{"schemaVersion":"jobsearcher.job.v1","id":"d56481cedc469e00b1ad6de1","url":"https://jobsearcher.com/jobs/d56481cedc469e00b1ad6de1","canonicalUrl":"https://jobsearcher.com/jobs/d56481cedc469e00b1ad6de1","title":"Technical Support Representative - Tier I","description":"Are you ready to use your expertise in technology to assist Socket Fiber customers on a daily basis? This is an in person call center role in Columbia Missouri.\n\nA Day in the Life\n\nSocket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help improve our technical knowledge base. Join us in delivering outstanding service and fostering customer satisfaction.\n\nLooking to fill full time in office position.\n\nWhat You’ll Do\n\nKey responsibilities include:\n\nAnswer technical queries from current customers\nReceive training on new technologies or products\nDocument and update known problems and solutions, notifying Tier II, or above, when applicable\nInteract with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner\nAct as a backup to the Customer Service in-bound phone queue as needed\n\nWhat We’re Looking For\n\nTo be considered for this role, you'll need the following required qualifications:\n\nProficiency with computers\nExcellent written and verbal communication skills\nTelephone handling skills\nData Entry\nMultitasking\n\nWhat Will Help You Stand Out\n\nPreferred Qualifications:\n\nFriendly demeanor\nAbility to prioritize tasks\nTeamwork\n\nDesired Attributes\n\nBeyond the qualifications, these attributes are what make someone a great fit for our team:\n\nPrevious Technical Support experience\nCustomer service experience\nThe ability to stay calm during stressful\n\nWhy Join Socket Fiber?\n\nAt Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.\n\nA few of the key ways we strive to make employees feel valued include:\n\nCompetitive pay + bonus potential or performance-based commission\nMedical, dental, vision, life, and 401k with match\nFree coaching/counseling for employees & families\nFree fiber service (if available in your area)\nTuition reimbursement for personal and professional growth\nCommunity engagement opportunities\nCulture that values results, effort, and integrity\n\nOur Core Values\n\nRespect: Toward all customers, communities, property, and coworkers.\nAdvocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.\nTransparency: In our commitments, service experiences, and business relationships.\nProgress: Growth is proof of our dedication to improving lives and communities.\nWinning: Every conversation is a chance to gain a customer for life.\n\nReady to Apply?\n\nIf you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!\n\nThis role is not eligible for Visa sponsorship.\n\nThis role is not eligible for relocation.\n\nSalary and benefits commensurate with experience.\n\nEqual Opportunity Employer.\n\nThis employer uses E-Verify.","company":"Socket Telecom","rawCompany":"socket telecom","city":"Columbia","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:49:04.809Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative - Tier I","description":"Are you ready to use your expertise in technology to assist Socket Fiber customers on a daily basis? This is an in person call center role in Columbia Missouri.\n\nA Day in the Life\n\nSocket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help improve our technical knowledge base. Join us in delivering outstanding service and fostering customer satisfaction.\n\nLooking to fill full time in office position.\n\nWhat You’ll Do\n\nKey responsibilities include:\n\nAnswer technical queries from current customers\nReceive training on new technologies or products\nDocument and update known problems and solutions, notifying Tier II, or above, when applicable\nInteract with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner\nAct as a backup to the Customer Service in-bound phone queue as needed\n\nWhat We’re Looking For\n\nTo be considered for this role, you'll need the following required qualifications:\n\nProficiency with computers\nExcellent written and verbal communication skills\nTelephone handling skills\nData Entry\nMultitasking\n\nWhat Will Help You Stand Out\n\nPreferred Qualifications:\n\nFriendly demeanor\nAbility to prioritize tasks\nTeamwork\n\nDesired Attributes\n\nBeyond the qualifications, these attributes are what make someone a great fit for our team:\n\nPrevious Technical Support experience\nCustomer service experience\nThe ability to stay calm during stressful\n\nWhy Join Socket Fiber?\n\nAt Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.\n\nA few of the key ways we strive to make employees feel valued include:\n\nCompetitive pay + bonus potential or performance-based commission\nMedical, dental, vision, life, and 401k with match\nFree coaching/counseling for employees & families\nFree fiber service (if available in your area)\nTuition reimbursement for personal and professional growth\nCommunity engagement opportunities\nCulture that values results, effort, and integrity\n\nOur Core Values\n\nRespect: Toward all customers, communities, property, and coworkers.\nAdvocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.\nTransparency: In our commitments, service experiences, and business relationships.\nProgress: Growth is proof of our dedication to improving lives and communities.\nWinning: Every conversation is a chance to gain a customer for life.\n\nReady to Apply?\n\nIf you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!\n\nThis role is not eligible for Visa sponsorship.\n\nThis role is not eligible for relocation.\n\nSalary and benefits commensurate with experience.\n\nEqual Opportunity Employer.\n\nThis employer uses E-Verify.","datePosted":"2026-04-14T10:49:04.809Z","dateModified":"2026-04-14T10:49:04.809Z","hiringOrganization":{"@type":"Organization","name":"Socket Telecom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d56481cedc469e00b1ad6de1"},"url":"https://jobsearcher.com/jobs/d56481cedc469e00b1ad6de1"}}