Technical Business Analyst - South Bank, QLD

Technical Business Analyst - South Bank, QLDApply now Refer a friend Job no: 530803CBBrand: Product and TechnologyWork type: Full timeLocation: QueenslandCategories: Digital and TechnologyAt Flight Centre Travel Group (FCTG), the Technical Business Analyst plays a pivotal role at the intersection of business, technology, and automation, partnering with stakeholders across Global Business Services, Leisure, Corporate, and Supply.This specialised role focuses on eliciting and translating complex business requirements into clear, actionable Agile user stories, enabling developers to efficiently design and deliver solutions without rework. Working across platforms like ServiceNow and broader automation technologies (RPA, AI, hyperautomation), you ensure solutions are both technically sound and aligned to business needs.You will collaborate closely with the Service Product Lead and Manager to manage the end-to-end intake and delivery process, from requirements and planning through to testing and final sign-off, ensuring transparency and strong stakeholder engagement throughout.By simplifying complexity and bridging business and technical teams, you drive efficient delivery of high-quality, fit-for-purpose solutions that meet customer needs first time. In a fast-paced, evolving environment, this role is key to shaping scalable, intelligent solutions and contributing to a team with a strong reputation across the business.Day in the life:Facilitate business requirements gathering, workshops, and user story mappingSupport design and development of system enhancements, automation, and innovation initiativesContribute to automation initiatives including RPA, AI, ServiceNow, and hyperautomation solutionsAnalyse business requirements, management systems, process performance, and technical solutionsConduct gap analysis and provide clear, actionable recommendations to stakeholdersDefine detailed requirements that promote scalability, smart practices, and intuitive user experiencesDocument requirements by studying business functions, gathering user input, and evaluating system outputsPartner closely with consultants, developers, architects, and change management teams to develop, test, and implement platform features and new product developmentsIdentify and document key business and system processes, business rules, functional and non‐functional requirementsYou'll be perfect for the role if you have:3-5 years' experience as a Technical Business AnalystStrong experience working in technical, platform‐based environmentsAdvanced expertise across ServiceNow PlatformRPA experience with UiPath, MS Power Platform and Copilot StudioExperience with AI including Claude and AI capabilities within ServiceNow and UiPathExtensive experience within a Product Delivery environmentStrong understanding of project management and Agile methodologyBroad experience in Service Delivery ManagementStrong analytical, documentation, and stakeholder engagement skillsExcellent written and verbal communicationWhat you'll Enjoy:️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment: Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from withinCorporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health: Support and Employee Assistance Program for staff and familySocial: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave#LI-KC1#LI#onsiteApplications close: