{"schemaVersion":"jobsearcher.job.v1","id":"d2f4e03df4766bb846717339","url":"https://jobsearcher.com/jobs/d2f4e03df4766bb846717339","canonicalUrl":"https://jobsearcher.com/jobs/d2f4e03df4766bb846717339","title":"Customer Experience Manager","description":"We're hiring on behalf of a rapidly growing startup that is redefining security for the AI era. This organization enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context, and is trusted by security teams worldwide. Now powered by Google, they offer an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments.The Role• Drive customer adoption and revenue growth by connecting the organization's value to top customer initiatives.• Act as a trusted advisor to strategic customers, guiding them through their multi-year cloud journey with a focus on robust cloud security practices.• Collaborate with core account groups (Sales, Support, Success), product/engineering teams, and customer teams to deliver transformational outcomes.• Interface and influence key stakeholders at all levels, ensuring effective communication and collaboration, with an emphasis on security best practices.• Build and grow strong relationships across customer organizations, from technicians to CISO level.• Evangelize the organization's value and influence customers to adopt the right secure solutions at the right time.What You'll Need• 6+ years of experience in a Customer Success Manager (CSM), Account Executive (AE), or other customer-facing strategic role.• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all organizational levels.• Proven track record of working with large enterprise customers, ideally with cloud-based technology.• Experience managing strategic customers with an entrepreneurial mindset to problem-solve complex engagements.• Deep understanding of Security SaaS offerings and pricing models.• Ability to quickly learn and articulate the organization's offerings and pricing.What's On Offer• Competitive annual salary ($110,000 - $151,000 USD) plus bonus and equity.• Comprehensive benefits package.• The opportunity to work with Fortune 100 clients and shape the future of cloud security.• A dynamic and fast-paced startup environment with significant growth potential.Apply via Haystack today!","company":"Haystack","rawCompany":"haystack","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-20T07:04:01.082Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1212.00","title":"Information Security Analysts","slug":"information-security-analysts"},{"code":"15-1299.05","title":"Information Security Engineers","slug":"information-security-engineers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Manager","description":"We're hiring on behalf of a rapidly growing startup that is redefining security for the AI era. 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Now powered by Google, they offer an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments.The Role• Drive customer adoption and revenue growth by connecting the organization's value to top customer initiatives.• Act as a trusted advisor to strategic customers, guiding them through their multi-year cloud journey with a focus on robust cloud security practices.• Collaborate with core account groups (Sales, Support, Success), product/engineering teams, and customer teams to deliver transformational outcomes.• Interface and influence key stakeholders at all levels, ensuring effective communication and collaboration, with an emphasis on security best practices.• Build and grow strong relationships across customer organizations, from technicians to CISO level.• Evangelize the organization's value and influence customers to adopt the right secure solutions at the right time.What You'll Need• 6+ years of experience in a Customer Success Manager (CSM), Account Executive (AE), or other customer-facing strategic role.• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all organizational levels.• Proven track record of working with large enterprise customers, ideally with cloud-based technology.• Experience managing strategic customers with an entrepreneurial mindset to problem-solve complex engagements.• Deep understanding of Security SaaS offerings and pricing models.• Ability to quickly learn and articulate the organization's offerings and pricing.What's On Offer• Competitive annual salary ($110,000 - $151,000 USD) plus bonus and equity.• Comprehensive benefits package.• The opportunity to work with Fortune 100 clients and shape the future of cloud security.• A dynamic and fast-paced startup environment with significant growth potential.Apply via Haystack today!","datePosted":"2026-09-20T07:04:01.082Z","dateModified":"2026-09-20T07:04:01.082Z","hiringOrganization":{"@type":"Organization","name":"Haystack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d2f4e03df4766bb846717339"},"url":"https://jobsearcher.com/jobs/d2f4e03df4766bb846717339"}}