{"schemaVersion":"jobsearcher.job.v1","id":"d27ed5aa4580e47581ef5e8e","url":"https://jobsearcher.com/jobs/d27ed5aa4580e47581ef5e8e","canonicalUrl":"https://jobsearcher.com/jobs/d27ed5aa4580e47581ef5e8e","title":"Guest Service Representative","description":"Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family!\r\nResponsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality.\r\nGeneral Accountability\r\nProvide the highest quality of service to the customer at all times\r\nPromptly and effectively handle guest complaints and requests\r\nCheck guests in and out efficiently and in a friendly manner\r\nPost guest charges and compute guest bills collect payment and make change for hotel guests\r\nFollow all cash handling procedures as required\r\nHandle guest mail and messages per established procedures\r\nDevelop a thorough knowledge of room locations room rates amenities and selling strategies\r\nTake reservations on property\r\nBlock rooms and handle special requests\r\nMonitor room availability\r\nHandle safe deposit boxes used by guests per established procedures\r\nKeep lobby and desk area clean and presentable\r\nHave a thorough knowledge of emergency and security procedures\r\nOffer and properly handle requests for wake-up calls\r\nEnsure all rooms are check in property and a valid and working form of payment is collected\r\nCommunicate with incoming staff and management by logging pertinent information in the pass on log\r\nKeep maintenance informed of all maintenance needs\r\nMust wear proper uniform at all times in accordance with Standards\r\nParticipate in any sales lead generator (will vary by property)\r\nSpecific Essential Tasks/Duties\r\nMust be able to complete all required training in timely manner as required by the brand\r\nParticipate in daily and weekly team meetings\r\nBe familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals\r\nProcess guest arrivals and departures including all necessary payments.\r\nHandle & coordinate room assignments and pre-arrivals.\r\nHandle guests concerns.\r\nOffer referral for services and handle requests for information.\r\nHandle and store guest luggage.\r\nAssist with the check-in and check-out of groups and tours\r\nAnswer switchboard with standards of proper telephone etiquette\r\nCommunicate with housekeeping on any issues guest request early arrivals late departures\r\nPerform all duties as indicated in the shift checklist report\r\nMaintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture.\r\nMust be able to work varying shifts and time schedules as needed (days nights weekends and holidays).\r\nBehaviors\r\nPreferred\r\nDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well\r\nTeam Player: Works well as a member of a group\r\nEnthusiastic: Shows intense and eager enjoyment and interest\r\nMotivations\r\nPreferred\r\nAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization\r\nGoal Completion: Inspired to perform well by the completion of tasks\r\nGrowth Opportunities: Inspired to perform well by the chance to take on more responsibility\r\nSelf-Starter: Inspired to perform without outside help\r\nGeneral Notes\r\nThis job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.\r\nManagement reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.\r\nIf requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.\r\nThe Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.\r\nHoliday Inn Express is a hotel chain within the InterContinental Hotels Group family of brands. Standard amenities lean toward the convenient and practical which cater to business travelers and short-term stays.\r\nHoliday Inn Express and Suites is operated by Scarlet & Gray Hospitality. Scarlet & Gray Hospitality was born to meet and exceed our customers' expectations through exceptional hospitality management services and quality hotel development. Our slogan says it all: Hospitality...\"we get it.\" We are in this business to achieve 100% customer satisfaction. We do that by listening to our customers and clients.\r\nJ-18808-Ljbffr","company":"Workstream","rawCompany":"workstream","city":"Centerville","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:29:32.139Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Guest Service Representative","description":"Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family!\r\nResponsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality.\r\nGeneral Accountability\r\nProvide the highest quality of service to the customer at all times\r\nPromptly and effectively handle guest complaints and requests\r\nCheck guests in and out efficiently and in a friendly manner\r\nPost guest charges and compute guest bills collect payment and make change for hotel guests\r\nFollow all cash handling procedures as required\r\nHandle guest mail and messages per established procedures\r\nDevelop a thorough knowledge of room locations room rates amenities and selling strategies\r\nTake reservations on property\r\nBlock rooms and handle special requests\r\nMonitor room availability\r\nHandle safe deposit boxes used by guests per established procedures\r\nKeep lobby and desk area clean and presentable\r\nHave a thorough knowledge of emergency and security procedures\r\nOffer and properly handle requests for wake-up calls\r\nEnsure all rooms are check in property and a valid and working form of payment is collected\r\nCommunicate with incoming staff and management by logging pertinent information in the pass on log\r\nKeep maintenance informed of all maintenance needs\r\nMust wear proper uniform at all times in accordance with Standards\r\nParticipate in any sales lead generator (will vary by property)\r\nSpecific Essential Tasks/Duties\r\nMust be able to complete all required training in timely manner as required by the brand\r\nParticipate in daily and weekly team meetings\r\nBe familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals\r\nProcess guest arrivals and departures including all necessary payments.\r\nHandle & coordinate room assignments and pre-arrivals.\r\nHandle guests concerns.\r\nOffer referral for services and handle requests for information.\r\nHandle and store guest luggage.\r\nAssist with the check-in and check-out of groups and tours\r\nAnswer switchboard with standards of proper telephone etiquette\r\nCommunicate with housekeeping on any issues guest request early arrivals late departures\r\nPerform all duties as indicated in the shift checklist report\r\nMaintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture.\r\nMust be able to work varying shifts and time schedules as needed (days nights weekends and holidays).\r\nBehaviors\r\nPreferred\r\nDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well\r\nTeam Player: Works well as a member of a group\r\nEnthusiastic: Shows intense and eager enjoyment and interest\r\nMotivations\r\nPreferred\r\nAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization\r\nGoal Completion: Inspired to perform well by the completion of tasks\r\nGrowth Opportunities: Inspired to perform well by the chance to take on more responsibility\r\nSelf-Starter: Inspired to perform without outside help\r\nGeneral Notes\r\nThis job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor.\r\nManagement reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.\r\nIf requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.\r\nThe Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.\r\nHoliday Inn Express is a hotel chain within the InterContinental Hotels Group family of brands. Standard amenities lean toward the convenient and practical which cater to business travelers and short-term stays.\r\nHoliday Inn Express and Suites is operated by Scarlet & Gray Hospitality. Scarlet & Gray Hospitality was born to meet and exceed our customers' expectations through exceptional hospitality management services and quality hotel development. Our slogan says it all: Hospitality...\"we get it.\" We are in this business to achieve 100% customer satisfaction. We do that by listening to our customers and clients.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:29:32.139Z","dateModified":"2026-07-16T01:29:32.139Z","hiringOrganization":{"@type":"Organization","name":"Workstream","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Centerville","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d27ed5aa4580e47581ef5e8e"},"url":"https://jobsearcher.com/jobs/d27ed5aa4580e47581ef5e8e"}}