{"schemaVersion":"jobsearcher.job.v1","id":"d4e6830b10fcc68d0ea88efd","url":"https://jobsearcher.com/jobs/d4e6830b10fcc68d0ea88efd","canonicalUrl":"https://jobsearcher.com/jobs/d4e6830b10fcc68d0ea88efd","title":"Senior Operations Manager","description":"Description ABOUT INTELLISOURCE IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. ABOUT THE ROLE IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer. This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time. Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery. PRIMARY RESPONSIBILITIES Operations OwnershipOwn all back-half outbound operations outcomes including order picking, packing, shipping, and returns processingManage order wave release coordination with the WMS team to maximize labor efficiency and ensure all outbound SLAs are consistently metEnsure parcel and pallet accuracy; maintain carrier pickup compliance across all outbound lanes and sort systemsDrive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errorsPartner with the inbound team to manage replenishment velocity and maintain pick zone availability for continuous order flowSupervisory LeadershipLead, develop, and hold accountable a team of supervisors and frontline leads across all shiftsSet clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviewsBuild a culture of speed, accuracy, and pride of ownership within the outbound departmentPartner with the Building Manager on headcount planning, wave staffing, and surge coverage modelsSafety & ComplianceChampion a safety-first culture on the floor - model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standardsFacilitate daily safety topics and participate actively in building safety walks and hazard identification processesRespond to and properly document all injuries, near-misses, and safety observations in the outbound areaPartner to implement corrective actions from safety audits and incident reviewsTrain-the-Trainer ProgramServe as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the departmentEnsure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associatesMonitor trainer effectiveness; continuously update training materials to reflect process changes, productivity standards, and safety requirementsIdentify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory rolesKPI Management & ReportingOwn KPI performance; review metrics daily and drive corrective action plans when performance falls below targetDeliver accurate performance reports to the Building Manager on a defined cadenceLead root cause analysis for performance gaps; implement and track structured improvement initiativesMaintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all operations KEY PERFORMANCE INDICATORS (KPIS) The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:Units Per Hour (UPH) throughout BuildingOrder & Receive Accuracy RateOn-Time Shipment RateDock-to-Stock Cycle TimeInventory AccuracySafety Recordable Incident Rate (RIR)Associate Retention (90-Day)Train-the-Trainer Certification RateSchedule Adherence / Attendance Rate QUALIFICATIONS Required5+ years of progressive operations leadership with direct accountability for outbound / back-half operations at a fulfillment center, distribution center, or comparable high-volume facilityProven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time deliveryDeep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operationsHands-on WMS experience - proficiency in outbound order management, wave release, and shipping modules requiredStrong OSHA/safety compliance background with documented experience reducing outbound-area incidentsExperience participating in or delivering a structured Train-the-Trainer programPreferredPrior experience in a senior-level contract or project-based operations roleExperience with pick-to-light, put-to-light, sortation conveyors, or automated packing systemsFamiliarity with multi-carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL)Experience leading outbound operations during facility ramp-up, startup, or peak-season periodsLean, 5S, or Six Sigma awareness; experience with structured problem-solving and continuous improvementCandidate ProfileA high-energy, performance-driven operations leader who thrives under daily shipment pressure and builds teams that deliver - consistentlyUrgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at onceCommunicates with clarity and directness across all levels of the organizationMotivated by a defined-term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance COMPENSATION & BENEFITS Competitive base salary commensurate with Senior Operations Manager market benchmarksSalary range from $100,000 - $120,000 + bonusProject completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.Full benefits package including medical, dental, and vision coverageContract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest WE ARE INTELLISOURCE At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years. EOE STATEMENT IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer. Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.","company":"IntelliSource","rawCompany":"intellisource","city":"Fort Worth","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-18T01:36:54.242Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"53-1042.00","title":"First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand","slug":"first-line-supervisors-of-helpers-laborers-and-material-movers-hand"}],"industries":[{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Operations Manager","description":"Description ABOUT INTELLISOURCE IntelliSource is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, IntelliSource delivers end-to-end solutions that drive measurable results - on time and on target. ABOUT THE ROLE IntelliSource is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer. This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time. Contract Duration: Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery. PRIMARY RESPONSIBILITIES Operations OwnershipOwn all back-half outbound operations outcomes including order picking, packing, shipping, and returns processingManage order wave release coordination with the WMS team to maximize labor efficiency and ensure all outbound SLAs are consistently metEnsure parcel and pallet accuracy; maintain carrier pickup compliance across all outbound lanes and sort systemsDrive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errorsPartner with the inbound team to manage replenishment velocity and maintain pick zone availability for continuous order flowSupervisory LeadershipLead, develop, and hold accountable a team of supervisors and frontline leads across all shiftsSet clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviewsBuild a culture of speed, accuracy, and pride of ownership within the outbound departmentPartner with the Building Manager on headcount planning, wave staffing, and surge coverage modelsSafety & ComplianceChampion a safety-first culture on the floor - model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standardsFacilitate daily safety topics and participate actively in building safety walks and hazard identification processesRespond to and properly document all injuries, near-misses, and safety observations in the outbound areaPartner to implement corrective actions from safety audits and incident reviewsTrain-the-Trainer ProgramServe as a certified trainer and active champion of IntelliSource's Train-the-Trainer (TtT) program within the departmentEnsure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associatesMonitor trainer effectiveness; continuously update training materials to reflect process changes, productivity standards, and safety requirementsIdentify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory rolesKPI Management & ReportingOwn KPI performance; review metrics daily and drive corrective action plans when performance falls below targetDeliver accurate performance reports to the Building Manager on a defined cadenceLead root cause analysis for performance gaps; implement and track structured improvement initiativesMaintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all operations KEY PERFORMANCE INDICATORS (KPIS) The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:Units Per Hour (UPH) throughout BuildingOrder & Receive Accuracy RateOn-Time Shipment RateDock-to-Stock Cycle TimeInventory AccuracySafety Recordable Incident Rate (RIR)Associate Retention (90-Day)Train-the-Trainer Certification RateSchedule Adherence / Attendance Rate QUALIFICATIONS Required5+ years of progressive operations leadership with direct accountability for outbound / back-half operations at a fulfillment center, distribution center, or comparable high-volume facilityProven track record managing outbound teams of 30+ associates across multiple shifts, with full ownership of shipment accuracy and on-time deliveryDeep knowledge of pick, pack, ship, and returns processes including wave management, sortation, carrier compliance, and parcel/LTL operationsHands-on WMS experience - proficiency in outbound order management, wave release, and shipping modules requiredStrong OSHA/safety compliance background with documented experience reducing outbound-area incidentsExperience participating in or delivering a structured Train-the-Trainer programPreferredPrior experience in a senior-level contract or project-based operations roleExperience with pick-to-light, put-to-light, sortation conveyors, or automated packing systemsFamiliarity with multi-carrier shipping platforms and carrier compliance requirements (UPS, FedEx, USPS, LTL)Experience leading outbound operations during facility ramp-up, startup, or peak-season periodsLean, 5S, or Six Sigma awareness; experience with structured problem-solving and continuous improvementCandidate ProfileA high-energy, performance-driven operations leader who thrives under daily shipment pressure and builds teams that deliver - consistentlyUrgency without chaos: this leader knows how to push pace, maintain quality, and keep the floor safe all at onceCommunicates with clarity and directness across all levels of the organizationMotivated by a defined-term contract with clear deliverables, a hard close date, and meaningful financial upside tied to performance COMPENSATION & BENEFITS Competitive base salary commensurate with Senior Operations Manager market benchmarksSalary range from $100,000 - $120,000 + bonusProject completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.Full benefits package including medical, dental, and vision coverageContract end date on or around December 31, 2026 with final dates based on business demands; potential for engagement extension based on mutual interest WE ARE INTELLISOURCE At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years. EOE STATEMENT IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer. Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.","datePosted":"2026-07-18T01:36:54.242Z","dateModified":"2026-07-18T01:36:54.242Z","hiringOrganization":{"@type":"Organization","name":"IntelliSource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Worth","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d4e6830b10fcc68d0ea88efd"},"url":"https://jobsearcher.com/jobs/d4e6830b10fcc68d0ea88efd"}}