{"schemaVersion":"jobsearcher.job.v1","id":"d28a3ec109d243714c824e6d","url":"https://jobsearcher.com/jobs/d28a3ec109d243714c824e6d","canonicalUrl":"https://jobsearcher.com/jobs/d28a3ec109d243714c824e6d","title":"Technical Program Manager - Future Forward","description":"Company Description\nIt started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\nJob Description\nPrimary Function of Position\nWe're seeking a dynamic Technical Program Manager who combines technical expertise in AI/LLM technologies with exceptional customer relationship skills. This role is critical to our mission of delivering cutting-edge agentic AI solutions that truly meet our customers' needs. You'll be the bridge between our technical capabilities and our customers' success, ensuring smooth implementation, adoption, and optimization of our AI systems.\nSuccess in this role will be measured by customer satisfaction, adoption rates, and the ability to translate customer feedback into actionable product improvements. The ideal candidate will possess a consultative approach, technical depth, and strong communication skills.\nEssential Job Duties\nKey Responsibilities\nCustomer Onboarding & Implementation\nGuide customers through multi-step data integration processes, ensuring their data is properly formatted and ingested into our agentic AI systems\nCollaborate with customers to understand their specific use cases and configure our solutions accordingly\nDevelop and maintain technical documentation and onboarding playbooks\nTesting & Quality Assurance\nDesign and execute comprehensive test plans for customer-specific implementations\nBuild and maintain automated testing frameworks to validate AI system responses\nCreate and run evaluation protocols to ensure AI outputs align with customer expectations\nIdentify edge cases and work with engineering to improve system performance\nCustomer Success & Relationship Management\nServe as the primary technical point of contact for assigned accounts\nProactively engage with customers to drive adoption and identify expansion opportunities\nConduct regular check-ins and business reviews to ensure customer satisfaction\nTransform customer feedback into actionable product insights\nTechnical Evangelism\nDemonstrate our agentic AI solutions to prospects and existing customers\nEducate customers on best practices for working with LLMs and agentic systems\nCreate technical content (demos, tutorials, case studies) to showcase product capabilities\nSupport sales teams with technical expertise during the sales process\nQualifications\nRequired Qualifications\nTechnical Skills\n3+ years of experience in a technical customer-facing role (solutions engineering, technical account management, or similar)\nProgramming skills in Python or similar languages for writing test scripts and automations\nHands-on experience with LLMs, prompt engineering, and AI evaluation methodologies\nUnderstanding of agentic AI concepts (tool use, multi-step reasoning, autonomous workflows)\nCustomer Skills\nExceptional communication skills with the ability to explain complex technical concepts to diverse audiences\nNatural relationship builder who enjoys frequent customer interaction\nProven track record of managing multiple customer accounts simultaneously\nExperience presenting technical demos and leading customer workshops\nConsultative approach to problem-solving\nPreferred Qualifications\nExperience with specific LLM platforms (OpenAI, Anthropic, etc.)\nBackground in machine learning, data science, or AI engineering\nExperience with evaluation frameworks for AI systems\nPrior experience in early-stage or high-growth technology companies\nTechnical writing or documentation experience\nEducation\nBachelor’s degree in Computer Science, Software Engineering, AI/ML, or related field\nAdvanced degree preferred but not required with relevant experience\nWhat Makes You Successful in This Role\nYou're energized by customer interactions and thrive in client-facing situations\nYou have a growth mindset and stay current with rapidly evolving AI technologies\nYou're detail-oriented when it comes to testing but can zoom out to see the big picture\nYou're comfortable with ambiguity and can help shape processes in a growing company\nYou balance technical depth with business acumen\nWhat We Offer\nOpportunity to work at the forefront of agentic AI technology\nDirect impact on product development through customer insights\nCollaborative environment with cross-functional exposure\nCompetitive compensation and equity package\nProfessional development opportunities in AI/ML\nAdditional Information\nDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nPreference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.\nDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nPreference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.","company":"Intuitive Intuitive Surgical","rawCompany":"intuitive intuitive surgical","city":"Sunnyvale","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:11:48.556Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Program Manager - Future Forward","description":"Company Description\nIt started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.\nWe’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.\nThe problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.