Barista/Coffee Shop Assistant

OverviewPay - 16-17 - £8.00 per hour.18+ - £12.71 per hour.Your local store is looking for a minimum 12 hrs per week Barista/Coffee Shop Assistant. From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands-on role that takes energy, focus and a fair bit of graft.What you'll be doingWhilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful wayServing hot and cold beverages that delight our customersDishing up our delicious savoury and sweet food items, ensuring presentation sparks joyEnsuring all cooked food is nice and hot so they can be enjoyed as intendedKeeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectationsProviding an exceptional standard of cleanliness throughout the kitchen, service area and restaurantConsistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including porkWhat we'll look for in youYou are customer obsessed - you put customers first in every interactionYou’re flexible, able to work across the weekends and eveningsYou have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environmentYou are a friendly, hard-working individual who loves to provide a joyful customer dining experienceYou are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers facesWe’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.