{"schemaVersion":"jobsearcher.job.v1","id":"d12012087ffecfb5d2e6587f","url":"https://jobsearcher.com/jobs/d12012087ffecfb5d2e6587f","canonicalUrl":"https://jobsearcher.com/jobs/d12012087ffecfb5d2e6587f","title":"Client Service Representative, Outbound","description":"Description\n\nOur Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.\n\nAbout Us\n\nNational Veterinary Associates (NVA(tm)) is the largest private owner of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals with over 1,000 locations in the United States, Canada, Australia, New Zealand, and Singapore. The company is backed by JAB holding, a leading private equity firm, and led by a proven management team that includes MBAs from Harvard, Columbia, and Wharton and former management consultants from BCG, Bain, McKinsey, and Accenture. Competing in a $25B industry that has grown faster than GDP over 20+ years, the company has grown rapidly over the past 20 years and continues to do so via acquisition, de novo, and same-store initiatives.\n\nA cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love animals.\n\nPosition Responsibilities\n\n*\n\nProvide concise, friendly service for multiple veterinary hospitals\n\n*\n\nEffective communication (written and verbal) with strong closing skills\n\n*\n\nCommunicate with clients regarding difficult scenarios\n\n*\n\nEducate clients on animal wellness\n\n*\n\nConsistently schedule veterinary appointments using AVImark(R)\n\n*\n\nReview and update client and patient data, accounting\n\n*\n\nAccurately complete documents each shift\n\n*\n\nWork independently in a friendly and supportive environment\n\n*\n\nProvide excellent client service and telephone etiquette\n\n*\n\nAchieving performance goals\n\n*\n\nOther duties as assigned\n\nQualifications\n\n*\n\nHigh school diploma\n\n*\n\nBasic math skills\n\n*\n\nProficient with Microsoft Office, Excel, Word\n\n*\n\n1 year client service experience\n\n*\n\nAbility to handle multiple phone lines\n\n*\n\nProfessional work ethic\n\n*\n\nTime management and problem-solving skills\n\n*\n\nAbility to overcome objections\n\n*\n\nAdapt to changing environment\n\n*\n\nMust be able to work at a computer for long periods of time, which includes keyboard and mouse use\n\nPreferred Experience\n\n*\n\nVeterinary or healthcare\n\n*\n\nHigh call volume\n\n*\n\nQuality client service\n\n*\n\nWindows PC applications\n\n*\n\nCXone Contact System\n\nHours and Compensation\n\n*\n\nStart Date: 10/19\n*\n\nTraining: 4-6 Weeks (Paid)\n*\n\nTraining Shift: 7:00am - 3:30pm PT M-F\n*\n\nFull Time Shift: Similar to training shift\n*\n\nHourly Rate: $16 - $20/hr\n\n*\n\nStatus: Non-exempt (Hourly) with Benefits\n\n*\n\nNote: Rate of Pay DOE and position","company":"NVA","rawCompany":"nva","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T13:40:03.096Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"31-9096.00","title":"Veterinary Assistants and Laboratory Animal Caretakers","slug":"veterinary-assistants-and-laboratory-animal-caretakers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541940","title":"Veterinary Services","slug":"veterinary-services"},{"code":"812910","title":"Pet Care (except Veterinary) Services","slug":"pet-care-except-veterinary-services"},{"code":"812990","title":"All Other Personal Services","slug":"all-other-personal-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Service Representative, Outbound","description":"Description\n\nOur Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.\n\nAbout Us\n\nNational Veterinary Associates (NVA(tm)) is the largest private owner of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals with over 1,000 locations in the United States, Canada, Australia, New Zealand, and Singapore. The company is backed by JAB holding, a leading private equity firm, and led by a proven management team that includes MBAs from Harvard, Columbia, and Wharton and former management consultants from BCG, Bain, McKinsey, and Accenture. Competing in a $25B industry that has grown faster than GDP over 20+ years, the company has grown rapidly over the past 20 years and continues to do so via acquisition, de novo, and same-store initiatives.\n\nA cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love animals.\n\nPosition Responsibilities\n\n*\n\nProvide concise, friendly service for multiple veterinary hospitals\n\n*\n\nEffective communication (written and verbal) with strong closing skills\n\n*\n\nCommunicate with clients regarding difficult scenarios\n\n*\n\nEducate clients on animal wellness\n\n*\n\nConsistently schedule veterinary appointments using AVImark(R)\n\n*\n\nReview and update client and patient data, accounting\n\n*\n\nAccurately complete documents each shift\n\n*\n\nWork independently in a friendly and supportive environment\n\n*\n\nProvide excellent client service and telephone etiquette\n\n*\n\nAchieving performance goals\n\n*\n\nOther duties as assigned\n\nQualifications\n\n*\n\nHigh school diploma\n\n*\n\nBasic math skills\n\n*\n\nProficient with Microsoft Office, Excel, Word\n\n*\n\n1 year client service experience\n\n*\n\nAbility to handle multiple phone lines\n\n*\n\nProfessional work ethic\n\n*\n\nTime management and problem-solving skills\n\n*\n\nAbility to overcome objections\n\n*\n\nAdapt to changing environment\n\n*\n\nMust be able to work at a computer for long periods of time, which includes keyboard and mouse use\n\nPreferred Experience\n\n*\n\nVeterinary or healthcare\n\n*\n\nHigh call volume\n\n*\n\nQuality client service\n\n*\n\nWindows PC applications\n\n*\n\nCXone Contact System\n\nHours and Compensation\n\n*\n\nStart Date: 10/19\n*\n\nTraining: 4-6 Weeks (Paid)\n*\n\nTraining Shift: 7:00am - 3:30pm PT M-F\n*\n\nFull Time Shift: Similar to training shift\n*\n\nHourly Rate: $16 - $20/hr\n\n*\n\nStatus: Non-exempt (Hourly) with Benefits\n\n*\n\nNote: Rate of Pay DOE and position","datePosted":"2026-08-15T13:40:03.096Z","dateModified":"2026-08-15T13:40:03.096Z","hiringOrganization":{"@type":"Organization","name":"NVA","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d12012087ffecfb5d2e6587f"},"url":"https://jobsearcher.com/jobs/d12012087ffecfb5d2e6587f"}}