{"schemaVersion":"jobsearcher.job.v1","id":"d47befc47eb81799a1d44e7f","url":"https://jobsearcher.com/jobs/d47befc47eb81799a1d44e7f","canonicalUrl":"https://jobsearcher.com/jobs/d47befc47eb81799a1d44e7f","title":"Technical Support Specialist","description":"Technical Support Specialist – NAVFAC Marianas\nLocation: Santa Rita, Guam – NAVFAC Marianas\nSalary: $86,000 annually\nEmployment Type: Full-Time\nWorksite: 100% On-Site\nContract Duration: 12 Months\nPosition Status: Contingent Upon Contract Award\nPosition Overview\nSandy Mac Evolution LLC is seeking a qualified Technical Support Specialist to provide Information Technology technical and administrative support to the Naval Facilities Engineering Systems Command (NAVFAC) Marianas Command Information Office (CIO) in Guam.\nThe Technical Support Specialist will support the continuous and efficient operation of enterprise IT systems, hardware, software, mobile devices, telecommunications, IT assets, and help desk services throughout the NAVFAC Marianas Area of Responsibility.\nKey Responsibilities\nProvide Tier 1 and Tier 2 technical support through email, telephone, Microsoft Teams, and enterprise ticketing systems.\nReceive, document, categorize, prioritize, troubleshoot, and resolve end-user support requests.\nPerform password resets, peripheral troubleshooting, software navigation support, and basic user assistance.\nDiagnose and resolve hardware, software, operating system, peripheral, and localized network connectivity issues.\nInstall, configure, maintain, and upgrade operating systems, software applications, computers, and associated peripherals.\nProvide physical and on-site technical assistance to NAVFAC personnel.\nSupport telecommunications activities involving landlines, Voice over IP (VoIP), telephone service requests, line drops, phone allocations, and telephone directories.\nServe as an IT liaison between users and the NAVFAC CIO IT organization.\nCoordinate IT equipment deployments and escalate complex technical issues when required.\nSupport Mobile Device Management (MDM), including provisioning, configuration, security enforcement, troubleshooting, and maintenance of enterprise mobile devices.\nMaintain IT asset inventories and lifecycle records for workstations, peripherals, multifunction devices, software licenses, and other equipment.\nSupport equipment receipt, movement, deployment, accountability, and disposal coordination.\nDevelop and maintain Standard Operating Procedures, user guides, technical documentation, and end-user communications.\nPrepare correspondence, spreadsheets, reports, presentations, and other administrative and technical documentation.\nProvide general administrative support to NAVFAC CIO IT operations.\nPerform other IT-related duties as assigned.\nRequired Qualifications\nMust be a United States citizen.\nMust possess an active security clearance or be able to obtain the required clearance prior to onboarding/hiring.\nMust meet DoD Manual 8140.03 qualification requirements for:\nWork Role Code (WRC) 411 – Technical Support Specialist\nIntermediate proficiency level\nMust possess and maintain at least one qualifying certification prior to onboarding:\nCompTIA Security+\nEC-Council Certified Network Defender (CND)\nGIAC Foundational Cybersecurity Technologies (GFACT)\nGIAC Security Essentials Certification (GSEC)\nAn approved higher-level certification may also satisfy the requirement.\nDemonstrated experience with Mobile Device Management (MDM).\nDemonstrated experience using enterprise IT ticketing systems.\nProficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.\nStrong written and verbal communication skills.\nAbility to read and interpret technical documentation, policies, procedures, and manuals.\nAbility to communicate effectively with military personnel, Government civilians, technical teams, and contractor personnel.\nPreferred Experience\nApproximately 3 years of experience in IT help desk support, technical support, desktop support, or IT asset management is desired.\nCandidates with less than three years of experience may still be considered based on relevant technical experience and certifications.\nPhysical Requirements\nCandidates must be able to perform normal IT support activities that may include extended periods of standing and walking, bending, crouching, climbing ladders, working throughout facilities, and lifting or moving IT equipment weighing up to approximately 25 pounds.\nPlace of Performance\nPrimary work locations include:\nNAVFAC Marianas – Nimitz Hill, Piti, Guam\nNaval Base Guam – Santa Rita, Guam\nOccasional support may also be required at:\nNaval Base Guam\nMarine Corps Base Camp Blaz\nAndersen Air Force Base\nThis position requires in-person performance in Guam. Regular remote telework is not authorized. Work will generally be performed up to 40 hours per week during normal business hours, Monday through Friday, excluding federal holidays.\nAdditional Information\nThe selected candidate will support a 12-month federal task order providing IT technical and administrative support to NAVFAC Marianas.\nQualified candidates should submit a current resume detailing relevant IT technical support experience, applicable certifications, and current clearance status.