{"schemaVersion":"jobsearcher.job.v1","id":"d31c963da44c25a5e1ee1497","url":"https://jobsearcher.com/jobs/d31c963da44c25a5e1ee1497","canonicalUrl":"https://jobsearcher.com/jobs/d31c963da44c25a5e1ee1497","title":"Program Manager","description":"Rockstar is recruiting for an award-winning platform that helps families navigate their child's educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)Role OverviewThe Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.Responsibilities60% Implementation – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.15% Customer Support – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.15% Business Development – Support efforts to bring in new clients and expand relationships with existing clients.10% Operational – As a growing startup, everyone pitches in to do whatever it takes to build the organization.QualificationsCore Competency: Strength and experience in each of the above job responsibilities.Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.Communication: Excellent communicator, including written and oral.Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.Values: Passion for education, equity, and social impact.Eligibility: Legal ability to work in the US and willingness to work continental US hours.Nice To HavesStrong preference for candidates with one or more of the following skillsets:Experience with student enrollment and/or student recruitment.Experience managing multiple clients simultaneously.Experience collaborating with technical teams (e.g., software engineering, IT).Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).Salary Range$90,000 - $130,000 a yearNote on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).","company":"Rockstar","rawCompany":"rockstar","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-28T13:08:52.931Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9032.00","title":"Education Administrators, Kindergarten through Secondary","slug":"education-administrators-kindergarten-through-secondary"},{"code":"11-9039.00","title":"Education Administrators, All Other","slug":"education-administrators-all-other"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"},{"code":"611110","title":"Elementary and Secondary Schools","slug":"elementary-and-secondary-schools"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Rockstar is recruiting for an award-winning platform that helps families navigate their child's educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)Role OverviewThe Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.Responsibilities60% Implementation – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.15% Customer Support – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.15% Business Development – Support efforts to bring in new clients and expand relationships with existing clients.10% Operational – As a growing startup, everyone pitches in to do whatever it takes to build the organization.QualificationsCore Competency: Strength and experience in each of the above job responsibilities.Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.Communication: Excellent communicator, including written and oral.Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.Values: Passion for education, equity, and social impact.Eligibility: Legal ability to work in the US and willingness to work continental US hours.Nice To HavesStrong preference for candidates with one or more of the following skillsets:Experience with student enrollment and/or student recruitment.Experience managing multiple clients simultaneously.Experience collaborating with technical teams (e.g., software engineering, IT).Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).Salary Range$90,000 - $130,000 a yearNote on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).","datePosted":"2026-10-28T13:08:52.931Z","dateModified":"2026-10-28T13:08:52.931Z","hiringOrganization":{"@type":"Organization","name":"Rockstar","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d31c963da44c25a5e1ee1497"},"url":"https://jobsearcher.com/jobs/d31c963da44c25a5e1ee1497"}}