{"schemaVersion":"jobsearcher.job.v1","id":"d22ed1700a77c4467976c2ff","url":"https://jobsearcher.com/jobs/d22ed1700a77c4467976c2ff","canonicalUrl":"https://jobsearcher.com/jobs/d22ed1700a77c4467976c2ff","title":"Technical Support Analyst","description":"We are looking for a Technical Support Analyst. This position will be a full-time and onsite contract opportunity.\nCandidates must be a commutable distance to Hershey, PA.\nWhat You’ll Do\nIT systems:\nProvide on-site monitoring and support for IT infrastructure\nWork with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects\nFacilitate communications to plant staff about IT projects\nHelp facilitate Windows desktop/laptop installation and maintenance\nOT systems:\nSupport automation/controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting\nEnd User Support:\nRespond to plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MES systems, EMS systems, barcode systems, and timeclocks\nFacilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk\nDisaster Recovery:\nEnsure data backup program(s) are properly administrated per Company policy Function as the “Plant Owner” of local computer rooms and data closets to help ensure security, fire protection, and utility supplies are well maintained\nGeneral:\nProvide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS systems\nRepresent the needs of the plant and act as liaison between the plant and Corporate IS functions\nSupport Corporate IS projects involving computers and networking systems at the plant level\nProvide IS support services to user departments in identifying, evaluating, implementing and maintaining computer-based solutions to business problems\nOngoing responsibilities include hardware and software support for Windows PC’s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system\nWhat You'll Need\nRequired\nMinimum 3-5 years of experience with computer end user support\nProficient understanding of PCs and printers\nProficient understanding of Windows operating systems (PC and server)\nUnderstanding of virtual environments (virtual machines, VLANs, thin clients, etc.)\nUnderstanding of network communications\nUnderstanding of network security and firewall configurations\nSome knowledge of program languages and database concepts\nProficiency of the English language\nWork safely and follow all established plant policies and procedures\nPossess good time management\nPossess good math skills\nFollow directions and pay attention to details\nAbility to work independently and in group environment\nPossess good communication skills both written and verbal\nDemonstrated ability to handle multiple priorities\nUnderstanding of when to address issues and when to hand support off to next level for resolution\nPreferred\nAssociates Degree or relevant certification\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\nWe power the possible™\nCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nLearn how CAI powers the possible at www.cai.io\nReasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.\nThis email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team.  All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration  https://www.cai.io/careers/career-portal/\nEEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\nJob Types: Full-time, Contract\nPay: $28.00 - $30.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k) matching\nSchedule:\n8 hour shift\nExperience:\nComputer End User Support: 3 years (Preferred)\nAbility to Commute:\nHershey, PA 17033 (Required)\nWork Location: In person","company":"CAI","rawCompany":"cai","city":"Hershey","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-08-10T13:36:33.515Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"We are looking for a Technical Support Analyst. This position will be a full-time and onsite contract opportunity.\nCandidates must be a commutable distance to Hershey, PA.\nWhat You’ll Do\nIT systems:\nProvide on-site monitoring and support for IT infrastructure\nWork with corporate IT and plant staff to help implement corporate-driven hardware, software, and network projects\nFacilitate communications to plant staff about IT projects\nHelp facilitate Windows desktop/laptop installation and maintenance\nOT systems:\nSupport automation/controls software and licenses required on technician PCs, support plant OT infrastructure including virtual machines, networking, thin clients, system backups, imaging, and hardware troubleshooting\nEnd User Support:\nRespond to plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MES systems, EMS systems, barcode systems, and timeclocks\nFacilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk\nDisaster Recovery:\nEnsure data backup program(s) are properly administrated per Company policy Function as the “Plant Owner” of local computer rooms and data closets to help ensure security, fire protection, and utility supplies are well maintained\nGeneral:\nProvide IS technical support at the plant level, acting as client support and first responder to issues relating to plant IS systems\nRepresent the needs of the plant and act as liaison between the plant and Corporate IS functions\nSupport Corporate IS projects involving computers and networking systems at the plant level\nProvide IS support services to user departments in identifying, evaluating, implementing and maintaining computer-based solutions to business problems\nOngoing responsibilities include hardware and software support for Windows PC’s, printers, virtual environments, network infrastructure, time clocks, bar code systems, phone system, and paging system\nWhat You'll Need\nRequired\nMinimum 3-5 years of experience with computer end user support\nProficient understanding of PCs and printers\nProficient understanding of Windows operating systems (PC and server)\nUnderstanding of virtual environments (virtual machines, VLANs, thin clients, etc.)\nUnderstanding of network communications\nUnderstanding of network security and firewall configurations\nSome knowledge of program languages and database concepts\nProficiency of the English language\nWork safely and follow all established plant policies and procedures\nPossess good time management\nPossess good math skills\nFollow directions and pay attention to details\nAbility to work independently and in group environment\nPossess good communication skills both written and verbal\nDemonstrated ability to handle multiple priorities\nUnderstanding of when to address issues and when to hand support off to next level for resolution\nPreferred\nAssociates Degree or relevant certification\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\nWe power the possible™\nCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nLearn how CAI powers the possible at www.cai.io\nReasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.\nThis email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team.  All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration  https://www.cai.io/careers/career-portal/\nEEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\nJob Types: Full-time, Contract\nPay: $28.00 - $30.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k) matching\nSchedule:\n8 hour shift\nExperience:\nComputer End User Support: 3 years (Preferred)\nAbility to Commute:\nHershey, PA 17033 (Required)\nWork Location: In person","datePosted":"2026-08-10T13:36:33.515Z","dateModified":"2026-08-10T13:36:33.515Z","hiringOrganization":{"@type":"Organization","name":"CAI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hershey","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d22ed1700a77c4467976c2ff"},"url":"https://jobsearcher.com/jobs/d22ed1700a77c4467976c2ff"}}