Security Dispatcher - Part Time (Day Shift)

Security Dispatcher We are currently seeking a talented individual to become a Security Dispatcher. An individual could be successful if they possess the following.The Security Dispatcher is responsible for coordinating all security communications and response activities across the property. This role serves as the central command point for security operations, ensuring timely and accurate communication between security officers, surveillance, emergency services, and other departments to maintain a safe, secure, and compliant environment.Operate multi-line radios, telephones, and communication systems efficiently and professionallyDispatch security officers to incidents, emergencies, and service calls throughout the propertyMaintain constant communication with Security, Surveillance, and key departmentsPrioritize calls based on urgency and riskReceive, log, and track all security-related incidents and requests for serviceCoordinate emergency response (medical, fire, law enforcement) as neededProvide real-time updates to Security leadership and SurveillanceMonitor alarms, access control systems, and emergency notifications. Ensures compliance with operational procedures for activities such as guest service standards, fire prevention, emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel inside and outside the facility, and responding to accidents and criminal acts inside and outside the facility.Accurately document all incidents, calls, and dispatch activity in logs and systemsMaintain vendor logs, collect IDs, contact information ensuring all vendors are signed into property. Will have to notify other departments when vendors arrive when escort is neededMaintain detailed records for regulatory and internal complianceAssist with report follow-ups and data trackingMonitor CCTV systems (as applicable) and report suspicious activityTrack officer locations and assignments to ensure coverageSupport investigations by providing logs and communication recordsRespond professionally to internal and external inquiriesProvide assistance to guests and team members when neededMaintain a calm and composed demeanor during high-pressure situationsEnsures compliance with all regulatory controlsEnsures the enforcement of state casino laws including (but not limited to) the identification and removal of underage persons from the casino floor.Respond to all security calls and alarms in a timely manner. Operate communication equipment properly, safely and according to company policy and procedureKnowledgeable of and consistently follow Oaklawn policies and procedures as well as appropriate local, state and federal regulationsCommunicate effectively with all levels of the Oaklawn team members and guests.Other duties and responsibilities as assignedQualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.High school diploma or equivalentPrior experience in dispatch, security, law enforcement, or customer service preferredStrong communication and multitasking skillsAbility to remain calm and make decisions under pressureBasic computer proficiencyCasino or hospitality experienceKnowledge of gaming regulations and compliance requirementsExperience with radio systems, CAD systems, or incident management softwareFlexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Oaklawn is an equal opportunity employer.