Customer Service Assistant

About UsAt Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.Position OverviewThe Customer Service Assistant serves as a key point of contact for customers, providing information, addressing inquiries, and supporting customer-focused initiatives. This entry-level position is ideal for individuals who enjoy helping others and developing professional communication and service skills.Responsibilities Respond to customer inquiries in a professional and courteous manner. Provide accurate information regarding products, services, and promotions. Maintain accurate customer records and documentation. Support administrative tasks related to customer service operations. Process and track customer requests and follow-up activities. Collaborate with team members to ensure a positive customer experience. Assist with scheduling appointments and coordinating customer communications. Maintain professionalism and confidentiality when handling customer information. Participate in training programs and team meetings. Qualifications High school diploma or equivalent required. Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Strong organizational and multitasking skills. Ability to work effectively in a team-oriented environment. Basic computer proficiency, including Microsoft Office or Google Workspace. Positive attitude and willingness to learn.