{"schemaVersion":"jobsearcher.job.v1","id":"d262b7248ac45dc6bbd2d01a","url":"https://jobsearcher.com/jobs/d262b7248ac45dc6bbd2d01a","canonicalUrl":"https://jobsearcher.com/jobs/d262b7248ac45dc6bbd2d01a","title":"Security Operations Manager","description":"Join PGS USA – Protecting What Matters Since 1996\n\nAre you ready to take your career to the next level with a trusted leader in the security industry? Since 1996, PGS USA has been dedicated to providing exceptional security solutions across America. We're on a mission to find the best security professionals to join our growing team.\n\nWhen we started PGS USA, we did so with the knowledge that we had the experience and the expertise to provide the best service in the industry. Set out to create an environment founded upon the principles of protection, customer service, and reputation. dedication and commitment were always the driving force of our growth and with nearly 30 years behind us PGS USA has emerged as one of the premier security companies in South Florida and across the United States.\n\nThe demand for better security personnel will always be the foundation for change. As a result, expenses continue to rise, and cost is more relevant today than it has ever been. While most security companies compromise by hiring inexperienced personnel, PGS USA has taken the opposite approach, working smarter and looking only for the best and the brightest. We look for other ways to reduce costs by limiting turnover, creating more opportunities from within, and integrating technology. We realize that compromising our personnel will compromise our reputation. It is our desire to lead! We believe that hospitality combined with the latest technology implemented using a cost-effective approach is the future of our industry. Our strength is experienced employees, strong leaders, and successful integration.\n\nIf you’re passionate about safety, skilled in customer service, and eager to make a difference, we want to hear from you! Apply today and become a part of a company that values loyalty, integrity, professionalism, and excellence. Together, we protect what matters most.\n\nYour Career Starts Here!\n\nKey Responsibilities:\n\nOversee and manage all security operations across multiple contracts and locations\nEnsure compliance with company policies, client requirements, and applicable local, state, and federal regulations\nSupervise, train, mentor, and support site supervisors, managers, and security personnel to ensure consistent performance standards\nConduct regular site visits, audits, and performance evaluations to maintain quality assurance and operational effectiveness\nDevelop, implement, and maintain staffing schedules to ensure proper coverage and operational efficiency\nManage scheduling and payroll entry with accuracy and compliance\nConduct weekly face-to-face meetings with clients to ensure service expectations are being met and maintain strong client relationships\nMaintain ongoing communication with clients and remain accessible via phone and email to address requests, concerns, and operational needs in a timely manner\nInvestigate incidents and ensure proper documentation, reporting, and follow-up actions are completed\nAssist with field operations, including client relations and special assignments as needed\nCollaborate with recruitment teams to assess staffing needs, support hiring efforts, and develop recruitment strategies\nSupport onboarding and training of new officers and supervisors in alignment with company standards\nParticipate in weekly operations meetings to review performance metrics, including overtime and labor costs, and identify areas for improvement\nCoordinate and support new client site start-ups to ensure smooth operational transitions\nDevelop succession plans for assigned sites and provide ongoing mentoring to supervisors and managers\nIdentify and implement process improvements and best practices to enhance operational efficiency and service delivery\nMaintain professionalism and composure in high-pressure situations while working effectively in a team-oriented environment\nComply with all state regulations, including maintaining current unarmed security licensure in Washington .\n\nPhysical Requirements:\n\nAbility to sit, stand, and walk for extended periods.\nFrequent travel between client sites.\nAbility to lift and carry objects weighing up to 25 pounds.\nMust be capable of functioning independently and remaining calm in high-pressure or intense situations.\n\nQualifications:\n\nHigh school diploma or equivalent.\nValid driver’s license and reliable transportation\nValid District of Columbia Special Police Officer (SPO) license/commission\nMinimum 3–5 years of security operations management experience\nPrior experience in contract security services, security, law enforcement, military, or a related field is preferred.\nStrong interpersonal, leadership, team management, and communication skills.