Enterprise Customer Success Manager

Job Title: Enterprise Customer Success ManagerLocation: RemoteCandidates must live in one of the following states: IL, TX, FL, GA, NC, MA, NY Salary: $120,000-$150,000About The Opportunity:Join a fast-growing innovator in the software industry, dedicated to helping enterprises automate, simplify, and accelerate their revenue processes. As an Enterprise Customer Success Manager, you will be a strategic business partner to high-value enterprise clients, working at the forefront of revenue growth, customer advocacy, and cross-functional leadership. This is an excellent opportunity for an experienced customer success professional to help top-tier organizations realize exceptional business outcomes while playing a key role in influencing product strategy and company direction.Responsibilities:Act as a partner to enterprise customers, delivering measurable business outcomes and enhancing user experience with software solutions.Lead projects from initial implementation through post-launch adoption to achieve client strategic goals.Develop and execute customer success plans tailored to enterprise-level account needs and objectives.Proactively monitor customer health, usage metrics, and renewals to ensure continued satisfaction and retention.Coordinate with internal teams and external stakeholders to ensure seamless project delivery and maximize value realization.Build strong relationships with executive sponsors and operational leaders within client organizations.Serve as a trusted advisor, offering strategic guidance to foster customer growth, advocacy, and revenue expansion.Drive opportunities for upselling, cross-selling, and expansion, while identifying and mitigating risks in assigned portfolios.Must-Have Skills:5-8 years of experience in Customer Success, Technical Account Management, Management Consulting, or Revenue Operations within a B2B SaaS environment.3+ years managing complex enterprise accounts with multiple stakeholders.Deep expertise in the revenue process (Lead-to-Account, Routing, Attribution) and proficiency in Salesforce.Proven track record of managing and expanding enterprise-level SaaS client relationships.Exceptional written and verbal communication skills, with the ability to present to executive and technical audiences.Ability to navigate client organizational structures and build influential relationships.Demonstrated ability to develop and execute strategies that drive technology adoption and utilization.Strong aptitude for understanding and communicating complex business and technical concepts.Nice-to-Have Skills:Domain expertise and best practices in Sales or Marketing Operations.Experience with Sales Engagement and Marketing Automation platforms such as Salesloft, Outreach, Marketo, or HubSpot.Background working in high-growth startup or scale-up environments.