{"schemaVersion":"jobsearcher.job.v1","id":"d454efaf7f466d028ef321ca","url":"https://jobsearcher.com/jobs/d454efaf7f466d028ef321ca","canonicalUrl":"https://jobsearcher.com/jobs/d454efaf7f466d028ef321ca","title":"ServiceNow Solution Architect - ITAM","description":"Job Function: Services The role:\nJob Summary\n\nThe ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices and organizational goals.\n\nRole & Responsibilities\n\nCollaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.\nArchitect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.\nOversee platform security, data integrity, and compliance with organizational and industry standards.\nProvide strategic recommendations on technical best practices and industry trends.\nMentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards.\nEnsure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.\nLead design and architecture reviews, ensuring scalability, reliability, and performance optimization.\nParticipate in pre-sales activities, including project sizing, scoping, and client demos.\nMaintain comprehensive technical documentation, including process flows, design documents, and implementation guides.\nPromote a positive work culture and continuous learning within the team.\nProactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.\nCollaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.\nActively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.\nWhat we need to see from you:\nWhat you offer\n\nMinimum Requirements\nBachelor’s or Master’s degree in an IT-related discipline, or minimum seven (7) years of relevant experience.\n5+ years as a lead developer or technical architect, with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules.\nDeep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM).\nExperience with Normalization Data Services configuration, import sets, transform maps, and external data sources.\nProficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.\nStrong knowledge of platform security and integration best practices.\nExcellent communication, leadership, and stakeholder management skills.\nWillingness to travel (up to 15%) and adapt to changing office environments\nPreferred Certifications\nServiceNow Certified Implementation Specialist – SAM (CIS-SAM)\nServiceNow Certified Implementation Specialist – HAM (CIS-HAM)\nServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)\nServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)\nServiceNow Certified Application Portfolio Management (CIS-APM)\nServiceNow Certified Data Foundations\nITIL Foundation or higher\nServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) is a bonus\n\nThe preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.\n\nTarget compensation for this role will be $150- $170 USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.\n\nSuccess Criteria\n\n(First 6 Months)\nLead delivery architecture on 2-3 ServiceNow engagements for ITAM\nMeet or exceed delivery KPIs\nSupport 2-3 successful presales engagements\nRefine and publish updates to ServiceNow ITAM Offerings\nAlign ServiceNow ITAM offerings with other ITAM product services\nDefine, validate, and establish at least two AI offerings for clients\n\nOrganizational Alignment\nThe ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology\nCollaborate regularly among the broader ServiceNow and IT Portfolio Management teams\nCoordinate with sales teams to support pre-sales engagements with clients\nWorking with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients\nOpen communication and regular meeting cadence maintained with delivery leaders.\n\nWhat we offer\nGenerous pay with bonus structure\nIndependent environment without a lot of red tape where you are empowered to make decisions\nSubstantial benefits package that includes:\nComprehensive health, dental, and vision coverage through Manulife\nMental health support and Employee Assistance Program (EAP)\nEmployer-paid life insurance and long-term disability coverage\nRetirement savings support with RRSP and employer-matched DPSP\nPaid holidays, birthday off, and a flexible discretionary time off policy\nWellness programs, learning & development opportunities, and employee perks\nAnd much more\nWinning culture, inclusive environment, and friendly people all over the world\nA remote-friendly organization, with colleagues working remotely either part or full-time\nWhy SoftwareOne?:\nSoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.\n\nOur people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.\n\nJoin a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.\nAccommodations:\nSoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.\nPlease include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.\n\nAt SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.","company":"Softwareone","rawCompany":"softwareone","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T13:01:24.494Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"ServiceNow Solution Architect - ITAM","description":"Job Function: Services The role:\nJob Summary\n\nThe ServiceNow Solutions Architect is a key member of the ServiceNow Practice, responsible for designing and leading delivery of end-to-end ServiceNow solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes. This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices and organizational goals.