{"schemaVersion":"jobsearcher.job.v1","id":"d4b11f8e2cd6a08f2e28ca4e","url":"https://jobsearcher.com/jobs/d4b11f8e2cd6a08f2e28ca4e","canonicalUrl":"https://jobsearcher.com/jobs/d4b11f8e2cd6a08f2e28ca4e","title":"PSO Program Manager, Community Connect","description":"Overview\nAs PSO Program Manager, Community Connect, you drive the scalable, high‑quality delivery of Axon’s Community Connect program across the U.S. and international footprint. You’ll establish operating discipline for consistent outcomes, oversee performance visibility, and coordinate cross‑functional teams to remove blockers. The role blends hardware deployment readiness, remote configuration, and secure camera integration while upholding privacy and a strong customer experience. This is a mission‑driven, impact‑oriented opportunity to help public safety agencies extend visibility responsibly.\n\nCompensation / BenefitsCompetitive salary401k with employer matchPaid time offPaid parental leaveMedical, dental, vision plansLearning & development programs\nResponsibilitiesPartner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reportingMaintain visibility into program performance, milestones, dependencies, and customer‑impacting risksCoordinate with Product, Engineering, Support, Sales, Finance, and other teams to remove blockers and improve customer experienceSupport work‑order management, quality checks, and internal handoffsServe as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirementsSupport deployment of Cores in the field, including remote configuration, activation, validation, and onsite technical supportTroubleshoot hardware, network, connectivity, and video‑integration issues; document findings and coordinate escalationCreate and maintain technical readiness guidance, deployment checklists, troubleshooting resources, and escalation pathsDevelop and maintain playbooks, training materials, and knowledge resources for consistent executionIdentify recurring issues and drive improvements to strengthen program execution at scaleSupport adoption of new products and internal tools with clear guidance and readiness resources\nKey requirementsBachelor’s degree or equivalent practical experience2+ years supporting customer‑facing technical deployments, implementations, or professional‑services programs with remote hardware configuration and field deployment coordinationKnowledge of hardware, networking, connectivity, and integration concepts (IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi‑Fi, bandwidth)Experience managing complex, multi‑stakeholder, risk‑heavy customer work and technical escalationsStrong organizational, communication, and problem‑solving skills with clear documentation and cross‑team coordinationExperience developing workflows, playbooks, technical guidance, and training materialsProficiency with Salesforce, Smartsheet, Jira, or similar tools, plus Microsoft Office and Google WorkspaceAnalytical mindset with ability to use data/feedback to identify trends and improve operationsExperience in public safety, SaaS, video/physical security tech, or related technical environment preferredCJIS background check clearance and ability to handle confidential informationStrong communication and collaborationProblem-solving and proactive issue resolutionCross‑functional coordination and stakeholder managementHardware deployment planningRemote hardware configuration and activationNetwork connectivity and integration","company":"Axon","rawCompany":"axon","city":"Alexandria","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T03:35:22.984Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"PSO Program Manager, Community Connect","description":"Overview\nAs PSO Program Manager, Community Connect, you drive the scalable, high‑quality delivery of Axon’s Community Connect program across the U.S. and international footprint. You’ll establish operating discipline for consistent outcomes, oversee performance visibility, and coordinate cross‑functional teams to remove blockers. The role blends hardware deployment readiness, remote configuration, and secure camera integration while upholding privacy and a strong customer experience. This is a mission‑driven, impact‑oriented opportunity to help public safety agencies extend visibility responsibly.\n\nCompensation / BenefitsCompetitive salary401k with employer matchPaid time offPaid parental leaveMedical, dental, vision plansLearning & development programs\nResponsibilitiesPartner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reportingMaintain visibility into program performance, milestones, dependencies, and customer‑impacting risksCoordinate with Product, Engineering, Support, Sales, Finance, and other teams to remove blockers and improve customer experienceSupport work‑order management, quality checks, and internal handoffsServe as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirementsSupport deployment of Cores in the field, including remote configuration, activation, validation, and onsite technical supportTroubleshoot hardware, network, connectivity, and video‑integration issues; document findings and coordinate escalationCreate and maintain technical readiness guidance, deployment checklists, troubleshooting resources, and escalation pathsDevelop and maintain playbooks, training materials, and knowledge resources for consistent executionIdentify recurring issues and drive improvements to strengthen program execution at scaleSupport adoption of new products and internal tools with clear guidance and readiness resources\nKey requirementsBachelor’s degree or equivalent practical experience2+ years supporting customer‑facing technical deployments, implementations, or professional‑services programs with remote hardware configuration and field deployment coordinationKnowledge of hardware, networking, connectivity, and integration concepts (IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi‑Fi, bandwidth)Experience managing complex, multi‑stakeholder, risk‑heavy customer work and technical escalationsStrong organizational, communication, and problem‑solving skills with clear documentation and cross‑team coordinationExperience developing workflows, playbooks, technical guidance, and training materialsProficiency with Salesforce, Smartsheet, Jira, or similar tools, plus Microsoft Office and Google WorkspaceAnalytical mindset with ability to use data/feedback to identify trends and improve operationsExperience in public safety, SaaS, video/physical security tech, or related technical environment preferredCJIS background check clearance and ability to handle confidential informationStrong communication and collaborationProblem-solving and proactive issue resolutionCross‑functional coordination and stakeholder managementHardware deployment planningRemote hardware configuration and activationNetwork connectivity and integration","datePosted":"2026-09-15T03:35:22.984Z","dateModified":"2026-09-15T03:35:22.984Z","hiringOrganization":{"@type":"Organization","name":"Axon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Alexandria","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d4b11f8e2cd6a08f2e28ca4e"},"url":"https://jobsearcher.com/jobs/d4b11f8e2cd6a08f2e28ca4e"}}