\nAbility to work effectively in high-stress environments while demonstrating professionalism and sound judgment.\nMust pass a background check and drug screening.\nAvailability for on-call and after-hours support\nKnowledge of security operations, risk management, and compliance\nProficiency in Microsoft Office and scheduling/reporting systems\nExperienced and proficient in using Win Team, ADP, and other security operations and workforce management systems.\nAbility to travel to multiple sites and manage multiple sites and priorities\nMaintain a current and valid District of Columbia Special Police Officer (SPO) license/commission for unarmed duties:\n\nComplete and maintain all required District of Columbia SPO training and continuing training requirements.\n\nMeet applicable criminal-history, fingerprinting, drug-screening, physical-fitness, psychological-fitness, and suitability requirements\n\nRemain appropriately affiliated or designated with an authorized District of Columbia security agency as required.\n\nComply with all applicable District of Columbia requirements governing the duties and responsibilities of an Unarmed Special Police Officer.\n\nMaintain all licenses, commissions, certifications, and qualifications required by the District of Columbia, PGS USA, and the client throughout employment. Report any changes to licensing or credential status that may affect eligibility to perform assigned duties.\n\nWork Environment:\n\nPost will be a combination of office and field work in Washington DC, VA, MD, requiring frequent travel between client sites.\n\nWhy Join PGS USA?\n\nCompetitive compensation and benefits.\nPaid Time Off\nSupportive team environment with opportunities for growth and career advancement.\nA commitment to training and professional development.\n\nApplication Process:\n\nTo apply, please submit your resume, a copy of your valid Washington security licenses (Unarmed Special Police Officer in the District of Columbia) .\n\nEqual Opportunity Employer:\n\nPGS USA is an equal opportunity employer. We welcome candidates from diverse backgrounds and experiences to apply.","company":"Platinumgroupsecurity","rawCompany":"platinumgroupsecurity","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-10-06T18:17:14.473Z","occupations":[{"code":"33-1091.00","title":"First-Line Supervisors of Security Workers","slug":"first-line-supervisors-of-security-workers"},{"code":"11-3013.01","title":"Security Managers","slug":"security-managers"},{"code":"33-1099.00","title":"First-Line Supervisors of Protective Service Workers, All Other","slug":"first-line-supervisors-of-protective-service-workers-all-other"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561612","title":"Security Guards and Patrol Services","slug":"security-guards-and-patrol-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Security Operations Manager","description":"Join PGS USA – Protecting What Matters Since 1996\n\nAre you ready to take your career to the next level with a trusted leader in the security industry? Since 1996, PGS USA has been dedicated to providing exceptional security solutions across America. We're on a mission to find the best security professionals to join our growing team.\n\nWhen we started PGS USA, we did so with the knowledge that we had the experience and the expertise to provide the best service in the industry. Set out to create an environment founded upon the principles of protection, customer service, and reputation. dedication and commitment were always the driving force of our growth and with nearly 30 years behind us PGS USA has emerged as one of the premier security companies in South Florida and across the United States.\n\nThe demand for better security personnel will always be the foundation for change. As a result, expenses continue to rise, and cost is more relevant today than it has ever been. While most security companies compromise by hiring inexperienced personnel, PGS USA has taken the opposite approach, working smarter and looking only for the best and the brightest. We look for other ways to reduce costs by limiting turnover, creating more opportunities from within, and integrating technology. We realize that compromising our personnel will compromise our reputation. It is our desire to lead! We believe that hospitality combined with the latest technology implemented using a cost-effective approach is the future of our industry. Our strength is experienced employees, strong leaders, and successful integration.\n\nIf you’re passionate about safety, skilled in customer service, and eager to make a difference, we want to hear from you! Apply today and become a part of a company that values loyalty, integrity, professionalism, and excellence. Together, we protect what matters most.\n\nYour Career Starts Here!