{"schemaVersion":"jobsearcher.job.v1","id":"d18f8a024c65637ea39f28de","url":"https://jobsearcher.com/jobs/d18f8a024c65637ea39f28de","canonicalUrl":"https://jobsearcher.com/jobs/d18f8a024c65637ea39f28de","title":"Customer Integration Solution Specialist","description":"The Customer Integration Solution Specialist is a technically skilled, customer-focused member of the Customer Success\norganization responsible for owning the end-to-end experience of Marco's Client Integrations API in the Print business unit.\nThis role serves as the primary point of contact for clients implementing API-based workflows — from initial onboarding\nthrough ongoing support and integration expansion. The Specialist bridges the gap between Marco's technical platform and\nthe client's operational needs, delivering a Gold Standard Experience through structured onboarding, proactive engagement,\nand expert technical guidance.\nESSENTIAL FUNCTIONS:\n\nOwn end-to-end client API solutioning & onboarding, including CTO approval coordination, end user agreement execution, and invitation-based environment setup for Test and Production access.\nGuide clients through REST API integration with Marco's Insights Cloud Portal, including print service call creation, supply order automation, equipment list retrieval, and shipment tracking.\nTroubleshoot and resolve client-reported API errors (400/500 status codes), field validation failures, and special character handling issues with timely and documented resolution.\nServe as the primary technical liaison between Sales/Customer Success and Marco's IS/engineering team, escalating unresolved technical issues and advocating for client-impacting platform improvements.\nConduct proactive API integration health reviews to assess adoption, identify underutilized capabilities, and drive expansion from print service calls to supply order workflows.\nDevelop and maintain client-facing onboarding documentation, technical guides, and internal knowledge base resources to support scalable, consistent integration delivery.\nServe as the escalation point within the CS tier structure for API-related issues that exceed the capability of Tier 1 Representatives and Tier 2 Coordinators.\nCollaborate cross-functionally with Sales, IS, and Operations to identify integration opportunities within existing accounts and support pre-sales technical discussions as needed.\nMonitor integration adoption metrics and client sentiment to identify at-risk accounts, surface trends to CS leadership, and contribute to retention strategy.\nUphold business ethics by supporting Marco's vision, mission and values.\nExemplify the Gold Standard Experience through every interaction.\nAttend required company and departmental meetings.\nAct in accordance with Marco policies and procedures as set forth in the Employee Handbook.\nPerform other related duties as assigned.\n\nQUALIFICATIONS:\n\nAssociate degree or higher in Information Technology, Business, or a related field; or equivalent combination of education and experience.\n2+ years of experience in Customer Success, technical account management, or IT support in a client-facing role.\nDemonstrated experience with REST APIs, including working knowledge of API authentication, request/response structures, HTTP status codes, and troubleshooting methodologies.\nFamiliarity with enterprise ticketing systems such as ServiceNow is strongly preferred.\nExperience in the managed print, technology, or SaaS industry is a plus.\n\nREQUIRED SKILLS:\n\nStrong technical aptitude with the ability to understand, explain, and troubleshoot REST API integrations in client facing contexts.\nExcellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.\nDemonstrated ability to manage multiple client engagements simultaneously with strong organizational skills and attention to detail.\nSelf-starter with the ability to plan, prioritize, and execute with limited supervision in a dynamic, growth-oriented environment.\nCollaborative mindset with proven ability to work cross-functionally across CS, IS, Sales, and Operations teams.\nStrong customer empathy and a commitment to delivering a Gold Standard client experience at every touchpoint.\nAbility to identify upsell and expansion opportunities within existing accounts and communicate them effectively to CS leadership.\nProficient with business collaboration tools including Microsoft Office Suite, CRM platforms, and API testing tools (e.g., Postman).\nNatural aptitude for outcome-based reasoning and root cause analysis.\n\nPAY RANGE: $28.00-$43.40 hourly\n\nThe pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.