{"schemaVersion":"jobsearcher.job.v1","id":"d4fa093464ae48964dd377dc","url":"https://jobsearcher.com/jobs/d4fa093464ae48964dd377dc","canonicalUrl":"https://jobsearcher.com/jobs/d4fa093464ae48964dd377dc","title":"Client Services Engineer","description":"The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for clients in person, via telephone, or remotely, as well as providing assistance with computer hardware and software, printer installations, word processing, electronic mail, and operating systems.\r\nResponsibilities\r\nProvide on-site technical support by troubleshooting issues and working with vendors to resolve hardware and software problems.\r\nMaintain systems, install new equipment, and modify client infrastructure as requested.\r\nTroubleshoot mobile devices, including setup, email, and security tokens.\r\nSupport system users by troubleshooting Tier 1-Tier 3 issues such as Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS.\r\nEvaluate client operational efficiency and recommend improvements.\r\nManage ticket queues by documenting, tracking, and resolving problems promptly.\r\nCommunicate clearly with RFA clients regarding ticket status and product availability.\r\nManage MS Exchange and Active Directory environments, keeping systems up-to-date.\r\nAct professionally with a sense of urgency, managing client expectations effectively.\r\nUse critical thinking to evaluate solutions and apply appropriate resolution methods.\r\nQualifications\r\nBachelor’s degree in Computer Science, Information Technology, or equivalent experience.\r\n4-7 years of IT experience in enterprise or server environments.\r\nAt least 3 years of recent systems maintenance and end-user support experience.\r\nExperience in the financial services industry and MSP preferred.\r\nStrong troubleshooting skills for desktops and servers.\r\nHands-on experience with Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite.\r\nKnowledge of VMware, Citrix, MDM, Disaster Recovery, Cisco, SAN, and Cyber Security.\r\nProfessionalism and sound judgment.\r\nExperience with ConnectWise or similar ticketing systems is a plus.#J-18808-Ljbffr","company":"Rfa","rawCompany":"rfa","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-23T01:14:06.659Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Engineer","description":"The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for clients in person, via telephone, or remotely, as well as providing assistance with computer hardware and software, printer installations, word processing, electronic mail, and operating systems.\r\nResponsibilities\r\nProvide on-site technical support by troubleshooting issues and working with vendors to resolve hardware and software problems.\r\nMaintain systems, install new equipment, and modify client infrastructure as requested.\r\nTroubleshoot mobile devices, including setup, email, and security tokens.\r\nSupport system users by troubleshooting Tier 1-Tier 3 issues such as Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS.\r\nEvaluate client operational efficiency and recommend improvements.\r\nManage ticket queues by documenting, tracking, and resolving problems promptly.\r\nCommunicate clearly with RFA clients regarding ticket status and product availability.\r\nManage MS Exchange and Active Directory environments, keeping systems up-to-date.\r\nAct professionally with a sense of urgency, managing client expectations effectively.\r\nUse critical thinking to evaluate solutions and apply appropriate resolution methods.\r\nQualifications\r\nBachelor’s degree in Computer Science, Information Technology, or equivalent experience.\r\n4-7 years of IT experience in enterprise or server environments.\r\nAt least 3 years of recent systems maintenance and end-user support experience.\r\nExperience in the financial services industry and MSP preferred.\r\nStrong troubleshooting skills for desktops and servers.\r\nHands-on experience with Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite.\r\nKnowledge of VMware, Citrix, MDM, Disaster Recovery, Cisco, SAN, and Cyber Security.\r\nProfessionalism and sound judgment.\r\nExperience with ConnectWise or similar ticketing systems is a plus.#J-18808-Ljbffr","datePosted":"2026-09-23T01:14:06.659Z","dateModified":"2026-09-23T01:14:06.659Z","hiringOrganization":{"@type":"Organization","name":"Rfa","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d4fa093464ae48964dd377dc"},"url":"https://jobsearcher.com/jobs/d4fa093464ae48964dd377dc"}}