\n\nKey Responsibilities:\n\nOversee and manage all security operations across multiple contracts and locations\nEnsure compliance with company policies, client requirements, and applicable local, state, and federal regulations\nSupervise, train, mentor, and support site supervisors, managers, and security personnel to ensure consistent performance standards\nConduct regular site visits, audits, and performance evaluations to maintain quality assurance and operational effectiveness\nDevelop, implement, and maintain staffing schedules to ensure proper coverage and operational efficiency\nManage scheduling and payroll entry with accuracy and compliance\nConduct weekly face-to-face meetings with clients to ensure service expectations are being met and maintain strong client relationships\nMaintain ongoing communication with clients and remain accessible via phone and email to address requests, concerns, and operational needs in a timely manner\nInvestigate incidents and ensure proper documentation, reporting, and follow-up actions are completed\nAssist with field operations, including client relations and special assignments as needed\nCollaborate with recruitment teams to assess staffing needs, support hiring efforts, and develop recruitment strategies\nSupport onboarding and training of new officers and supervisors in alignment with company standards\nParticipate in weekly operations meetings to review performance metrics, including overtime and labor costs, and identify areas for improvement\nCoordinate and support new client site start-ups to ensure smooth operational transitions\nDevelop succession plans for assigned sites and provide ongoing mentoring to supervisors and managers\nIdentify and implement process improvements and best practices to enhance operational efficiency and service delivery\nMaintain professionalism and composure in high-pressure situations while working effectively in a team-oriented environment\nComply with all state regulations, including maintaining current unarmed security licensure in Washington .\n\nPhysical Requirements:\n\nAbility to sit, stand, and walk for extended periods.\nFrequent travel between client sites.\nAbility to lift and carry objects weighing up to 25 pounds.\nMust be capable of functioning independently and remaining calm in high-pressure or intense situations.\n\nQualifications:\n\nHigh school diploma or equivalent.\nValid driver’s license and reliable transportation\nValid District of Columbia Special Police Officer (SPO) license/commission\nMinimum 3–5 years of security operations management experience\nPrior experience in contract security services, security, law enforcement, military, or a related field is preferred.\nStrong interpersonal, leadership, team management, and communication skills.\nAbility to work effectively in high-stress environments while demonstrating professionalism and sound judgment.\nMust pass a background check and drug screening.\nAvailability for on-call and after-hours support\nKnowledge of security operations, risk management, and compliance\nProficiency in Microsoft Office and scheduling/reporting systems\nExperienced and proficient in using Win Team, ADP, and other security operations and workforce management systems.\nAbility to travel to multiple sites and manage multiple sites and priorities\nMaintain a current and valid District of Columbia Special Police Officer (SPO) license/commission for unarmed duties:\n\nComplete and maintain all required District of Columbia SPO training and continuing training requirements.\n\nMeet applicable criminal-history, fingerprinting, drug-screening, physical-fitness, psychological-fitness, and suitability requirements\n\nRemain appropriately affiliated or designated with an authorized District of Columbia security agency as required.\n\nComply with all applicable District of Columbia requirements governing the duties and responsibilities of an Unarmed Special Police Officer.\n\nMaintain all licenses, commissions, certifications, and qualifications required by the District of Columbia, PGS USA, and the client throughout employment. Report any changes to licensing or credential status that may affect eligibility to perform assigned duties.\n\nWork Environment:\n\nPost will be a combination of office and field work in Washington DC, VA, MD, requiring frequent travel between client sites.\n\nWhy Join PGS USA?\n\nCompetitive compensation and benefits.\nPaid Time Off\nSupportive team environment with opportunities for growth and career advancement.\nA commitment to training and professional development.\n\nApplication Process:\n\nTo apply, please submit your resume, a copy of your valid Washington security licenses (Unarmed Special Police Officer in the District of Columbia) .\n\nEqual Opportunity Employer:\n\nPGS USA is an equal opportunity employer. We welcome candidates from diverse backgrounds and experiences to apply.","datePosted":"2026-10-06T18:17:14.473Z","dateModified":"2026-10-06T18:17:14.473Z","hiringOrganization":{"@type":"Organization","name":"Platinumgroupsecurity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d262b7248ac45dc6bbd2d01a"},"url":"https://jobsearcher.com/jobs/d262b7248ac45dc6bbd2d01a"}}