CX Automation Lead for AI-Powered Support

A leading consulting firm is seeking an Associate Manager for Customer Experience to optimize their multi-channel support operations. This role requires 3-4 years of operational expertise in intelligent automation and customer support tools. The ideal candidate will drive improvements in support delivery while managing a team. With a hybrid work model, you will spend at least three days per week in Englewood Cliffs, NJ. This position emphasizes analytical thinking and a passion for enhancing customer experience. J-18808-Ljbffr