{"schemaVersion":"jobsearcher.job.v1","id":"d1498fcb0474eb04c92c153b","url":"https://jobsearcher.com/jobs/d1498fcb0474eb04c92c153b","canonicalUrl":"https://jobsearcher.com/jobs/d1498fcb0474eb04c92c153b","title":"Systems Engineer I","description":"Who We Are\n\nSwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.\n\nOur clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.\n\nWho We Are Looking For\n\nThe Systems Engineer I is an entry-level infrastructure engineering position within the Platform Operations team. This role is responsible for supporting, maintaining, monitoring, and improving the enterprise technology environments that support SwitchThink Solutions and our credit union clients. The Systems Engineer I works closely with senior engineers, service desk personnel, security teams, vendors, and client stakeholders to ensure infrastructure systems remain secure, stable, and highly available. This role spans server administration, virtualization, cloud technologies, disaster recovery, automation, and operational excellence in support of mission-critical financial services environments.\n\nWhat you will do here\n\nDeliver Exceptional Client Service\n\nProvide technical support for infrastructure-related incidents, requests, and escalations.\nCommunicate effectively with clients and internal teams regarding issues, maintenance activities, and service impacts.\nBuild trusted relationships through professionalism, accountability, and responsiveness.\nContribute to a client-first culture that aligns with SwitchThink's commitment to service excellence.\nConsistently meet service level objectives and operational expectations\n\nSupport Enterprise Infrastructure\n\nAdminister and support Windows Server environments.\nMonitor and maintain server, virtualization, storage, and backup systems.\nSupport VMware and Microsoft infrastructure technologies.\nAssist with system provisioning, upgrades, patching, and lifecycle management.\nPerform routine health checks and preventative maintenance activities.\nDeliver high-quality client support and communication.\n\nDesign, Build & Implement Technology Solutions\n\nAssist in the design, deployment, and implementation of infrastructure solutions that align with client and organizational business requirements.\nParticipate in the planning and execution of server, virtualization, cloud, storage, backup, and endpoint management projects.\nSupport the implementation and administration of Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Entra ID.\nAssist with the deployment, configuration, and maintenance of enterprise applications and supporting systems.\nBuild and configure infrastructure components according to established standards, security requirements, and operational best practices.\nCollaborate with senior engineers to develop secure, scalable, and highly available technology solutions.\nParticipate in technology refreshes, migrations, upgrades, and infrastructure modernization initiatives.\nValidate implementations through testing, documentation, and operational handoff procedures.\nContribute to architecture documentation, implementation plans, technical standards, and operational procedures.\nIdentify opportunities to improve system reliability, performance, automation, and operational efficiency.\n\nMaintain Secure and Reliable Systems\n\nSupport vulnerability remediation and security hardening initiatives.\nAssist with implementation of security best practices and compliance requirements.\nParticipate in incident response and operational recovery efforts.\nHelp maintain system availability and performance within established service levels.\n\nExecute Operational Excellence\n\nFollow established Incident, Change, Problem, and Request Management processes.\nImplement approved changes according to operational standards.\nMaintain accurate technical documentation and operational procedures.\nSuccessfully execute assigned maintenance and change activities\nIdentify opportunities for automation, standardization, and process improvement.\n\nSupport Business Continuity\n\nMonitor backups and validate successful completion of recovery processes.\nParticipate in disaster recovery testing and business continuity exercises.\nAssist in maintaining recovery documentation and operational readiness.\n\nCollaborate and Grow\n\nPartner with Infrastructure, Security, Database, Networking, Service Desk, and Project teams to support work efforts and enhance skills..\nParticipate in knowledge-sharing activities and technical training.\nDevelop technical expertise through mentorship and hands-on experience.\nSupport SwitchThink's culture of continuous learning and professional development.\nDemonstrate continuous technical growth and increasing responsibility.\n\nWhat you will need:\n\nRequired:\n\nAssociate degree in Information Technology, Computer Science, Information Systems, or related field (preferred) OR equivalent work experience required.\n1+ years of experience in systems administration, technical support, infrastructure operations, or managed services required.\n1+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.\nWorking knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools to support system health and performance required.\nProficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V required.\nWorking knowledge of Microsoft 365 administration fundamentals required.\nDemonstrate competency with backup and recovery technologies required.\nDemonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.\nDemonstrates commitment to operational excellence by actively seeking opportunities to improve systems, processes, and personal skills required.\nDemonstrates a commitment to understanding client needs and delivering outstanding service experiences required.\nDemonstrate critical thinking and technical knowledge to analyze issues and identify effective solutions required.\nDemonstrates ownership of responsibilities, follows through on commitments, and delivers quality results required.\nStrong communication skills to communicate clearly and professionally with technical and non-technical audiences required.\n\n Preferred:\n\n1+ years of experience within a Managed Services Provider (MSP) environment preferred.\n1+ years experience supporting financial institutions or highly regulated environments preferred.\n1+ years experience with Microsoft Azure preferred.\nCollaborates effectively across teams, sharing knowledge and contributing to collective success required.\nMECM/SCCM preferred.\nMicrosoft, VMware, CompTIA, or similar technical certifications preferred.\n\nWhat We Offer\n\nA collaborative, people-first environment where your expertise directly shapes technology solutions that support credit unions and the communities they serve. At SwitchThink, you’ll work alongside experienced, mission driven professionals who value curiosity, thoughtful problem-solving, and delivering meaningful outcomes for clients.\nCompetitive compensation and comprehensive benefits, paired with strong opportunities for professional growth and long-term career development.\nFlexibility that supports real work life balance, including generous paid time off, paid holidays, and flexible scheduling.\nExposure to modern, enterprise scale technology solutions, including cloud platforms, business intelligence, and AI enabled services within a regulated financial services environment.\nOngoing investment in your development through training, certifications, continuous learning, and clearly defined career pathways—supported by the stability of our credit union foundation and the innovation of a growing technology organization.\n\nJob Location: Phoenix, Arizona\n\nJob Type: Hybrid\n\nVisa Sponsorship: This position is not eligible for visa sponsorship.\n\n Unlock the possibilities!\n\nFor additional information about our organization, careers, and benefits visit: https://jobs.desertfinancial.com/switchthink/us/en/search-results (https://jobs.desertfinancial.com/switchthink/us/en/search-results)\n\nWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Switchthink Solutions","rawCompany":"switchthink solutions","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-22T10:37:22.424Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Systems Engineer I","description":"Who We Are\n\nSwitchThink Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.\n\nOur clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.\n\nWho We Are Looking For\n\nThe Systems Engineer I is an entry-level infrastructure engineering position within the Platform Operations team. This role is responsible for supporting, maintaining, monitoring, and improving the enterprise technology environments that support SwitchThink Solutions and our credit union clients. The Systems Engineer I works closely with senior engineers, service desk personnel, security teams, vendors, and client stakeholders to ensure infrastructure systems remain secure, stable, and highly available. This role spans server administration, virtualization, cloud technologies, disaster recovery, automation, and operational excellence in support of mission-critical financial services environments.\n\nWhat you will do here\n\nDeliver Exceptional Client Service\n\nProvide technical support for infrastructure-related incidents, requests, and escalations.\nCommunicate effectively with clients and internal teams regarding issues, maintenance activities, and service impacts.\nBuild trusted relationships through professionalism, accountability, and responsiveness.\nContribute to a client-first culture that aligns with SwitchThink's commitment to service excellence.\nConsistently meet service level objectives and operational expectations\n\nSupport Enterprise Infrastructure\n\nAdminister and support Windows Server environments.\nMonitor and maintain server, virtualization, storage, and backup systems.\nSupport VMware and Microsoft infrastructure technologies.\nAssist with system provisioning, upgrades, patching, and lifecycle management.\nPerform routine health checks and preventative maintenance activities.\nDeliver high-quality client support and communication.\n\nDesign, Build & Implement Technology Solutions\n\nAssist in the design, deployment, and implementation of infrastructure solutions that align with client and organizational business requirements.\nParticipate in the planning and execution of server, virtualization, cloud, storage, backup, and endpoint management projects.\nSupport the implementation and administration of Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Entra ID.\nAssist with the deployment, configuration, and maintenance of enterprise applications and supporting systems.\nBuild and configure infrastructure components according to established standards, security requirements, and operational best practices.\nCollaborate with senior engineers to develop secure, scalable, and highly available technology solutions.