\nPay: $86,000.00 per year\nWork Location: In person","company":"Sandy Mac Evolution","rawCompany":"sandy mac evolution","city":"Santa Rita","state":"D","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:21:54.782Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Technical Support Specialist – NAVFAC Marianas\nLocation: Santa Rita, Guam – NAVFAC Marianas\nSalary: $86,000 annually\nEmployment Type: Full-Time\nWorksite: 100% On-Site\nContract Duration: 12 Months\nPosition Status: Contingent Upon Contract Award\nPosition Overview\nSandy Mac Evolution LLC is seeking a qualified Technical Support Specialist to provide Information Technology technical and administrative support to the Naval Facilities Engineering Systems Command (NAVFAC) Marianas Command Information Office (CIO) in Guam.\nThe Technical Support Specialist will support the continuous and efficient operation of enterprise IT systems, hardware, software, mobile devices, telecommunications, IT assets, and help desk services throughout the NAVFAC Marianas Area of Responsibility.\nKey Responsibilities\nProvide Tier 1 and Tier 2 technical support through email, telephone, Microsoft Teams, and enterprise ticketing systems.\nReceive, document, categorize, prioritize, troubleshoot, and resolve end-user support requests.\nPerform password resets, peripheral troubleshooting, software navigation support, and basic user assistance.\nDiagnose and resolve hardware, software, operating system, peripheral, and localized network connectivity issues.\nInstall, configure, maintain, and upgrade operating systems, software applications, computers, and associated peripherals.\nProvide physical and on-site technical assistance to NAVFAC personnel.\nSupport telecommunications activities involving landlines, Voice over IP (VoIP), telephone service requests, line drops, phone allocations, and telephone directories.\nServe as an IT liaison between users and the NAVFAC CIO IT organization.\nCoordinate IT equipment deployments and escalate complex technical issues when required.\nSupport Mobile Device Management (MDM), including provisioning, configuration, security enforcement, troubleshooting, and maintenance of enterprise mobile devices.\nMaintain IT asset inventories and lifecycle records for workstations, peripherals, multifunction devices, software licenses, and other equipment.\nSupport equipment receipt, movement, deployment, accountability, and disposal coordination.\nDevelop and maintain Standard Operating Procedures, user guides, technical documentation, and end-user communications.\nPrepare correspondence, spreadsheets, reports, presentations, and other administrative and technical documentation.\nProvide general administrative support to NAVFAC CIO IT operations.\nPerform other IT-related duties as assigned.\nRequired Qualifications\nMust be a United States citizen.\nMust possess an active security clearance or be able to obtain the required clearance prior to onboarding/hiring.\nMust meet DoD Manual 8140.03 qualification requirements for:\nWork Role Code (WRC) 411 – Technical Support Specialist\nIntermediate proficiency level\nMust possess and maintain at least one qualifying certification prior to onboarding:\nCompTIA Security+\nEC-Council Certified Network Defender (CND)\nGIAC Foundational Cybersecurity Technologies (GFACT)\nGIAC Security Essentials Certification (GSEC)\nAn approved higher-level certification may also satisfy the requirement.\nDemonstrated experience with Mobile Device Management (MDM).\nDemonstrated experience using enterprise IT ticketing systems.\nProficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.\nStrong written and verbal communication skills.\nAbility to read and interpret technical documentation, policies, procedures, and manuals.\nAbility to communicate effectively with military personnel, Government civilians, technical teams, and contractor personnel.\nPreferred Experience\nApproximately 3 years of experience in IT help desk support, technical support, desktop support, or IT asset management is desired.\nCandidates with less than three years of experience may still be considered based on relevant technical experience and certifications.\nPhysical Requirements\nCandidates must be able to perform normal IT support activities that may include extended periods of standing and walking, bending, crouching, climbing ladders, working throughout facilities, and lifting or moving IT equipment weighing up to approximately 25 pounds.\nPlace of Performance\nPrimary work locations include:\nNAVFAC Marianas – Nimitz Hill, Piti, Guam\nNaval Base Guam – Santa Rita, Guam\nOccasional support may also be required at:\nNaval Base Guam\nMarine Corps Base Camp Blaz\nAndersen Air Force Base\nThis position requires in-person performance in Guam. Regular remote telework is not authorized. Work will generally be performed up to 40 hours per week during normal business hours, Monday through Friday, excluding federal holidays.\nAdditional Information\nThe selected candidate will support a 12-month federal task order providing IT technical and administrative support to NAVFAC Marianas.\nQualified candidates should submit a current resume detailing relevant IT technical support experience, applicable certifications, and current clearance status.\nPay: $86,000.00 per year\nWork Location: In person","datePosted":"2026-08-08T14:21:54.782Z","dateModified":"2026-08-08T14:21:54.782Z","hiringOrganization":{"@type":"Organization","name":"Sandy Mac Evolution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Rita","addressRegion":"D","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d47befc47eb81799a1d44e7f"},"url":"https://jobsearcher.com/jobs/d47befc47eb81799a1d44e7f"}}