{"schemaVersion":"jobsearcher.job.v1","id":"d269f0f23211efb5a4d77bfc","url":"https://jobsearcher.com/jobs/d269f0f23211efb5a4d77bfc","canonicalUrl":"https://jobsearcher.com/jobs/d269f0f23211efb5a4d77bfc","title":"Customer Experience Operations Analyst","description":"Qualifications:\nGainsight administration experience required.\nExperience with any design or visualization SW.\nPast work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.\nStrong organization skills.\nOperationally minded.\nCapable of analyzing and deciphering data.\nAbility to solve problems quickly and take a “common sense” approach to challenges.\nCapability to perform comfortably within an ambiguous and quickly changing environment.\nSelf-driven, business minded, and goal orientated.\nCertain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.\nThe well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:\nHealth and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program\nFinancial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement\nPaid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring\nAdditional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program\nNote: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.\nWe strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!\nIf you require accessibility accommodation(s) or adjustment during any stage of the hiring\nprocess, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.\nIf you have any questions or concerns about this posting, please email taposting@wwt.com\nWorld Wide Technology is an Equal Opportunity Employer.\n#LI-MM1\nRequirements:\nWhy WWT?\nWorld Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.\nFounded in 1990, WWT brings together strategy, deep technical expertise and world-class\npartnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.\nWith more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.\nWant to work with highly motivated individuals on high-performance teams? Join WWT today!\nWhat is the Customer Experience Team and why join?\nWWT's Customer Experience (CX) - Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors.\nCX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience - Software Lifecycle an area of great opportunity for potential candidates.\nWhat will you be doing?\nAs the Customer Experience Operations Analyst, your key areas of focus will be:\nGainsight administration\nCustomer digital journey mapping\nAs the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight.\nResponsibilities:\nGainsight Admin\nConfigure and maintain Gainsight platform to optimize customer lifecycle management.\no Journey Orchestrator\no Data Designer\no Rule Management/Creation\no Reporting Accuracy\no Dashboard\no Develop periodic surveys and measure success\nCollaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements.\nUtilize Gainsight data to derive insights and contribute to the development of customer success strategies.\no Proactively look for tangible ways to improve our client's and team's experience with our tools or platforms\nGainsight How to guides and Best Practices\nDigital Driver\nPlatform Management-Internal & External\nPlatform Template Design\nAutomated insight to drive data integrity and follow up action\nDigital Journey Via Gainsight\no Digital Touchpoint\no Surveys\nCommunication\nWeekly update communication\nGainsight change Management\nIdentify ways to promote CX and our successes to internal stakeholders","company":"Worldwidetechnology","rawCompany":"worldwidetechnology","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-11T16:08:55.121Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Operations Analyst","description":"Qualifications:\nGainsight administration experience required.\nExperience with any design or visualization SW.\nPast work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.\nStrong organization skills.\nOperationally minded.\nCapable of analyzing and deciphering data.\nAbility to solve problems quickly and take a “common sense” approach to challenges.\nCapability to perform comfortably within an ambiguous and quickly changing environment.\nSelf-driven, business minded, and goal orientated.\nCertain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.\nThe well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:\nHealth and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program\nFinancial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement\nPaid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring\nAdditional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program\nNote: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.\nWe strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!\nIf you require accessibility accommodation(s) or adjustment during any stage of the hiring\nprocess, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.\nIf you have any questions or concerns about this posting, please email taposting@wwt.com\nWorld Wide Technology is an Equal Opportunity Employer.\n#LI-MM1\nRequirements:\nWhy WWT?\nWorld Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.\nFounded in 1990, WWT brings together strategy, deep technical expertise and world-class\npartnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.\nWith more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.\nWant to work with highly motivated individuals on high-performance teams? Join WWT today!\nWhat is the Customer Experience Team and why join?\nWWT's Customer Experience (CX) - Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors.\nCX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience - Software Lifecycle an area of great opportunity for potential candidates.\nWhat will you be doing?\nAs the Customer Experience Operations Analyst, your key areas of focus will be:\nGainsight administration\nCustomer digital journey mapping\nAs the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight.\nResponsibilities:\nGainsight Admin\nConfigure and maintain Gainsight platform to optimize customer lifecycle management.\no Journey Orchestrator\no Data Designer\no Rule Management/Creation\no Reporting Accuracy\no Dashboard\no Develop periodic surveys and measure success\nCollaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements.\nUtilize Gainsight data to derive insights and contribute to the development of customer success strategies.\no Proactively look for tangible ways to improve our client's and team's experience with our tools or platforms\nGainsight How to guides and Best Practices\nDigital Driver\nPlatform Management-Internal & External\nPlatform Template Design\nAutomated insight to drive data integrity and follow up action\nDigital Journey Via Gainsight\no Digital Touchpoint\no Surveys\nCommunication\nWeekly update communication\nGainsight change Management\nIdentify ways to promote CX and our successes to internal stakeholders","datePosted":"2026-08-11T16:08:55.121Z","dateModified":"2026-08-11T16:08:55.121Z","hiringOrganization":{"@type":"Organization","name":"Worldwidetechnology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d269f0f23211efb5a4d77bfc"},"url":"https://jobsearcher.com/jobs/d269f0f23211efb5a4d77bfc"}}