Director of Customer Support

A company is looking for a Director, Customer Support. Key ResponsibilitiesDevelop and execute strategies for intelligent self-service and AI-assisted support Oversee daily support operations and performance management across multiple segments Lead, coach, and develop support managers and frontline agents to foster a high-performance cultureRequired Qualifications7+ years in customer support or experience leadership, with at least 3 years in a Director-level role at a B2B SaaS company Experience leading intelligent support transformations and measuring outcomes Proven track record of improving self-service utilization and support metrics Hands-on experience in building and scaling knowledge management functions Strong leadership skills with experience managing geographically distributed teams