\n\nCompensation: $28.00-$43.40 hourly","company":"Marco Technologies","rawCompany":"marco technologies","city":"St Cloud","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-19T15:28:56.890Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Integration Solution Specialist","description":"The Customer Integration Solution Specialist is a technically skilled, customer-focused member of the Customer Success\norganization responsible for owning the end-to-end experience of Marco's Client Integrations API in the Print business unit.\nThis role serves as the primary point of contact for clients implementing API-based workflows — from initial onboarding\nthrough ongoing support and integration expansion. The Specialist bridges the gap between Marco's technical platform and\nthe client's operational needs, delivering a Gold Standard Experience through structured onboarding, proactive engagement,\nand expert technical guidance.\nESSENTIAL FUNCTIONS:\n\nOwn end-to-end client API solutioning & onboarding, including CTO approval coordination, end user agreement execution, and invitation-based environment setup for Test and Production access.\nGuide clients through REST API integration with Marco's Insights Cloud Portal, including print service call creation, supply order automation, equipment list retrieval, and shipment tracking.\nTroubleshoot and resolve client-reported API errors (400/500 status codes), field validation failures, and special character handling issues with timely and documented resolution.\nServe as the primary technical liaison between Sales/Customer Success and Marco's IS/engineering team, escalating unresolved technical issues and advocating for client-impacting platform improvements.\nConduct proactive API integration health reviews to assess adoption, identify underutilized capabilities, and drive expansion from print service calls to supply order workflows.\nDevelop and maintain client-facing onboarding documentation, technical guides, and internal knowledge base resources to support scalable, consistent integration delivery.\nServe as the escalation point within the CS tier structure for API-related issues that exceed the capability of Tier 1 Representatives and Tier 2 Coordinators.\nCollaborate cross-functionally with Sales, IS, and Operations to identify integration opportunities within existing accounts and support pre-sales technical discussions as needed.\nMonitor integration adoption metrics and client sentiment to identify at-risk accounts, surface trends to CS leadership, and contribute to retention strategy.\nUphold business ethics by supporting Marco's vision, mission and values.\nExemplify the Gold Standard Experience through every interaction.\nAttend required company and departmental meetings.\nAct in accordance with Marco policies and procedures as set forth in the Employee Handbook.\nPerform other related duties as assigned.\n\nQUALIFICATIONS:\n\nAssociate degree or higher in Information Technology, Business, or a related field; or equivalent combination of education and experience.\n2+ years of experience in Customer Success, technical account management, or IT support in a client-facing role.\nDemonstrated experience with REST APIs, including working knowledge of API authentication, request/response structures, HTTP status codes, and troubleshooting methodologies.\nFamiliarity with enterprise ticketing systems such as ServiceNow is strongly preferred.\nExperience in the managed print, technology, or SaaS industry is a plus.\n\nREQUIRED SKILLS:\n\nStrong technical aptitude with the ability to understand, explain, and troubleshoot REST API integrations in client facing contexts.\nExcellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.\nDemonstrated ability to manage multiple client engagements simultaneously with strong organizational skills and attention to detail.\nSelf-starter with the ability to plan, prioritize, and execute with limited supervision in a dynamic, growth-oriented environment.\nCollaborative mindset with proven ability to work cross-functionally across CS, IS, Sales, and Operations teams.\nStrong customer empathy and a commitment to delivering a Gold Standard client experience at every touchpoint.\nAbility to identify upsell and expansion opportunities within existing accounts and communicate them effectively to CS leadership.\nProficient with business collaboration tools including Microsoft Office Suite, CRM platforms, and API testing tools (e.g., Postman).\nNatural aptitude for outcome-based reasoning and root cause analysis.\n\nPAY RANGE: $28.00-$43.40 hourly\n\nThe pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.\n\nCompensation: $28.00-$43.40 hourly","datePosted":"2026-08-19T15:28:56.890Z","dateModified":"2026-08-19T15:28:56.890Z","hiringOrganization":{"@type":"Organization","name":"Marco Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Cloud","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d18f8a024c65637ea39f28de"},"url":"https://jobsearcher.com/jobs/d18f8a024c65637ea39f28de"}}