\nParticipate in technology refreshes, migrations, upgrades, and infrastructure modernization initiatives.\nValidate implementations through testing, documentation, and operational handoff procedures.\nContribute to architecture documentation, implementation plans, technical standards, and operational procedures.\nIdentify opportunities to improve system reliability, performance, automation, and operational efficiency.\n\nMaintain Secure and Reliable Systems\n\nSupport vulnerability remediation and security hardening initiatives.\nAssist with implementation of security best practices and compliance requirements.\nParticipate in incident response and operational recovery efforts.\nHelp maintain system availability and performance within established service levels.\n\nExecute Operational Excellence\n\nFollow established Incident, Change, Problem, and Request Management processes.\nImplement approved changes according to operational standards.\nMaintain accurate technical documentation and operational procedures.\nSuccessfully execute assigned maintenance and change activities\nIdentify opportunities for automation, standardization, and process improvement.\n\nSupport Business Continuity\n\nMonitor backups and validate successful completion of recovery processes.\nParticipate in disaster recovery testing and business continuity exercises.\nAssist in maintaining recovery documentation and operational readiness.\n\nCollaborate and Grow\n\nPartner with Infrastructure, Security, Database, Networking, Service Desk, and Project teams to support work efforts and enhance skills..\nParticipate in knowledge-sharing activities and technical training.\nDevelop technical expertise through mentorship and hands-on experience.\nSupport SwitchThink's culture of continuous learning and professional development.\nDemonstrate continuous technical growth and increasing responsibility.\n\nWhat you will need:\n\nRequired:\n\nAssociate degree in Information Technology, Computer Science, Information Systems, or related field (preferred) OR equivalent work experience required.\n1+ years of experience in systems administration, technical support, infrastructure operations, or managed services required.\n1+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.\nWorking knowledge of server hardware troubleshooting, PowerShell for automation and scripting, and infrastructure monitoring tools to support system health and performance required.\nProficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper-V required.\nWorking knowledge of Microsoft 365 administration fundamentals required.\nDemonstrate competency with backup and recovery technologies required.\nDemonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.\nDemonstrates commitment to operational excellence by actively seeking opportunities to improve systems, processes, and personal skills required.\nDemonstrates a commitment to understanding client needs and delivering outstanding service experiences required.\nDemonstrate critical thinking and technical knowledge to analyze issues and identify effective solutions required.\nDemonstrates ownership of responsibilities, follows through on commitments, and delivers quality results required.\nStrong communication skills to communicate clearly and professionally with technical and non-technical audiences required.\n\n Preferred:\n\n1+ years of experience within a Managed Services Provider (MSP) environment preferred.\n1+ years experience supporting financial institutions or highly regulated environments preferred.\n1+ years experience with Microsoft Azure preferred.\nCollaborates effectively across teams, sharing knowledge and contributing to collective success required.\nMECM/SCCM preferred.\nMicrosoft, VMware, CompTIA, or similar technical certifications preferred.\n\nWhat We Offer\n\nA collaborative, people-first environment where your expertise directly shapes technology solutions that support credit unions and the communities they serve. At SwitchThink, you’ll work alongside experienced, mission driven professionals who value curiosity, thoughtful problem-solving, and delivering meaningful outcomes for clients.\nCompetitive compensation and comprehensive benefits, paired with strong opportunities for professional growth and long-term career development.\nFlexibility that supports real work life balance, including generous paid time off, paid holidays, and flexible scheduling.\nExposure to modern, enterprise scale technology solutions, including cloud platforms, business intelligence, and AI enabled services within a regulated financial services environment.\nOngoing investment in your development through training, certifications, continuous learning, and clearly defined career pathways—supported by the stability of our credit union foundation and the innovation of a growing technology organization.\n\nJob Location: Phoenix, Arizona\n\nJob Type: Hybrid\n\nVisa Sponsorship: This position is not eligible for visa sponsorship.\n\n Unlock the possibilities!\n\nFor additional information about our organization, careers, and benefits visit: https://jobs.desertfinancial.com/switchthink/us/en/search-results (https://jobs.desertfinancial.com/switchthink/us/en/search-results)\n\nWe are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-22T10:37:22.424Z","dateModified":"2026-08-22T10:37:22.424Z","hiringOrganization":{"@type":"Organization","name":"Switchthink Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d1498fcb0474eb04c92c153b"},"url":"https://jobsearcher.com/jobs/d1498fcb0474eb04c92c153b"}}