{"schemaVersion":"jobsearcher.job.v1","id":"d53c00065082b990c241a91e","url":"https://jobsearcher.com/jobs/d53c00065082b990c241a91e","canonicalUrl":"https://jobsearcher.com/jobs/d53c00065082b990c241a91e","title":"Customer Service Representative","description":"TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.\n\nDuties:\n\nAnswer and track incoming calls\nPrepare and submit accurate, detailed reports in government systems\nEngage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees\nNavigate multiple systems and applications simultaneously while accurately documenting and maintaining information\nAccurately record all details in accordance with procedures\nConduct database and open-source research\nRoute and escalate calls appropriately\nOther duties, as assigned\n\nRequirements\n\n3 +years experience in a call center\nHigh school diploma or equivalent is required\nProven ability to multitask simultaneously communicating and inputting data\nStrong written and verbal communication skills\nWork independently, manage assigned responsibilities, and make informed decisions with minimal supervision\nProficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports\nProficiency with telephony systems, CRMs, and Microsoft Office Suite.\nExperience in handling sensitive information\nAbility to pass a government security background check\n\nBenefits\n\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","company":"Techopsolutions","rawCompany":"techopsolutions","city":"Eagle Pass","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-10-09T11:28:04.453Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.\n\nDuties:\n\nAnswer and track incoming calls\nPrepare and submit accurate, detailed reports in government systems\nEngage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees\nNavigate multiple systems and applications simultaneously while accurately documenting and maintaining information\nAccurately record all details in accordance with procedures\nConduct database and open-source research\nRoute and escalate calls appropriately\nOther duties, as assigned\n\nRequirements\n\n3 +years experience in a call center\nHigh school diploma or equivalent is required\nProven ability to multitask simultaneously communicating and inputting data\nStrong written and verbal communication skills\nWork independently, manage assigned responsibilities, and make informed decisions with minimal supervision\nProficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports\nProficiency with telephony systems, CRMs, and Microsoft Office Suite.\nExperience in handling sensitive information\nAbility to pass a government security background check\n\nBenefits\n\nTechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.","datePosted":"2026-10-09T11:28:04.453Z","dateModified":"2026-10-09T11:28:04.453Z","hiringOrganization":{"@type":"Organization","name":"Techopsolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eagle Pass","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d53c00065082b990c241a91e"},"url":"https://jobsearcher.com/jobs/d53c00065082b990c241a91e"}}