\n\nRole & Responsibilities\n\nCollaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of ServiceNow Platform and modules with a focus on ITAM engagements.\nArchitect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.\nOversee platform security, data integrity, and compliance with organizational and industry standards.\nProvide strategic recommendations on technical best practices and industry trends.\nMentor and guide development teams and the broader ServiceNow practice, ensuring high-quality deliverables and adherence to architectural standards.\nEnsure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.\nLead design and architecture reviews, ensuring scalability, reliability, and performance optimization.\nParticipate in pre-sales activities, including project sizing, scoping, and client demos.\nMaintain comprehensive technical documentation, including process flows, design documents, and implementation guides.\nPromote a positive work culture and continuous learning within the team.\nProactively identify, evaluate, and incorporate ServiceNow AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.\nCollaborate with practice leadership and cross-functional teams to identify, design, and refine ServiceNow offerings that address evolving customer needs and market trends.\nActively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.\nWhat we need to see from you:\nWhat you offer\n\nMinimum Requirements\nBachelor’s or Master’s degree in an IT-related discipline, or minimum seven (7) years of relevant experience.\n5+ years as a lead developer or technical architect, with consulting experience in ServiceNow and hands-on expertise in ITSM, ITOM, ITAM, and SPM modules.\nDeep understanding of Configuration Management and CMDB related topics including Discovery, Service Graph Connectors, Identification & Reconciliation Engine, integrations, governance, and Common Services Data Model (CSDM).\nExperience with Normalization Data Services configuration, import sets, transform maps, and external data sources.\nProficiency in JavaScript, Angular, HTML/CSS, Jelly, and ServiceNow data mapping.\nStrong knowledge of platform security and integration best practices.\nExcellent communication, leadership, and stakeholder management skills.\nWillingness to travel (up to 15%) and adapt to changing office environments\nPreferred Certifications\nServiceNow Certified Implementation Specialist – SAM (CIS-SAM)\nServiceNow Certified Implementation Specialist – HAM (CIS-HAM)\nServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)\nServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM)\nServiceNow Certified Application Portfolio Management (CIS-APM)\nServiceNow Certified Data Foundations\nITIL Foundation or higher\nServiceNow Certified Technical Architect (CTA) or ServiceNow Certified Master Architect (CMA) is a bonus\n\nThe preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.\n\nTarget compensation for this role will be $150- $170 USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.\n\nSuccess Criteria\n\n(First 6 Months)\nLead delivery architecture on 2-3 ServiceNow engagements for ITAM\nMeet or exceed delivery KPIs\nSupport 2-3 successful presales engagements\nRefine and publish updates to ServiceNow ITAM Offerings\nAlign ServiceNow ITAM offerings with other ITAM product services\nDefine, validate, and establish at least two AI offerings for clients\n\nOrganizational Alignment\nThe ServiceNow Architect role reports to the Sr. Director, ServiceNow & ITAM Technology\nCollaborate regularly among the broader ServiceNow and IT Portfolio Management teams\nCoordinate with sales teams to support pre-sales engagements with clients\nWorking with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients\nOpen communication and regular meeting cadence maintained with delivery leaders.\n\nWhat we offer\nGenerous pay with bonus structure\nIndependent environment without a lot of red tape where you are empowered to make decisions\nSubstantial benefits package that includes:\nComprehensive health, dental, and vision coverage through Manulife\nMental health support and Employee Assistance Program (EAP)\nEmployer-paid life insurance and long-term disability coverage\nRetirement savings support with RRSP and employer-matched DPSP\nPaid holidays, birthday off, and a flexible discretionary time off policy\nWellness programs, learning & development opportunities, and employee perks\nAnd much more\nWinning culture, inclusive environment, and friendly people all over the world\nA remote-friendly organization, with colleagues working remotely either part or full-time\nWhy SoftwareOne?:\nSoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.\n\nOur people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.\n\nJoin a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.\nAccommodations:\nSoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.\nPlease include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.\n\nAt SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.","datePosted":"2026-08-14T13:01:24.494Z","dateModified":"2026-08-14T13:01:24.494Z","hiringOrganization":{"@type":"Organization","name":"Softwareone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d454efaf7f466d028ef321ca"},"url":"https://jobsearcher.com/jobs/d454efaf7f466d028ef321ca"}}