{"schemaVersion":"jobsearcher.job.v1","id":"d2d352fe02cc7fecb47ba2d5","url":"https://jobsearcher.com/jobs/d2d352fe02cc7fecb47ba2d5","canonicalUrl":"https://jobsearcher.com/jobs/d2d352fe02cc7fecb47ba2d5","title":"CUSTOMER SERVICE REPRESENTATIVE I","description":"ABOUT AC INFINITY:\nAC Infinity is a leading designer and manufacturer of innovative environmental control, ventilation, and grow systems for residential, commercial, and industrial applications. Known for quality, reliability, and customer-focused solutions, our products serve a wide range of industries, including HVAC, horticulture, and consumer electronics. Learn more at ACInfinity.com.\nPRIMARY DUTIES:\n· Serve as the first point of contact for customer inquiries.\n· Develop a thorough understanding of AC Infinity’s products (training will be provided).\n· Manage and support customer accounts.\n· Assist customers via telephone, online chat, and email.\n· Address both general and complex questions related to products.\n· Guide customers through product setup and usage.\n· Troubleshoot technical issues with products.\n· Process orders and returns using various software programs.\n· Proactively communicate with customers to resolve product or service issues.\n· Deliver a friendly, effective, and high-quality customer experience.\n· Ensure a consistently high level of customer satisfaction.\n· Perform additional related duties as assigned.\nREQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:\n· Strong communication skills.\n· High reliability with respect to attendance and punctuality. Consistent tardiness will not be tolerated.\n· Exceptional attention to detail and conscientiousness.\n· Ability to read, write, and clearly relay written and verbal instructions.\n· Regular, punctual attendance for all scheduled shifts is required.\n· 1–2 years of customer service experience (preferred).\n· E-commerce experience (preferred).\n· Typing speed of at least 40 words per minute.\n· Proficiency in Microsoft Word and Excel.\n· Excellent written, verbal, and interpersonal skills.\n· Ability to handle high volumes of calls, chats, and emails.\n· Strong organizational and prioritization skills.\n· Technical experience or background with electronics, DIY projects, or HVAC (a plus).\n· Experience with a Customer Service Management (CSM) system (a plus).\nEDUCATION AND EXPERIENCE REQUIREMENTS:\n· High school diploma or equivalent required.\n· Associate degree or higher preferred.\n· 1–2 years of customer service experience.\n· Basic math skills.\nAVAILABLE COMPANY BENEFITS:\n401(K) Program with company match.\nHealthcare insurance for full-time employees (Medical, Dental, Vision).\nLife Insurance for full-time employees.\nPaid Time Off\nFitness Reimbursement Program\nEmployee Discount Program\nSpot Awards Program\nCompany Lunch (two times a month)\nCompany Breakfast/Beverage (two times a month)\nJOB TYPE:\nFull-Time\nPAY TYPE:\n$20.00 - $23.00 per hour\nEXPECTED HOURS:\n40 Per Week\nSCHEDULE:\nMonday to Friday 9:00 AM – 5:30 PM\nOccasional weekends as needed.\nOvertime available as needed.\nLOCATION:\nThis position will be in the City of Industry, CA 91789.\nCandidates interested in employment with AC Infinity must relocate before starting work if moving from a different area. This is required.\nThis position is an in-person position. It is not a remote position.\nNOTICE FROM THE COMPANY\nAC Infinity is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.\nJob Type: Full-time\nPay: From $20.00 per hour\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nShift:\nDay shift\nWork Location: In person","company":"Ac Infinity","rawCompany":"ac infinity","city":"Irvine","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:13:10.092Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"423730","title":"Warm Air Heating and Air-Conditioning Equipment and Supplies Merchant Wholesalers","slug":"warm-air-heating-and-air-conditioning-equipment-and-supplies-merchant-wholesalers"},{"code":"333415","title":"Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing","slug":"air-conditioning-and-warm-air-heating-equipment-and-commercial-and-industrial-refrigeration-equipment-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CUSTOMER SERVICE REPRESENTATIVE I","description":"ABOUT AC INFINITY:\nAC Infinity is a leading designer and manufacturer of innovative environmental control, ventilation, and grow systems for residential, commercial, and industrial applications. Known for quality, reliability, and customer-focused solutions, our products serve a wide range of industries, including HVAC, horticulture, and consumer electronics. Learn more at ACInfinity.com.\nPRIMARY DUTIES:\n· Serve as the first point of contact for customer inquiries.\n· Develop a thorough understanding of AC Infinity’s products (training will be provided).\n· Manage and support customer accounts.\n· Assist customers via telephone, online chat, and email.\n· Address both general and complex questions related to products.\n· Guide customers through product setup and usage.\n· Troubleshoot technical issues with products.\n· Process orders and returns using various software programs.\n· Proactively communicate with customers to resolve product or service issues.\n· Deliver a friendly, effective, and high-quality customer experience.\n· Ensure a consistently high level of customer satisfaction.\n· Perform additional related duties as assigned.\nREQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:\n· Strong communication skills.\n· High reliability with respect to attendance and punctuality. Consistent tardiness will not be tolerated.\n· Exceptional attention to detail and conscientiousness.\n· Ability to read, write, and clearly relay written and verbal instructions.\n· Regular, punctual attendance for all scheduled shifts is required.\n· 1–2 years of customer service experience (preferred).\n· E-commerce experience (preferred).\n· Typing speed of at least 40 words per minute.\n· Proficiency in Microsoft Word and Excel.\n· Excellent written, verbal, and interpersonal skills.\n· Ability to handle high volumes of calls, chats, and emails.\n· Strong organizational and prioritization skills.\n· Technical experience or background with electronics, DIY projects, or HVAC (a plus).\n· Experience with a Customer Service Management (CSM) system (a plus).\nEDUCATION AND EXPERIENCE REQUIREMENTS:\n· High school diploma or equivalent required.\n· Associate degree or higher preferred.\n· 1–2 years of customer service experience.\n· Basic math skills.\nAVAILABLE COMPANY BENEFITS:\n401(K) Program with company match.\nHealthcare insurance for full-time employees (Medical, Dental, Vision).\nLife Insurance for full-time employees.\nPaid Time Off\nFitness Reimbursement Program\nEmployee Discount Program\nSpot Awards Program\nCompany Lunch (two times a month)\nCompany Breakfast/Beverage (two times a month)\nJOB TYPE:\nFull-Time\nPAY TYPE:\n$20.00 - $23.00 per hour\nEXPECTED HOURS:\n40 Per Week\nSCHEDULE:\nMonday to Friday 9:00 AM – 5:30 PM\nOccasional weekends as needed.\nOvertime available as needed.\nLOCATION:\nThis position will be in the City of Industry, CA 91789.\nCandidates interested in employment with AC Infinity must relocate before starting work if moving from a different area. This is required.\nThis position is an in-person position. It is not a remote position.\nNOTICE FROM THE COMPANY\nAC Infinity is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.\nJob Type: Full-time\nPay: From $20.00 per hour\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nShift:\nDay shift\nWork Location: In person","datePosted":"2026-07-21T12:13:10.092Z","dateModified":"2026-07-21T12:13:10.092Z","hiringOrganization":{"@type":"Organization","name":"Ac Infinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d2d352fe02cc7fecb47ba2d5"},"url":"https://jobsearcher.com/jobs/d2d352fe02cc7fecb47ba2d5"}}