{"schemaVersion":"jobsearcher.job.v1","id":"d18c898dc17da0eb105f8ac0","url":"https://jobsearcher.com/jobs/d18c898dc17da0eb105f8ac0","canonicalUrl":"https://jobsearcher.com/jobs/d18c898dc17da0eb105f8ac0","title":"Software Support Representative Tier I","description":"Qualifications\r\n\r\nMust be available between the hours of 7AM - 7PM CST Monday through Friday.\r\n\r\nEmployees will be assigned an 8 hour shift between these hours. Shifts are assigned according to highest call times.\r\n\r\n\r\nStrong focus on customer service and team work.\r\n\r\nMinimum of one year customer service experience.\r\nAbility to thrive in a high call volume environment.\r\nAbility to manage multiple tasks at the same time in a fast-paced environment.\r\nStrong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.\r\nAbility to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.\r\nAbility to independently perform research using resources such as the internet and procedure manuals.\r\nWorking knowledge of Microsoft Office Suite (Word and Outlook).\r\n\r\nADDITIONAL SKILLS DESIRED (but not required)\r\n\r\nKnowledge of medical terminology/medical office workflow.\r\nKnowledge of medical billing or insurance.\r\nWorking knowledge of Electronic Healthcare Records (EHR) systems.\r\nExperience providing technical hands-on support in a professional hardware or software environment.\r\n\r\nLanguage Skills\r\nEmployees are required to speak, read and write English\r\nPhysical Demands / Work Environment\r\nAll employees must be able to lift 50lbs","company":"Emds","rawCompany":"emds","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-30T04:57:04.290Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Representative Tier I","description":"Qualifications\r\n\r\nMust be available between the hours of 7AM - 7PM CST Monday through Friday.\r\n\r\nEmployees will be assigned an 8 hour shift between these hours. Shifts are assigned according to highest call times.\r\n\r\n\r\nStrong focus on customer service and team work.\r\n\r\nMinimum of one year customer service experience.\r\nAbility to thrive in a high call volume environment.\r\nAbility to manage multiple tasks at the same time in a fast-paced environment.\r\nStrong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.\r\nAbility to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.\r\nAbility to independently perform research using resources such as the internet and procedure manuals.\r\nWorking knowledge of Microsoft Office Suite (Word and Outlook).\r\n\r\nADDITIONAL SKILLS DESIRED (but not required)\r\n\r\nKnowledge of medical terminology/medical office workflow.\r\nKnowledge of medical billing or insurance.\r\nWorking knowledge of Electronic Healthcare Records (EHR) systems.\r\nExperience providing technical hands-on support in a professional hardware or software environment.\r\n\r\nLanguage Skills\r\nEmployees are required to speak, read and write English\r\nPhysical Demands / Work Environment\r\nAll employees must be able to lift 50lbs","datePosted":"2026-04-30T04:57:04.290Z","dateModified":"2026-04-30T04:57:04.290Z","hiringOrganization":{"@type":"Organization","name":"Emds","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d18c898dc17da0eb105f8ac0"},"url":"https://jobsearcher.com/jobs/d18c898dc17da0eb105f8ac0"}}