{"schemaVersion":"jobsearcher.job.v1","id":"d4613f119e62cd5d1c2f1c69","url":"https://jobsearcher.com/jobs/d4613f119e62cd5d1c2f1c69","canonicalUrl":"https://jobsearcher.com/jobs/d4613f119e62cd5d1c2f1c69","title":"Customer Support Representative","description":"About the Job:\n\nStarforge Systems is looking for a Customer Support Representative to provide friendly, responsive support to our customers throughout their order and ownership experience. You’ll help customers with order questions, shipping and delivery updates, account issues, returns, billing questions, and general product information.\n\nMost customer communication is handled through email. You must be able to write clearly and warmly, stay organized across many open conversations, and follow company policy and best practices in each interaction.\n\nWhile this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and related hardware. You should have enough familiarity with PC hardware to answer general product-related questions.\n\nJob Duties:\n\nRespond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account questions\nCommunicate with customers primarily through email\nAsk clarifying questions to understand what a customer needs\nLook up order status, shipping details, account information, and payment records to answer customer questions accurately\nGuide customers through routine processes such as placing or modifying an order, initiating a return or exchange, updating account information, or resolving a billing discrepancy\nEscalate urgent, unusual, or unresolved issues with a clear summary of the situation and any work already completed\nProvide general information about PC hardware and Starforge products and help customers identify when a question requires assistance from Technical Support\nDocument customer interactions, issues, and resolutions thoroughly within the ticketing system\nCollaborated with other team members\nStay current on products, policies, promotions, and internal support procedures\nPerform other related duties as assigned\n\nRequired Skills/Abilities:\n\nStrong written communication skills, including the ability to provide complete, friendly, and easy-to-follow answers without sounding scripted or curt\nAbility to communicate effectively and patiently with customers of varying moods, needs, and levels of familiarity with our products\nStrong organizational skills and the ability to manage multiple open conversations at once\nSound judgment in knowing when to resolve an issue directly versus when to escalate it\nComfort learning and navigating a ticketing system, order-management system, and other internal tools\nExcellent attention to detail and ticket-documentation habits\nWorking knowledge of or ability and willingness to learn the basics of PC hardware, gaming PCs, and Starforge’s product lineup\n\nEducation and Experience:\n\nHigh school diploma or equivalent required\nExperience with ticketing systems, live chat, or email-based customer support\nGeneral familiarity with desktop PCs, PC gaming, or consumer computer hardware\n\nPhysical Demands:\n\nAbility to remain seated and work at a computer for the duration of the workday\nAbility to use a keyboard, mouse, headset, and computer monitor throughout the workday\n\nEmployee Benefits:\n\nCompany-paid medical, dental, vision, disability, and life insurance\n401k plan with match\nCompany-paid wellness plan\nCompetitive vacation and sick time\nPC discounts","company":"Otk Network","rawCompany":"otk network","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-23T10:09:55.472Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"About the Job:\n\nStarforge Systems is looking for a Customer Support Representative to provide friendly, responsive support to our customers throughout their order and ownership experience. You’ll help customers with order questions, shipping and delivery updates, account issues, returns, billing questions, and general product information.\n\nMost customer communication is handled through email. You must be able to write clearly and warmly, stay organized across many open conversations, and follow company policy and best practices in each interaction.\n\nWhile this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and related hardware. You should have enough familiarity with PC hardware to answer general product-related questions.\n\nJob Duties:\n\nRespond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account questions\nCommunicate with customers primarily through email\nAsk clarifying questions to understand what a customer needs\nLook up order status, shipping details, account information, and payment records to answer customer questions accurately\nGuide customers through routine processes such as placing or modifying an order, initiating a return or exchange, updating account information, or resolving a billing discrepancy\nEscalate urgent, unusual, or unresolved issues with a clear summary of the situation and any work already completed\nProvide general information about PC hardware and Starforge products and help customers identify when a question requires assistance from Technical Support\nDocument customer interactions, issues, and resolutions thoroughly within the ticketing system\nCollaborated with other team members\nStay current on products, policies, promotions, and internal support procedures\nPerform other related duties as assigned\n\nRequired Skills/Abilities:\n\nStrong written communication skills, including the ability to provide complete, friendly, and easy-to-follow answers without sounding scripted or curt\nAbility to communicate effectively and patiently with customers of varying moods, needs, and levels of familiarity with our products\nStrong organizational skills and the ability to manage multiple open conversations at once\nSound judgment in knowing when to resolve an issue directly versus when to escalate it\nComfort learning and navigating a ticketing system, order-management system, and other internal tools\nExcellent attention to detail and ticket-documentation habits\nWorking knowledge of or ability and willingness to learn the basics of PC hardware, gaming PCs, and Starforge’s product lineup\n\nEducation and Experience:\n\nHigh school diploma or equivalent required\nExperience with ticketing systems, live chat, or email-based customer support\nGeneral familiarity with desktop PCs, PC gaming, or consumer computer hardware\n\nPhysical Demands:\n\nAbility to remain seated and work at a computer for the duration of the workday\nAbility to use a keyboard, mouse, headset, and computer monitor throughout the workday\n\nEmployee Benefits:\n\nCompany-paid medical, dental, vision, disability, and life insurance\n401k plan with match\nCompany-paid wellness plan\nCompetitive vacation and sick time\nPC discounts","datePosted":"2026-08-23T10:09:55.472Z","dateModified":"2026-08-23T10:09:55.472Z","hiringOrganization":{"@type":"Organization","name":"Otk Network","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d4613f119e62cd5d1c2f1c69"},"url":"https://jobsearcher.com/jobs/d4613f119e62cd5d1c2f1c69"}}