{"schemaVersion":"jobsearcher.job.v1","id":"d3641ee9b9e3cbd2007ff07e","url":"https://jobsearcher.com/jobs/d3641ee9b9e3cbd2007ff07e","canonicalUrl":"https://jobsearcher.com/jobs/d3641ee9b9e3cbd2007ff07e","title":"Helpdesk Coordinator","description":"As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.\nResponsibilities Include:\nSupervise the daily activities of the helpdesk team.\nAssign tasks and ensure timely resolution of user issues\nMonitor helpdesk tickets and prioritize based on urgency and impact\nMaintain accurate records of all helpdesk interactions and resolutions\nProvide first-level support and troubleshooting for hardware, software, and network issues\nEscalate unresolved issues to the appropriate IT support teams\nInstall, configure, and maintain computer hardware, software, systems, networks, printers, and scanners\nServe as the primary point of contact for users seeking technical assistance\nAssist Helpdesk Agents to deliver prompt and professional responses to user inquiries\nEnsure high levels of customer satisfaction through effective communication and follow-up\nDevelop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements\nCollaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives\nRequirements Include:\nBachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.\nMinimum 2–5 years of experience required in area of expertise\nProven work experience as a Helpdesk Coordinator or similar role.\nStrong knowledge of IT systems and applications.\nExcellent troubleshooting skills and problem-solving abilities.\nAbility to prioritize and manage multiple tasks in a fast-paced environment.\nExceptional customer service and communication skills.\nAttention to detail and ability to follow through on tasks.\nCertification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.\nExperience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.\nEqual Opportunity\nFlorida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email equalopp@fit.edu, or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.\nAmericans with Disabilities Act\nPlease notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.\nAnnual Security & Fire Safety Report\nThe federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.\nFlorida Tech’s 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.\nThe numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.\nThe report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.\nYou can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report.\nOfficial Transcripts\nOfficial transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).\n\nWe are an E-verify employer","company":"Florida Tech","rawCompany":"florida tech","city":"Melbourne","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-31T12:01:55.693Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"611310","title":"Colleges, Universities, and Professional Schools","slug":"colleges-universities-and-professional-schools"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Coordinator","description":"As a Helpdesk Coordinator, you will be responsible for providing technical support and assistance to the organization's users. You will coordinate the helpdesk team's activities, ensuring efficient operation and excellent customer service. Your role will involve handling inquiries, troubleshooting issues, and coordinating resolutions to ensure minimal downtime and maximum productivity.\nResponsibilities Include:\nSupervise the daily activities of the helpdesk team.\nAssign tasks and ensure timely resolution of user issues\nMonitor helpdesk tickets and prioritize based on urgency and impact\nMaintain accurate records of all helpdesk interactions and resolutions\nProvide first-level support and troubleshooting for hardware, software, and network issues\nEscalate unresolved issues to the appropriate IT support teams\nInstall, configure, and maintain computer hardware, software, systems, networks, printers, and scanners\nServe as the primary point of contact for users seeking technical assistance\nAssist Helpdesk Agents to deliver prompt and professional responses to user inquiries\nEnsure high levels of customer satisfaction through effective communication and follow-up\nDevelop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements\nCollaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives\nRequirements Include:\nBachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.\nMinimum 2–5 years of experience required in area of expertise\nProven work experience as a Helpdesk Coordinator or similar role.\nStrong knowledge of IT systems and applications.\nExcellent troubleshooting skills and problem-solving abilities.\nAbility to prioritize and manage multiple tasks in a fast-paced environment.\nExceptional customer service and communication skills.\nAttention to detail and ability to follow through on tasks.\nCertification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.\nExperience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.\nEqual Opportunity\nFlorida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email equalopp@fit.edu, or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.\nAmericans with Disabilities Act\nPlease notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.\nAnnual Security & Fire Safety Report\nThe federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.\nFlorida Tech’s 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.\nThe numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.\nThe report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.\nYou can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report.\nOfficial Transcripts\nOfficial transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).\n\nWe are an E-verify employer","datePosted":"2026-07-31T12:01:55.693Z","dateModified":"2026-07-31T12:01:55.693Z","hiringOrganization":{"@type":"Organization","name":"Florida Tech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d3641ee9b9e3cbd2007ff07e"},"url":"https://jobsearcher.com/jobs/d3641ee9b9e3cbd2007ff07e"}}