{"schemaVersion":"jobsearcher.job.v1","id":"d386d3d3f86c4a831cbe0b38","url":"https://jobsearcher.com/jobs/d386d3d3f86c4a831cbe0b38","canonicalUrl":"https://jobsearcher.com/jobs/d386d3d3f86c4a831cbe0b38","title":"Senior Software Development Engineer, Customer 360","description":"DESCRIPTION\nShape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We're looking for a technical leader to lead our next breakthrough in AI-driven personalization.\n\nThe Challenge\n\nIn an era where AI is transforming customer expectations, we're building something unprecedented: a unified personalization engine that will power experiences across all of Amazon's businesses. This isn't just another recommendation system – it's a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic.\n\nYour Impact\n\nArchitect and build innovative AI-driven systems that will serve millions of customers daily\nPioneer new approaches to cross-domain personalization.\nLead technical innovation that will set industry standards for years to come\nWork with diverse Amazon teams to reshape how we understand and serve our customers\n\nWhat Makes This Role Unique\n\nAccess to Amazon's vast technology ecosystem and data infrastructure\nFreedom to innovate with the latest technologies\nDirect impact on Amazon's core customer experience\nOpportunity to solve complex problems at unprecedented scale\n\nYou'll Be Great For This Role If You Have\n\nPassion for building intelligent systems that delight customers\nExperience with large-scale distributed systems and familiarity with ML/AI\nTrack record of turning complex technical challenges into elegant solutions\nDesire to work at the frontier of AI innovation to deliver magic to customers.\n\nWhy This Role Matters\n\nThe future of e-commerce belongs to those who can create truly personalized experiences. As a technical leader in this space, you'll be at the forefront of defining what's possible in AI-powered customer experiences. Your work will directly impact how millions of people shop, discover, and interact with Amazon's services.\n\nThe Team\n\nJoin a group of passionate engineers and leaders who are pushing the boundaries of what's possible in personalization. We offer an environment where innovation is celebrated, technical excellence is expected, and customer obsession drives everything we do.\n\nLocation\n\nSeattle, WA\n\nReady to shape the future of customer experience? Apply now to join Amazon's next big technological leap forward.\n\nKey job responsibilities\nAs a Senior Software Development Engineer, you will solve technical challenges related to large-scale data integration, real-time data access, and privacy-preserving personalization. You’ll play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team.\n\nSpecific responsibilities include:\n\n1. Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms.\n\n2. Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval.\n\n3. Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.\n\n4. Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis.\n\n5. Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.\n\n6. Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.\n\n7. Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.\n\n8. Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation.\n\nAbout the team\nImagine knowing exactly what your customers want—before they do. That's the magic behind Customer 360, Amazon's ambitious goal to revolutionize customer understanding. We're not just connecting dots; we're weaving together billions of customer interactions across Amazon's vast ecosystem to create digital experiences that feel remarkably human. From Prime Video preferences to Whole Foods shopping patterns, we're building an AI-powered brain that transforms scattered customer touchpoints into seamless, predictive experiences that delight and inspire.\n\nBASIC QUALIFICATIONS\n5+ years of non-internship professional software development experience\n5+ years of programming with at least one software programming language experience\n5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience\nExperience as a mentor, tech lead or leading an engineering team\nPREFERRED QUALIFICATIONS\n5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience\nBachelor's degree in computer science or equivalent\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, WA, Seattle - 168,100.00 - 227,400.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:37:30.292Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1221.00","title":"Computer and Information Research Scientists","slug":"computer-and-information-research-scientists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Software Development Engineer, Customer 360","description":"DESCRIPTION\nShape the Future of AI-Powered Customer Experiences at Amazon by revolutionizing how millions of customers interact with Amazon. We're looking for a technical leader to lead our next breakthrough in AI-driven personalization.\n\nThe Challenge\n\nIn an era where AI is transforming customer expectations, we're building something unprecedented: a unified personalization engine that will power experiences across all of Amazon's businesses. This isn't just another recommendation system – it's a sophisticated AI platform that will understand and adapt to customer behaviors in real-time, creating seamless, intuitive experiences that feel like magic.\n\nYour Impact\n\nArchitect and build innovative AI-driven systems that will serve millions of customers daily\nPioneer new approaches to cross-domain personalization.\nLead technical innovation that will set industry standards for years to come\nWork with diverse Amazon teams to reshape how we understand and serve our customers\n\nWhat Makes This Role Unique\n\nAccess to Amazon's vast technology ecosystem and data infrastructure\nFreedom to innovate with the latest technologies\nDirect impact on Amazon's core customer experience\nOpportunity to solve complex problems at unprecedented scale\n\nYou'll Be Great For This Role If You Have\n\nPassion for building intelligent systems that delight customers\nExperience with large-scale distributed systems and familiarity with ML/AI\nTrack record of turning complex technical challenges into elegant solutions\nDesire to work at the frontier of AI innovation to deliver magic to customers.\n\nWhy This Role Matters\n\nThe future of e-commerce belongs to those who can create truly personalized experiences. As a technical leader in this space, you'll be at the forefront of defining what's possible in AI-powered customer experiences. Your work will directly impact how millions of people shop, discover, and interact with Amazon's services.\n\nThe Team\n\nJoin a group of passionate engineers and leaders who are pushing the boundaries of what's possible in personalization. We offer an environment where innovation is celebrated, technical excellence is expected, and customer obsession drives everything we do.\n\nLocation\n\nSeattle, WA\n\nReady to shape the future of customer experience? Apply now to join Amazon's next big technological leap forward.\n\nKey job responsibilities\nAs a Senior Software Development Engineer, you will solve technical challenges related to large-scale data integration, real-time data access, and privacy-preserving personalization. You’ll play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team.\n\nSpecific responsibilities include:\n\n1. Design and develop highly scalable and reliable distributed services for real-time data access and integration across multiple Amazon platforms.\n\n2. Implement sophisticated server-side filtering and querying capabilities to ensure efficient and relevant data retrieval.\n\n3. Create standardized APIs and data models to enable seamless data sharing and utilization across diverse business units.\n\n4. Develop and optimize systems for handling both offline and online data access, including real-time event processing and batch data analysis.\n\n5. Implement robust privacy controls and compliance measures to ensure data protection and regulatory adherence.\n\n6. Collaborate with AI and machine learning teams to integrate advanced personalization capabilities into the platform.\n\n7. Work on innovative solutions for standardizing product and offering identifiers across different Amazon services.\n\n8. Contribute to the development of data feeds and reactor systems for real-time data enrichment and insight generation.\n\nAbout the team\nImagine knowing exactly what your customers want—before they do. That's the magic behind Customer 360, Amazon's ambitious goal to revolutionize customer understanding. We're not just connecting dots; we're weaving together billions of customer interactions across Amazon's vast ecosystem to create digital experiences that feel remarkably human. From Prime Video preferences to Whole Foods shopping patterns, we're building an AI-powered brain that transforms scattered customer touchpoints into seamless, predictive experiences that delight and inspire.\n\nBASIC QUALIFICATIONS\n5+ years of non-internship professional software development experience\n5+ years of programming with at least one software programming language experience\n5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience\nExperience as a mentor, tech lead or leading an engineering team\nPREFERRED QUALIFICATIONS\n5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience\nBachelor's degree in computer science or equivalent\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, WA, Seattle - 168,100.00 - 227,400.00 USD annually","datePosted":"2026-07-23T15:37:30.292Z","dateModified":"2026-07-23T15:37:30.292Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d386d3d3f86c4a831cbe0b38"},"url":"https://jobsearcher.com/jobs/d386d3d3f86c4a831cbe0b38"}}