Customer Service Representative

About the Role We are looking for a motivated Customer Service Representative to join our growing team. This position is ideal for someone who enjoys helping people, solving problems, and providing quality support. You will be the first point of contact for customers and play an important role in creating a positive experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat Provide accurate information about products, services, and account details Troubleshoot customer issues and offer effective solutions Update customer records and maintain accurate documentation Handle escalations professionally and efficiently Work with team members to meet service and performance targets Maintain a friendly, patient, and supportive attitude with every interaction Requirements: Customer service or call center experience is a plus, but not required Strong communication and listening skills Ability to stay organized and multitask Comfortable using computers and basic software Dependable, positive, and team-oriented High school diploma or GED Job Type: Full-time Pay: $16.00 - $16.15 per hour Work Location: In person