Key Supervisor - Manchester

Key Supervisor - ManchesterManchester, CT 06042OverviewSalary Range $17.50 - $18.00 Position Type Full-Time/Part-TimeDescriptionJob Summary: Responsible for providing customers with prompt and courteous service and assistance, replenishing, and stocking merchandise, and keeping the sales floor clean, neat, and fully organized. Key supervisors are responsible for properly opening and closing the store and overseeing retail staff in the absence of the store manager.Responsibilities:Greet customers and provide exceptional customer service experienceAnswer questions, suggest promotional items and provide product informationProcess payments by totaling purchases; processing checks, cash and store or other credit cards.Process customer refunds courteously and professionally.Process merchandise shipmentsAssist with store upkeepProperly opening and closing the store for business, including:Cash register reconciliationFiling appropriate daily/nightly paperworkDisarming/Arming alarms as appropriateSecuring cash and checksOverseeing retail staff in the absence of the store managerEnsure proper customer service standards on the sales floor and guiding the retail employeesBasic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipmentsProvide employee oversight and support a safe and proper work environment.Perform other duties as assignedQualificationsRequirements: Must have English equestrian experience Basic understanding of sales principles and customer service practices Solid communication and interpersonal skills Ability to read, write and effectively communicate with customers, peers, and management Telephone etiquette Ability to multi-task, while being attentive to customers Ability to work as part of a team and take initiative independent of direct supervision This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays High school diploma or equivalent, or in pursuit of a diploma Team Player Problem Solving