{"schemaVersion":"jobsearcher.job.v1","id":"d460e0e89e182d3cc4b808e6","url":"https://jobsearcher.com/jobs/d460e0e89e182d3cc4b808e6","canonicalUrl":"https://jobsearcher.com/jobs/d460e0e89e182d3cc4b808e6","title":"IT Support Apprentice","description":"Hours of Work: Monday-Friday (35 hrs per week)\r\nJob Purpose\r\nTo provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users. Work closely with all areas of the business to support daily operations.\r\nPromote and develop use of the ICT systems to generate efficiency improvements.\r\nKey Accountabilities\r\nPC hardware and Desktop operating systems\r\nDesktop software applications\r\nPeripherals, such as printers, telephones, etc.\r\nNew equipment ordering and installation\r\nPhone System administration and support\r\nPromote cyber security awareness when dealing with requests\r\nManagement of ICT Storage room and consumables inventory levels\r\nAsset management via the ICT Helpdesk system, to include software monitoring.\r\nEscalation to 3rd party support and ensuring the request is resolved within agreed service levels.\r\nOperate within a safe, healthy and environmentally responsible manner.\r\nCreation of any documentation required to support the ICT change control process and internal procedures.\r\nEnsuring that all areas of the ICT department are presented in a professional and organized manner.\r\nAny additional tasks/projects, as requested by the Senior ICT Engineers and the ICT leadership team.\r\nKey Experiences and Skills Required\r\nMicrosoft 365 applications\r\nWindows 11 OS\r\nGeneral PC Support\r\nBasic PC hardware and peripheral repairs\r\nCapable of clear and accurate communication, both written and verbal.\r\nDesirables Skills, Qualifications and Experience Required:\r\nFive GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.\r\nPersonal Attributes\r\nAction orientated – able to deal with problems in appropriate time frames\r\nDriven by results – decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrating willingness to challenge accepted methods and standards\r\nEffective communication – clear concise written and spoken, ability at all levels, customer, supplier and internal\r\nHigh standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions\r\nIntegrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role\r\nPeople management – demonstrating commitment to working and engaging constructively with internal and external stakeholders\r\nThe Benefits\r\nTelus Health (Lifeworks) is a confidential employee support platform to help employees and their family's deal with life challenges.\r\nHolidays: Your holiday entitlement will be detailed in your contract of employment.\r\nCycle to Work: Obtain a bike and/or cycling accessories to use for commuting to work whilst making income tax and National Insurance savings.\r\nEye test and glasses voucher if applicable.\r\nJ-18808-Ljbffr","company":"Epwin Group","rawCompany":"epwin group","city":"Telford","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:27:37.990Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Apprentice","description":"Hours of Work: Monday-Friday (35 hrs per week)\r\nJob Purpose\r\nTo provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users. Work closely with all areas of the business to support daily operations.\r\nPromote and develop use of the ICT systems to generate efficiency improvements.\r\nKey Accountabilities\r\nPC hardware and Desktop operating systems\r\nDesktop software applications\r\nPeripherals, such as printers, telephones, etc.\r\nNew equipment ordering and installation\r\nPhone System administration and support\r\nPromote cyber security awareness when dealing with requests\r\nManagement of ICT Storage room and consumables inventory levels\r\nAsset management via the ICT Helpdesk system, to include software monitoring.\r\nEscalation to 3rd party support and ensuring the request is resolved within agreed service levels.\r\nOperate within a safe, healthy and environmentally responsible manner.\r\nCreation of any documentation required to support the ICT change control process and internal procedures.\r\nEnsuring that all areas of the ICT department are presented in a professional and organized manner.\r\nAny additional tasks/projects, as requested by the Senior ICT Engineers and the ICT leadership team.\r\nKey Experiences and Skills Required\r\nMicrosoft 365 applications\r\nWindows 11 OS\r\nGeneral PC Support\r\nBasic PC hardware and peripheral repairs\r\nCapable of clear and accurate communication, both written and verbal.\r\nDesirables Skills, Qualifications and Experience Required:\r\nFive GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.\r\nPersonal Attributes\r\nAction orientated – able to deal with problems in appropriate time frames\r\nDriven by results – decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrating willingness to challenge accepted methods and standards\r\nEffective communication – clear concise written and spoken, ability at all levels, customer, supplier and internal\r\nHigh standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions\r\nIntegrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role\r\nPeople management – demonstrating commitment to working and engaging constructively with internal and external stakeholders\r\nThe Benefits\r\nTelus Health (Lifeworks) is a confidential employee support platform to help employees and their family's deal with life challenges.\r\nHolidays: Your holiday entitlement will be detailed in your contract of employment.\r\nCycle to Work: Obtain a bike and/or cycling accessories to use for commuting to work whilst making income tax and National Insurance savings.\r\nEye test and glasses voucher if applicable.\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:27:37.990Z","dateModified":"2026-06-26T02:27:37.990Z","hiringOrganization":{"@type":"Organization","name":"Epwin Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Telford","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d460e0e89e182d3cc4b808e6"},"url":"https://jobsearcher.com/jobs/d460e0e89e182d3cc4b808e6"}}