\nIf you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.\nJob Description\nPrimary Function of Position\nWe're seeking a dynamic Technical Program Manager who combines technical expertise in AI/LLM technologies with exceptional customer relationship skills. This role is critical to our mission of delivering cutting-edge agentic AI solutions that truly meet our customers' needs. You'll be the bridge between our technical capabilities and our customers' success, ensuring smooth implementation, adoption, and optimization of our AI systems.\nSuccess in this role will be measured by customer satisfaction, adoption rates, and the ability to translate customer feedback into actionable product improvements. The ideal candidate will possess a consultative approach, technical depth, and strong communication skills.\nEssential Job Duties\nKey Responsibilities\nCustomer Onboarding & Implementation\nGuide customers through multi-step data integration processes, ensuring their data is properly formatted and ingested into our agentic AI systems\nCollaborate with customers to understand their specific use cases and configure our solutions accordingly\nDevelop and maintain technical documentation and onboarding playbooks\nTesting & Quality Assurance\nDesign and execute comprehensive test plans for customer-specific implementations\nBuild and maintain automated testing frameworks to validate AI system responses\nCreate and run evaluation protocols to ensure AI outputs align with customer expectations\nIdentify edge cases and work with engineering to improve system performance\nCustomer Success & Relationship Management\nServe as the primary technical point of contact for assigned accounts\nProactively engage with customers to drive adoption and identify expansion opportunities\nConduct regular check-ins and business reviews to ensure customer satisfaction\nTransform customer feedback into actionable product insights\nTechnical Evangelism\nDemonstrate our agentic AI solutions to prospects and existing customers\nEducate customers on best practices for working with LLMs and agentic systems\nCreate technical content (demos, tutorials, case studies) to showcase product capabilities\nSupport sales teams with technical expertise during the sales process\nQualifications\nRequired Qualifications\nTechnical Skills\n3+ years of experience in a technical customer-facing role (solutions engineering, technical account management, or similar)\nProgramming skills in Python or similar languages for writing test scripts and automations\nHands-on experience with LLMs, prompt engineering, and AI evaluation methodologies\nUnderstanding of agentic AI concepts (tool use, multi-step reasoning, autonomous workflows)\nCustomer Skills\nExceptional communication skills with the ability to explain complex technical concepts to diverse audiences\nNatural relationship builder who enjoys frequent customer interaction\nProven track record of managing multiple customer accounts simultaneously\nExperience presenting technical demos and leading customer workshops\nConsultative approach to problem-solving\nPreferred Qualifications\nExperience with specific LLM platforms (OpenAI, Anthropic, etc.)\nBackground in machine learning, data science, or AI engineering\nExperience with evaluation frameworks for AI systems\nPrior experience in early-stage or high-growth technology companies\nTechnical writing or documentation experience\nEducation\nBachelor’s degree in Computer Science, Software Engineering, AI/ML, or related field\nAdvanced degree preferred but not required with relevant experience\nWhat Makes You Successful in This Role\nYou're energized by customer interactions and thrive in client-facing situations\nYou have a growth mindset and stay current with rapidly evolving AI technologies\nYou're detail-oriented when it comes to testing but can zoom out to see the big picture\nYou're comfortable with ambiguity and can help shape processes in a growing company\nYou balance technical depth with business acumen\nWhat We Offer\nOpportunity to work at the forefront of agentic AI technology\nDirect impact on product development through customer insights\nCollaborative environment with cross-functional exposure\nCompetitive compensation and equity package\nProfessional development opportunities in AI/ML\nAdditional Information\nDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nPreference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.\nDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.\nIntuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.\nMandatory Notices\nU.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.\nCertain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).\nFor any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.\nWe will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.\nPreference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.\nWe provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.","datePosted":"2026-04-14T11:11:48.556Z","dateModified":"2026-04-14T11:11:48.556Z","hiringOrganization":{"@type":"Organization","name":"Intuitive Intuitive Surgical","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sunnyvale","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d28a3ec109d243714c824e6d"},"url":"https://jobsearcher.com/jobs/d28a3ec109d243714c824e6d"}}