Customer Account Specialist

ESC has an exciting opportunity for a Customer Account Specialist to support a fast-paced Sales and Customer Service team within a dynamic manufacturing environment in Waukesha, WI. This role is ideal for a customer-focused and analytical professional who thrives in a relationship-driven environment and enjoys balancing customer service, sales support, and operational coordination responsibilities.The Customer Account Specialist will serve as a key point of contact for customers and internal stakeholders, supporting order fulfillment, sales analysis, and day-to-day account management activities. This individual will help ensure customer needs are met through proactive communication, strong problem-solving skills, and cross-functional collaboration across sales, operations, and finance teams.Job Description:Customer Service & Account SupportServe as the primary point of contact for customer inquiries, requests, and order-related communicationSupport day-to-day account management activities while ensuring a high level of customer satisfactionCoordinate product flow and order fulfillment activities between warehouses, customers, and internal teamsUtilize internal systems and processes to manage customer data, orders, and communications efficientlyIdentify customer needs and communicate opportunities or concerns to the sales teamRelationship Management & Cross-Functional CollaborationBuild and maintain strong relationships with both internal and external customersCollaborate with Sales, Operations, Supply Chain, and Finance teams to support seamless order fulfillment and issue resolutionCommunicate customer updates, priorities, and concerns effectively across teamsProvide product and company information while delivering responsive, value-based customer serviceSales Support & Business AnalysisAssist with sales forecasting, reporting, and opportunity analysisSupport sales management in identifying process improvements and opportunities to enhance customer service and sales performanceCollect, analyze, and report sales-related data to support revenue goals and operational efficiencyContribute ideas and solutions that improve customer experience and internal processesFinancial & Operational CoordinationMonitor customer payments, credits, and account activity in coordination with internal finance teamsAssist with accounts receivable reconciliation and payment follow-up activitiesSupport alignment between customer goals, sales strategies, and operational executionParticipate in special projects and continuous improvement initiatives as neededMust Have Qualifications:Bachelors degree preferred; equivalent experience considered in lieu of degree2+ years of experience in customer service, account management, sales support, or related rolesExcellent verbal and written communication skillsStrong problem-solving skills and financial/business acumenAbility to multitask, prioritize, and manage time effectively in a fast-paced environmentStrong Microsoft Office skills, including Excel, Word, and PowerPointSelf-motivated with strong organizational and interpersonal skillsAbility to collaborate effectively within a team-oriented environmentNice to Have Qualifications:Experience supporting customer accounts in manufacturing, distribution, or supply chain environmentsExposure to sales forecasting, reporting, or operational analysisFamiliarity with accounts receivable or customer payment trackingExperience working cross-functionally with Sales, Operations, and Finance teamsBackground in customer relationship management or inside sales support