eServices Consultant

eServices Consultant Location: Alexandria, VA Company: Spectra Credit Union Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career. Position Overview Spectra Credit Union is seeking an eServices Consultant to support members who apply for loans and new accounts through our digital channels. In this role, you will process and underwrite applications, evaluate credit and documentation, and guide members through each step of the lending or account‑opening process. If you enjoy problem‑solving, providing exceptional service, and working in a fast‑paced digital environment, this role offers a strong opportunity to grow your career. What qualities are we looking for in an eServices Consultant? Service- and quality-focused Strong critical thinker and problem solver Detail-oriented with excellent organizational skills Clear and confident communicator (written and verbal) Self-motivated and able to work independently Strong ability to build trust and influence others Adaptable and able to manage multiple priorities Tech-savvy and comfortable navigating lending systems and documentation The position’s essential duties include: Processing, underwriting, and recommending consumer loan applications within assigned lending authority Achieving individual and team loan production goals by processing digital applications and conducting outbound loan‑solicitation calls Reviewing credit reports, collecting documentation, ensuring accuracy, and maintaining compliance with lending guidelines and applicable laws Delivering exceptional service to prospective, new, and existing members using phone, email, and digital communication channels Communicating effectively with applicants, setting expectations, and providing timely follow‑ups Originating and processing online membership and account applications, including fraud mitigation and verification checks Maintaining accurate records and documentation for all loan and new‑account decisions Ensuring compliance with BSA, USA PATRIOT Act, OFAC, SAFE Act, and all internal lending/membership policies Qualifications 2–5 years of similar or related experience (consumer lending, digital banking, contact center, or financial services preferred) High school diploma or GED required Strong analytical and decision‑making abilities Excellent written and verbal communication skills Ability to handle sensitive and confidential information Proficiency with computer applications including Word, Excel, and lending/CRM systems Ability to build rapport, motivate, and influence members with professionalism and diplomacy Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast‑paced environment