.\nWe offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.\nCareer Growth and Culture\nAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.\nTP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.\nEqual Opportunity Employer\nTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nIf you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.\nResponsibilities:\nYour Responsibilities\n\nAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.\nProvide front line, first level, technical assistance for consumers\nSupporting Client specific high speed internet services delivering an exceptional customer experience\nResolve technical problems, within a fast paced, customer facing environment\nTroubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.\nSupporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.\nDeliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.\nDemonstrate advanced product knowledge and he ability to solve customer issues.\nResolve customer issues on the first call as frequently as possible.\nOpen and manage trouble ticket system for user issues, Data Network, OS issues.\nBe patient, courteous and friendly with customers at all times.\nDemonstrate a positive attitude.\nAddress and solve technical problems in a timely manner and complete all work assignments within expected time frames.\nAdhere to all work schedule assignments.\nAbide by and support management directives and adhere to all TP policies.\nQualifications:\nWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.\n\nQualifications:\n\nWhat We’re Looking for\nOver 18 years of age\n\nWhat We Prefer\nHS Diploma or equivalent\nComfort with desktop computer system\nProven oral & written communication skills\nFamiliarity with personal computers, operating systems, software, and computer terminology\nDemonstrated problem solving skills\nAbility to work independently and multi-task\nKey Competencies:\n\nProcess Excellence: Demonstrate commitment to following established procedures and be customer service driven.\nCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\nCommunication: Outstanding communication, listening, and analytical skills.\nOrganizational Skills: Strong organizational and problem-solving skills.\nEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.\nOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\nCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\nSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.\nWork from Home Requirements:\nInternet Requirements:\nA dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).\nInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN\nProof of internet speed required","company":"Tp8f723eaf","rawCompany":"tp8f723eaf","isRemote":true,"isActive":false,"createdAt":"2026-08-15T13:13:18.640Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote - Technical & Sales Support Representative","description":"Overview:\nAs a Technology Technical Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.\nApplication Deadline: Ongoing until positions are filled.\nTo apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.\nCurrently, employment is restricted to residents of the following states: AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.\nAbout TP\nTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.\nBenefits of working with TP include\nTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.\nWe invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.\nWe offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.\nCareer Growth and Culture\nAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.\nTP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.\nEqual Opportunity Employer\nTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nIf you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.\nResponsibilities:\nYour Responsibilities\n\nAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.\nProvide front line, first level, technical assistance for consumers\nSupporting Client specific high speed internet services delivering an exceptional customer experience\nResolve technical problems, within a fast paced, customer facing environment\nTroubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.\nSupporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.\nDeliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.\nDemonstrate advanced product knowledge and he ability to solve customer issues.\nResolve customer issues on the first call as frequently as possible.\nOpen and manage trouble ticket system for user issues, Data Network, OS issues.\nBe patient, courteous and friendly with customers at all times.\nDemonstrate a positive attitude.\nAddress and solve technical problems in a timely manner and complete all work assignments within expected time frames.\nAdhere to all work schedule assignments.\nAbide by and support management directives and adhere to all TP policies.\nQualifications:\nWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.\n\nQualifications:\n\nWhat We’re Looking for\nOver 18 years of age\n\nWhat We Prefer\nHS Diploma or equivalent\nComfort with desktop computer system\nProven oral & written communication skills\nFamiliarity with personal computers, operating systems, software, and computer terminology\nDemonstrated problem solving skills\nAbility to work independently and multi-task\nKey Competencies:\n\nProcess Excellence: Demonstrate commitment to following established procedures and be customer service driven.\nCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\nCommunication: Outstanding communication, listening, and analytical skills.\nOrganizational Skills: Strong organizational and problem-solving skills.\nEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.\nOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\nCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\nSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.\nWork from Home Requirements:\nInternet Requirements:\nA dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).\nInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN\nProof of internet speed required","datePosted":"2026-08-15T13:13:18.640Z","dateModified":"2026-08-15T13:13:18.640Z","hiringOrganization":{"@type":"Organization","name":"Tp8f723eaf","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d5ad3cd8a2e4e1482472dca0"},"url":"https://jobsearcher.com/jobs/d5ad3cd8a2e4e1482472dca0"}}