{"schemaVersion":"jobsearcher.job.v1","id":"d4212be2f118a7a319b349aa","url":"https://jobsearcher.com/jobs/d4212be2f118a7a319b349aa","canonicalUrl":"https://jobsearcher.com/jobs/d4212be2f118a7a319b349aa","title":"Implementation Manager","description":"About Onboard\nOnboard by Conservice is a tech-enabled bulk internet management service built for\nmultifamily and single-family rental property owners. We manage the complete internet\nprogram lifecycle, from ISP contracting through resident enrollment, property\nmanagement system (PMS) integration, and post-launch handoff, enabling property\nowners to deliver premium connectivity amenities without the operational complexity.\n\nThe Role\nIn this role, you will act as a project manager and delivery owner of bulk internet\nservice implementations. You will serve as a trusted connectivity advisor to property\nowners, executive stakeholders, and site teams. You will leverage administrative\nsupport, ISP partner management, and cross-functional collaboration to drive project\ntimelines, enforce scope boundaries, and ensure successful go-live launches.\nLocation: United States (Remote / WFH, with infrequent travel)\nReports To: Implementation Team Lead / Director of Professional Services\nCore Objectives & Responsibilities\nProject Ownership: Manage multiple concurrent property implementations from\ncontract execution through property management system (PMS) integration,\nresident communications, go-live, and Account Management handoff.\nTime-to-Market Optimization: Drive internal and external stakeholders to\ncompress contract-to-go-live cycles, maintaining focus on predictable go-live dates\nthat unlock property revenue and program value.\nTask Execution & Delegation: Own the execution of backend administrative tasks\nthrough a mix of self-performance and delegation to administrative support staff,\nauditing admin output, verifying task completion, and remaining fully accountable\nfor project quality and outcomes.\nClient Leadership & Scope Protection: Serve as the authoritative internet\nconnectivity advisor for property leadership. Drive direct, outcome-focused client\ncommunications, set clear operational boundaries, and firmly prevent scope creep or\nunapproved custom requests.\nCross-Functional Alignment: Partner seamlessly with internal departments,\nincluding Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,\nand Account Management.\nData Integrity & Oversight: Ensure 100% accuracy between account records,\nproperty level contracts, provider contracts, Salesforce records, and internal admin\nsystems to achieve clean financial audits prior to project handoff.\nKPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.\nCompensation & Benefits\nCompetitive salary and performance-based bonus\nHealth, dental, vision, and HSA\n401(k) with company match\nBasic life & AD&D coverage\nPTO in accordance with the company's current PTO plan\nHoliday pay in accordance with the company's current paid holiday schedule\nRequirements:\nIdeal Qualifications\n2+ years of project management, customer success, or professional services\nexperience in Telecommunications (internet connectivity), Property Management,\nor PropTech.\nProven track record of managing high-volume, concurrent project pipelines without\nsacrificing quality or stakeholder alignment.\nDemonstrated ability to speak with authority, negotiate skillfully, push back\ntactfully against demanding client requests, and manage conflict calmly.\nProficiency with project workflows, Salesforce CRM, AI workflow automation, and\ndata analysis using spreadsheets (Excel/CSV charge reconciliation).\nExceptional organizational and professional communication skills.\nPersonal attributes: Highly motivated, proactive, driven, results-oriented, agile,\nempathic, and curious.\nBonus: Familiarity with Bulk Internet Contracts or Property Management Systems\n(PMS) such as Yardi, RealPage, AppFolio, or Entrata.\nTravel: Infrequent domestic travel (5-10%) may be required for team offsites, key\nclient engagements, or industry events.","company":"Conservice","rawCompany":"conservice","city":"Logan","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-08-03T23:33:09.546Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9021.00","title":"Construction Managers","slug":"construction-managers"}],"industries":[{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"531311","title":"Residential Property Managers","slug":"residential-property-managers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Manager","description":"About Onboard\nOnboard by Conservice is a tech-enabled bulk internet management service built for\nmultifamily and single-family rental property owners. We manage the complete internet\nprogram lifecycle, from ISP contracting through resident enrollment, property\nmanagement system (PMS) integration, and post-launch handoff, enabling property\nowners to deliver premium connectivity amenities without the operational complexity.\n\nThe Role\nIn this role, you will act as a project manager and delivery owner of bulk internet\nservice implementations. You will serve as a trusted connectivity advisor to property\nowners, executive stakeholders, and site teams. You will leverage administrative\nsupport, ISP partner management, and cross-functional collaboration to drive project\ntimelines, enforce scope boundaries, and ensure successful go-live launches.\nLocation: United States (Remote / WFH, with infrequent travel)\nReports To: Implementation Team Lead / Director of Professional Services\nCore Objectives & Responsibilities\nProject Ownership: Manage multiple concurrent property implementations from\ncontract execution through property management system (PMS) integration,\nresident communications, go-live, and Account Management handoff.\nTime-to-Market Optimization: Drive internal and external stakeholders to\ncompress contract-to-go-live cycles, maintaining focus on predictable go-live dates\nthat unlock property revenue and program value.\nTask Execution & Delegation: Own the execution of backend administrative tasks\nthrough a mix of self-performance and delegation to administrative support staff,\nauditing admin output, verifying task completion, and remaining fully accountable\nfor project quality and outcomes.\nClient Leadership & Scope Protection: Serve as the authoritative internet\nconnectivity advisor for property leadership. Drive direct, outcome-focused client\ncommunications, set clear operational boundaries, and firmly prevent scope creep or\nunapproved custom requests.\nCross-Functional Alignment: Partner seamlessly with internal departments,\nincluding Sales/Solution Consulting, Internet Provider Relations, Resident Marketing,\nand Account Management.\nData Integrity & Oversight: Ensure 100% accuracy between account records,\nproperty level contracts, provider contracts, Salesforce records, and internal admin\nsystems to achieve clean financial audits prior to project handoff.\nKPI Excellence: Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.\nCompensation & Benefits\nCompetitive salary and performance-based bonus\nHealth, dental, vision, and HSA\n401(k) with company match\nBasic life & AD&D coverage\nPTO in accordance with the company's current PTO plan\nHoliday pay in accordance with the company's current paid holiday schedule\nRequirements:\nIdeal Qualifications\n2+ years of project management, customer success, or professional services\nexperience in Telecommunications (internet connectivity), Property Management,\nor PropTech.\nProven track record of managing high-volume, concurrent project pipelines without\nsacrificing quality or stakeholder alignment.\nDemonstrated ability to speak with authority, negotiate skillfully, push back\ntactfully against demanding client requests, and manage conflict calmly.\nProficiency with project workflows, Salesforce CRM, AI workflow automation, and\ndata analysis using spreadsheets (Excel/CSV charge reconciliation).\nExceptional organizational and professional communication skills.\nPersonal attributes: Highly motivated, proactive, driven, results-oriented, agile,\nempathic, and curious.\nBonus: Familiarity with Bulk Internet Contracts or Property Management Systems\n(PMS) such as Yardi, RealPage, AppFolio, or Entrata.\nTravel: Infrequent domestic travel (5-10%) may be required for team offsites, key\nclient engagements, or industry events.","datePosted":"2026-08-03T23:33:09.546Z","dateModified":"2026-08-03T23:33:09.546Z","hiringOrganization":{"@type":"Organization","name":"Conservice","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Logan","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d4212be2f118a7a319b349aa"},"url":"https://jobsearcher.com/jobs/d4212be2f118a7a319b349aa"}}