{"schemaVersion":"jobsearcher.job.v1","id":"d58db440f1c5e8724ff411d7","url":"https://jobsearcher.com/jobs/d58db440f1c5e8724ff411d7","canonicalUrl":"https://jobsearcher.com/jobs/d58db440f1c5e8724ff411d7","title":"Genesys CCaaS Developer (Genesys Cloud CX)","description":"Location: Remote (U.S.) with Occasional Travel\nEmployment Type: 1099 Contract\nDuration: Long-Term Contract\nPosition Overview\nWe are seeking an experienced Genesys CCaaS Developer to design, develop, and support enterprise-scale contact center solutions using Genesys Cloud CX. The ideal candidate will have strong expertise in contact center technologies, omnichannel customer engagement, integrations, cloud platforms, and automation. This role requires hands-on development experience, strong analytical skills, and the ability to collaborate with cross-functional teams to deliver scalable customer experience solutions.\nKey Responsibilities\nDesign, develop, and implement omnichannel contact center solutions using Genesys Cloud CX.\nBuild and optimize IVR applications, Architect flows, routing strategies, queue configurations, and self-service solutions.\nConfigure and support voice, chat, email, SMS, callback, and digital engagement channels.\nDevelop integrations between Genesys Cloud and enterprise applications, including CRM, workforce management, analytics, and payment platforms.\nUtilize REST APIs, webhooks, and event-driven architectures to enable seamless data exchange.\nImplement AI-driven capabilities such as intelligent routing, conversational AI, voice analytics, and predictive monitoring.\nSupport CTI integrations, call recording, reporting, and analytics solutions.\nParticipate in contact center modernization and migration initiatives from legacy platforms to cloud-based environments.\nTroubleshoot and resolve complex technical issues across Genesys Cloud and integrated systems.\nCollaborate with business stakeholders, architects, DevOps teams, and third-party vendors.\nLead technical design discussions and translate business requirements into scalable technical solutions.\nCreate and maintain technical documentation, including solution designs, integration specifications, workflows, and support documentation.\nMentor junior developers and promote best practices.\nRequired Qualifications\n4+ years of experience in contact center technologies.\nStrong hands-on experience with Genesys Cloud CX, including:\nArchitect Flows\nIVR Development\nACD Routing\nQueue Management\nOmnichannel Engagement\nReporting & Analytics\nStrong understanding of contact center concepts, including routing strategies, workforce optimization, self-service, and customer journey design.\nProficiency in:\nJavaScript\nNode.js\nPython\nREST APIs\nJSON\nExperience with API integrations, webhooks, and microservices-based architectures.\nExperience integrating Genesys Cloud with CRM and other enterprise applications.\nExposure to AI/ML concepts, including NLP, predictive analytics, and conversational AI.\nStrong troubleshooting, debugging, and problem-solving skills.\nExcellent communication and stakeholder management skills.\nPreferred Qualifications\nExperience with Genesys Cloud migrations and large-scale implementations.\nExperience with cloud platforms such as AWS, Azure, or Google Cloud Platform.\nKnowledge of event-driven architectures and microservices.\nExperience in healthcare, financial services, or other highly regulated industries.\nGenesys certifications are highly preferred.\nPay: $80,000.00 - $135,000.00 per year\nWork Location: Remote","company":"Bitcot Technologies","rawCompany":"bitcot technologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:44:09.725Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys CCaaS Developer (Genesys Cloud CX)","description":"Location: Remote (U.S.) with Occasional Travel\nEmployment Type: 1099 Contract\nDuration: Long-Term Contract\nPosition Overview\nWe are seeking an experienced Genesys CCaaS Developer to design, develop, and support enterprise-scale contact center solutions using Genesys Cloud CX. The ideal candidate will have strong expertise in contact center technologies, omnichannel customer engagement, integrations, cloud platforms, and automation. This role requires hands-on development experience, strong analytical skills, and the ability to collaborate with cross-functional teams to deliver scalable customer experience solutions.\nKey Responsibilities\nDesign, develop, and implement omnichannel contact center solutions using Genesys Cloud CX.\nBuild and optimize IVR applications, Architect flows, routing strategies, queue configurations, and self-service solutions.\nConfigure and support voice, chat, email, SMS, callback, and digital engagement channels.\nDevelop integrations between Genesys Cloud and enterprise applications, including CRM, workforce management, analytics, and payment platforms.\nUtilize REST APIs, webhooks, and event-driven architectures to enable seamless data exchange.\nImplement AI-driven capabilities such as intelligent routing, conversational AI, voice analytics, and predictive monitoring.\nSupport CTI integrations, call recording, reporting, and analytics solutions.\nParticipate in contact center modernization and migration initiatives from legacy platforms to cloud-based environments.\nTroubleshoot and resolve complex technical issues across Genesys Cloud and integrated systems.\nCollaborate with business stakeholders, architects, DevOps teams, and third-party vendors.\nLead technical design discussions and translate business requirements into scalable technical solutions.\nCreate and maintain technical documentation, including solution designs, integration specifications, workflows, and support documentation.\nMentor junior developers and promote best practices.\nRequired Qualifications\n4+ years of experience in contact center technologies.\nStrong hands-on experience with Genesys Cloud CX, including:\nArchitect Flows\nIVR Development\nACD Routing\nQueue Management\nOmnichannel Engagement\nReporting & Analytics\nStrong understanding of contact center concepts, including routing strategies, workforce optimization, self-service, and customer journey design.\nProficiency in:\nJavaScript\nNode.js\nPython\nREST APIs\nJSON\nExperience with API integrations, webhooks, and microservices-based architectures.\nExperience integrating Genesys Cloud with CRM and other enterprise applications.\nExposure to AI/ML concepts, including NLP, predictive analytics, and conversational AI.\nStrong troubleshooting, debugging, and problem-solving skills.\nExcellent communication and stakeholder management skills.\nPreferred Qualifications\nExperience with Genesys Cloud migrations and large-scale implementations.\nExperience with cloud platforms such as AWS, Azure, or Google Cloud Platform.\nKnowledge of event-driven architectures and microservices.\nExperience in healthcare, financial services, or other highly regulated industries.\nGenesys certifications are highly preferred.\nPay: $80,000.00 - $135,000.00 per year\nWork Location: Remote","datePosted":"2026-08-05T15:44:09.725Z","dateModified":"2026-08-05T15:44:09.725Z","hiringOrganization":{"@type":"Organization","name":"Bitcot Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d58db440f1c5e8724ff411d7"},"url":"https://jobsearcher.com/jobs/d58db440f1c5e8724ff411d7"}}