{"schemaVersion":"jobsearcher.job.v1","id":"d2ba3e2d5dba28c7ccaa01b4","url":"https://jobsearcher.com/jobs/d2ba3e2d5dba28c7ccaa01b4","canonicalUrl":"https://jobsearcher.com/jobs/d2ba3e2d5dba28c7ccaa01b4","title":"Assistant Platform Administrator","description":"Organization Description: SHIFT was founded in 2018 and has evolved into an accrediting body focused on thestandardization of Technology First best practices in long-term support services programming. It provides fundamental and specialized educational opportunities focused on enabling technologies and their integration to support community living for people with disabilities. As a part of its programming, SHIFT connects learners and experts so they can share experiences and solutions while being updated on emerging trends in technology. As a result, organizations are transforming their culture to one that embraces enabling technology as a safe and effective natural support for independence.Our curricula and courses were designed by highly qualified professionals with expertise in education, enablingtechnology, intellectual and developmental disabilities, and organizational development & sustainability.The platform includes live webinars, professional connection, experiential learning, and resource channels.Our mission: To act as a catalyst for the Technology First movement in the long-term supports communitythrough resources that inspire possibility and transformation.Job Description: The Assistant Platform Administrator is primarily responsible for the testing and maintenance of SHIFT’s Learning Management System, enrolling and providing technical support to learners as they navigatethrough and engage in content, and supporting content from design to completion on the LMS. This position may supervise contracted subject matter experts, and reports to the Learning Platform Manager.Job Responsibilities:Support the learner experience to ensure a positive and high-quality educational experienceCoordinate the onboarding process of new and renewing learners and organizations, including verifyingenrollees, once the service agreement/contract has been signedComplete enrollment for organizations/groups/individuals, including power usersSupport orientation of new learners as neededSet-up learner progress reports as new organizations/groups are enrolledSupport the creation, development and continuous improvement of coursework and related tools (learningplans, knowledge checks, videos, surveys) as assignedSupport timely evaluation, scoring and feedback for Travel Training submissions as well as other credentialand certification assignments as requestedRespond to tech support requests with a prompt, solutions-based approachPerform database management to ensure accurate records; edit and unenroll learners as neededPerform learner assignments check and review as assignedTest and review LMS content as needed, and edit learner tools/forms/materials as requestedCreate SCORM files and integrate them into the LMS as directed; deliver SCORM to customers as contractsrequireComplete setup of and oversee registration for virtual training opportunities on Docebo.Ensure functionality of systems used for live education events and provide support as needed/requested (ensure learner links/reminders for instructor-led training sessions are created and shared)Trim & finalize videos of recorded education events, managing storage, security and access for all contentConsistently complete reporting on education-related data and metrics, such as enrollments andcompletionsAssist with website structure and maintenance as neededSupport or lead education-related initiatives as assignedQualifications and Skills:Proficient in computer skills, particularly in Microsoft Word, Excel, Google Suite. Experience withmonday.com, Adobe, Rise/Articulate a plus.Experience with SaaS LMS a plus, ideally with Docebo.Professional experiences in education, education technology, disabilities and/or related fieldsDetail-oriented and self-motivatedComfortable with multitaskingSolutions-oriented with challenges and barriersAbility to critical think through problems and conduct root cause analysisEffective writer and communicatorMotivated to learn new skills via professional development opportunities and self-paced learningComfortable asking for help or using a resource team for problem-solving tech support issuesProven commitment to prioritizing the value of customer care when providing tech supportEffective project management skillsOther duties as assigned (and within reason)","company":"Tech First Shift","rawCompany":"tech first shift","city":"Arden","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T16:13:27.030Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Platform Administrator","description":"Organization Description: SHIFT was founded in 2018 and has evolved into an accrediting body focused on thestandardization of Technology First best practices in long-term support services programming. It provides fundamental and specialized educational opportunities focused on enabling technologies and their integration to support community living for people with disabilities. As a part of its programming, SHIFT connects learners and experts so they can share experiences and solutions while being updated on emerging trends in technology. As a result, organizations are transforming their culture to one that embraces enabling technology as a safe and effective natural support for independence.Our curricula and courses were designed by highly qualified professionals with expertise in education, enablingtechnology, intellectual and developmental disabilities, and organizational development & sustainability.The platform includes live webinars, professional connection, experiential learning, and resource channels.Our mission: To act as a catalyst for the Technology First movement in the long-term supports communitythrough resources that inspire possibility and transformation.Job Description: The Assistant Platform Administrator is primarily responsible for the testing and maintenance of SHIFT’s Learning Management System, enrolling and providing technical support to learners as they navigatethrough and engage in content, and supporting content from design to completion on the LMS. This position may supervise contracted subject matter experts, and reports to the Learning Platform Manager.Job Responsibilities:Support the learner experience to ensure a positive and high-quality educational experienceCoordinate the onboarding process of new and renewing learners and organizations, including verifyingenrollees, once the service agreement/contract has been signedComplete enrollment for organizations/groups/individuals, including power usersSupport orientation of new learners as neededSet-up learner progress reports as new organizations/groups are enrolledSupport the creation, development and continuous improvement of coursework and related tools (learningplans, knowledge checks, videos, surveys) as assignedSupport timely evaluation, scoring and feedback for Travel Training submissions as well as other credentialand certification assignments as requestedRespond to tech support requests with a prompt, solutions-based approachPerform database management to ensure accurate records; edit and unenroll learners as neededPerform learner assignments check and review as assignedTest and review LMS content as needed, and edit learner tools/forms/materials as requestedCreate SCORM files and integrate them into the LMS as directed; deliver SCORM to customers as contractsrequireComplete setup of and oversee registration for virtual training opportunities on Docebo.Ensure functionality of systems used for live education events and provide support as needed/requested (ensure learner links/reminders for instructor-led training sessions are created and shared)Trim & finalize videos of recorded education events, managing storage, security and access for all contentConsistently complete reporting on education-related data and metrics, such as enrollments andcompletionsAssist with website structure and maintenance as neededSupport or lead education-related initiatives as assignedQualifications and Skills:Proficient in computer skills, particularly in Microsoft Word, Excel, Google Suite. Experience withmonday.com, Adobe, Rise/Articulate a plus.Experience with SaaS LMS a plus, ideally with Docebo.Professional experiences in education, education technology, disabilities and/or related fieldsDetail-oriented and self-motivatedComfortable with multitaskingSolutions-oriented with challenges and barriersAbility to critical think through problems and conduct root cause analysisEffective writer and communicatorMotivated to learn new skills via professional development opportunities and self-paced learningComfortable asking for help or using a resource team for problem-solving tech support issuesProven commitment to prioritizing the value of customer care when providing tech supportEffective project management skillsOther duties as assigned (and within reason)","datePosted":"2026-04-12T16:13:27.030Z","dateModified":"2026-04-12T16:13:27.030Z","hiringOrganization":{"@type":"Organization","name":"Tech First Shift","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arden","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d2ba3e2d5dba28c7ccaa01b4"},"url":"https://jobsearcher.com/jobs/d2ba3e2d5dba28c7ccaa01b4"}}