Customer Service Representative

12600 W Silver Spring Dr, Butler, WI 53007NOW HIRINGCustomer Service RepresentativeFull-Time • Butler, WI$19+ per hour, depending on experienceAbout UsWelcome to 21st Century Tile, an independently owned tile wholesaler proudly serving the state of Wisconsin. As a fast-growing company, we are committed to delivering top-notch service and hospitality to our valued customers. Our extensive network of global suppliers enables us to offer a comprehensive selection of porcelain tile, ceramic tile, natural stone, glass tile, and more. At 21st Century Tile, we take pride in providing our customers with the highest quality products and exceptional service. Join us on our journey as we continue to redefine the tile industry.Position OverviewThe Customer Service Representative serves as the primary point of contact for our customers. You will play a key role in delivering a positive experience from first contact through the completion of each interaction. This role requires strong communication skills, the ability to juggle multiple tasks simultaneously, and a forward thinker. Key Responsibilities•        Greet and assist walk-in customers in a friendly and professional manner•        Answer incoming phone calls and address customer questions or direct inquiries appropriately•        Order Entry•        Order Updating•        Receiving Purchase Orders•        Problem solving•        Respond to customer emails in a timely and professional manner•        Manage multiple customer interactions simultaneously in a fast-paced retail environment•        Maintain accurate records of customer inquiries, orders, and follow-ups•        Collaborate with sales and warehouse staff to ensure accurate and timely order fulfillment•        Maintain a clean, organized, and welcoming front-of-house environment What We’re Looking For•        Strong interpersonal and communication skills — you genuinely enjoy working with people•        A forward thinker that wants to advance into a management role•        Detail-oriented with the ability to manage multiple tasks and prioritize effectively•        Comfortable working in a fast-paced environment with shifting priorities•        Proficient with basic computer and email communication•        Reliable, punctual, and team-oriented•        Prior experience in customer service, retail, or office administration preferred•        Experience in the flooring or home improvement industry is a plus, but not required — we will train the right personCompensation & Schedule•        Pay: $19+, based on experience•        Full-time position with consistent hours•        401k Match•        Health and Dental Insurance•        Paid Vacations and HolidaysHow to ApplyInterested candidates are encouraged to submit a resume to the owner of the company, Michael Czaplewski michaelc@21stcenturytile.com21st Century Tile12600 W Silver Spring Dr, Butler, WI 53007We look forward to hearing from you!