Remote ROC Analyst II: Real-Time Call Center Optimizer

Carlsbad Tech is seeking a Resource Optimization Center (ROC) Analyst II to join their virtual team. This role is crucial for monitoring call flow and managing resources to ensure optimal customer service. Candidates should have a High School Diploma with a preferred Bachelor's degree and experience in workforce management. The salary for this position ranges from $41,600 to $76,000, with additional benefits such as healthcare, retirement plans, and paid time off. #J-18808-Ljbffr