Field Service Support Technician

Job Description:Educates and trains our subscribers and caregivers on our products/services in a professional, respectful mannerProcesses work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or productsCompletes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customersSchedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standardsAcclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its useComplies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipmentPerforms accurate and timely submission of Care Plan Agreement and other documents and reports as requiredProvides management with feedback and ideas for continuous improvementOccasional evening and/or weekend appointments required for emergency service work ordersRequirements:Valid Driver's license (Up to 75% travel - local within 100-mile radius)Ability to adjust training to meet the needs of our subscribersBasic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)Ability to organize and prioritize multiple tasks and to follow step by step installation instructionsCaring, compassionate individual who is naturally patient with senior citizens who may be leery of changeAbility to lift up to 40 pounds and ability to climb stairsBenefits:Flexibility in work scheduleEligibility for mileage reimbursement