{"schemaVersion":"jobsearcher.job.v1","id":"d3c60bc99d3da13aff31ffef","url":"https://jobsearcher.com/jobs/d3c60bc99d3da13aff31ffef","canonicalUrl":"https://jobsearcher.com/jobs/d3c60bc99d3da13aff31ffef","title":"IT Helpdesk Analyst","description":"Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.\n\nNightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.\nResponsibilities:\nServe as the first level Help Desk for the TEN Lab’s systems and accounts\nAssist new user setup of equipment, accounts and tools\nRespond to user requests via email, walk-ins, phone calls or other communication means in a timely manner\nCreate and maintain accurate Tickets for Help Desk activities\nWork with Asset Management to support accurate records and maintain a good accounting of assets\nSupport the implementation of new technologies and equipment in the lab environment,\nProvide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.\nProvide support for systems administration tasks such as patching, updating, and maintaining network infrastructure\nSupport the implementation of new technologies and equipment in the lab environment.\nAdvises and provides insight on development of lab standard operating procedures (SOPs) and policies.\nProvide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.\nProvide support for MacOS and iOS to users.\nProvide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.\nAssist in the management of user accounts and resetting credentials.\nMaintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance\nExamine and identify efficiencies that can be made to existing procedures, with approval from the customer.\nRequired Skills:\nU.S. Citizenship\nMust have an active DoD Secret clearance, TS/SCI clearance is preferred\nMust be able to obtain DHS Suitability\n3+ years of directly relevant experience\n1+ years of directly relevant experience in IT Helpdesk support.\n1+ years MacOS and iOS experience.\nGood problem solving skills\nMust be able to work collaboratively across physical locations.\nProficiency and proven capability in the following areas:\nAsset management practices and principles\nHelp Desk ticket processing and procedures\nGood Customer support\nAbility to keep detailed notes\nMust be able to work collaboratively across physical locations\nDesired Skills:\nExperience with writing technical procedures and standard operating procedures\nVirtualization automation and optimization\nExperience with Virtual Private Networks (VPN)\nExperience with virtual desktops (Citrix, VMWare)\nRequired Education:\nBS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.\nDesired Certifications:\nSecurity+\n\nSalary & Benefits\n\nThe salary associated with this position ($55,000-$106,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.\n\nNightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.\n\nNightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.","company":"Nightwing Intelligence Solutions","rawCompany":"nightwing intelligence solutions","city":"Sterling","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-11T16:09:00.121Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Helpdesk Analyst","description":"Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.\n\nNightwing is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.\nResponsibilities:\nServe as the first level Help Desk for the TEN Lab’s systems and accounts\nAssist new user setup of equipment, accounts and tools\nRespond to user requests via email, walk-ins, phone calls or other communication means in a timely manner\nCreate and maintain accurate Tickets for Help Desk activities\nWork with Asset Management to support accurate records and maintain a good accounting of assets\nSupport the implementation of new technologies and equipment in the lab environment,\nProvide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.\nProvide support for systems administration tasks such as patching, updating, and maintaining network infrastructure\nSupport the implementation of new technologies and equipment in the lab environment.\nAdvises and provides insight on development of lab standard operating procedures (SOPs) and policies.\nProvide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.\nProvide support for MacOS and iOS to users.\nProvide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.\nAssist in the management of user accounts and resetting credentials.\nMaintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance\nExamine and identify efficiencies that can be made to existing procedures, with approval from the customer.\nRequired Skills:\nU.S. Citizenship\nMust have an active DoD Secret clearance, TS/SCI clearance is preferred\nMust be able to obtain DHS Suitability\n3+ years of directly relevant experience\n1+ years of directly relevant experience in IT Helpdesk support.\n1+ years MacOS and iOS experience.\nGood problem solving skills\nMust be able to work collaboratively across physical locations.\nProficiency and proven capability in the following areas:\nAsset management practices and principles\nHelp Desk ticket processing and procedures\nGood Customer support\nAbility to keep detailed notes\nMust be able to work collaboratively across physical locations\nDesired Skills:\nExperience with writing technical procedures and standard operating procedures\nVirtualization automation and optimization\nExperience with Virtual Private Networks (VPN)\nExperience with virtual desktops (Citrix, VMWare)\nRequired Education:\nBS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.\nDesired Certifications:\nSecurity+\n\nSalary & Benefits\n\nThe salary associated with this position ($55,000-$106,000) is commensurate with the selected candidate’s qualifications, years of relevant experience, and demonstrated level of expertise. Compensation will be determined based on these factors to ensure alignment with skills, responsibilities, and market standards.\n\nNightwing offers medical, vision and dental insurance coverage in addition to a 401k plan, PTO, Holidays, and additional insurances.\n\nNightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.","datePosted":"2026-08-11T16:09:00.121Z","dateModified":"2026-08-11T16:09:00.121Z","hiringOrganization":{"@type":"Organization","name":"Nightwing Intelligence Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sterling","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d3c60bc99d3da13aff31ffef"},"url":"https://jobsearcher.com/jobs/d3c60bc99d3da13aff31ffef"}}