Customer Service Specialist - Manufacturing

Job Description This opportunity is a direct hire with our client, not through an agency or contract positionOur client is an established and growing Manufacturer or automotive components. They are located near the greater Fort Lauderdale FL area and seeking to add to their team a Customer Service Specialist with an aptitude for mechanical / technical customer support.PURPOSEProvides outstanding service experience and ensures customers' expectations are consistently met and exceeded.DELIVERABLES & RESPONSIBILITIES1. Provides outstanding customer experienceGoes above & beyond to build customer relationship with new & returning customersResponsible for inbound/outbound calls and written customer correspondenceProvides technical support, and demonstrates solid knowledge and understanding of company productsMaintains professional demeanor and customer focus at all times when representing the company2. Timely and accurately processes product, service orders, and RMA's· Completes order transactions and forwards orders to be filled3. Provides effective admin support· Assist with maintaining and organizing customer order and invoice files· Assists with maintaining a cleaned and organized CS Dept4. Performs other duties as assignedQUALIFICATIONS (Education, Experience & Skills)Associates Degree and 2+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and/or experienceBilingual proficiency in English/Spanish highly desired (ability to write, speak fluently, and translate)Superior interpersonal and communications skills (oral & written)Electromechanical aptitude (highly desired)Customer service oriented , able to work in a fast paced environment while dealing with stressful situationsComputer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)Intermediate to Advanced Data Entry skills, with attention to detail & accuracy· Highly motivated and results oriented individual able to work independently and as a teamDemonstrated efficient Time Management and Organization skillsDemonstrated Analytical and Problem Solving/Resolution skillsIntermediate Math and Reading Comprehension skillsThis is an excellent opportunity for someone with the related experience who is looking for a stable, long term opportunity with growth potential in an excellent environment which fosters positivity, and prides itself on providing high quality products and customer care.#hiringnow #customerservice #troubleshooting #problemsolving #technicalcustomer #customerfocusedCompany Description Premier Placements has been providing recruiting services for over 20 years. We are the recognized leader for our recruiting specialty and expertise in the Manufacturing Industry. Company Description Premier Placements has been providing recruiting services for over 20 years. We are the recognized leader for our recruiting specialty and expertise in the Manufacturing Industry.