{"schemaVersion":"jobsearcher.job.v1","id":"d0e45715ffbef6cb3586bf2f","url":"https://jobsearcher.com/jobs/d0e45715ffbef6cb3586bf2f","canonicalUrl":"https://jobsearcher.com/jobs/d0e45715ffbef6cb3586bf2f","title":"AWS Application Production Support Engineer","description":"Job Title: AWS Application Production Support Engineer\nLocation: Lafayette, Louisiana, United States\nType: Direct Hire\nCompensation: $108,000.00\n\nResponsibilities\n\nMonitor AWS hosted applications and respond to production alerts and incidents.\nPerform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation.\nInvestigate application and processing failures across AWS services, databases, and scheduled jobs.\nSupport Amazon RDS and Amazon Redshift and troubleshoot database related application issues.\nRun and troubleshoot existing AutoSys jobs and scheduled processes.\nMonitor and troubleshoot existing CI/CD pipelines and operational processes.\nIdentify likely root causes or failure points and recommend appropriate next steps.\nRestore services using approved production support procedures.\nIndependently research solutions when existing knowledge articles do not fully address an issue.\nEscalate complex incidents to SMEs and engineering teams with complete diagnostic findings.\nCreate, update, and track incidents and service requests in ServiceNow.\nIdentify recurring manual activities and opportunities for operational automation.\nMaintain and improve knowledge articles and support documentation.\nCoordinate with application development, infrastructure, AWS, database, and business support teams.\n\nRequirements\n\n5+ years of application or production support experience in an enterprise environment.\nStrong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.\nStrong incident triage, troubleshooting, and production support skills.\nHands on experience with Amazon RDS and Amazon Redshift.\nExperience with AutoSys or a comparable enterprise job scheduling platform.\nUnderstanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines.\nStrong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.\nExperience with ServiceNow or a comparable incident/ticket management platform.\nAbility to independently investigate issues when documented procedures are incomplete.\nExperience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence.\nStrong analytical, troubleshooting, communication, and cross team coordination skills.\nAbility to work effectively in a time sensitive 24x7 production environment.\n\nDesired Skillset: ?Preferred: Python scripting/automation, AWS Associate level certification, and experience supporting enterprise HR, Finance, or other back office applications.\nEducational Requirements: ?Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.\n\nSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\n\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n\n#M-\n#LI-\nRef: #404-IT Pittsburgh","company":"Systemone","rawCompany":"systemone","city":"Broussard","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-09-14T09:57:02.672Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AWS Application Production Support Engineer","description":"Job Title: AWS Application Production Support Engineer\nLocation: Lafayette, Louisiana, United States\nType: Direct Hire\nCompensation: $108,000.00\n\nResponsibilities\n\nMonitor AWS hosted applications and respond to production alerts and incidents.\nPerform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation.\nInvestigate application and processing failures across AWS services, databases, and scheduled jobs.\nSupport Amazon RDS and Amazon Redshift and troubleshoot database related application issues.\nRun and troubleshoot existing AutoSys jobs and scheduled processes.\nMonitor and troubleshoot existing CI/CD pipelines and operational processes.\nIdentify likely root causes or failure points and recommend appropriate next steps.\nRestore services using approved production support procedures.\nIndependently research solutions when existing knowledge articles do not fully address an issue.\nEscalate complex incidents to SMEs and engineering teams with complete diagnostic findings.\nCreate, update, and track incidents and service requests in ServiceNow.\nIdentify recurring manual activities and opportunities for operational automation.\nMaintain and improve knowledge articles and support documentation.\nCoordinate with application development, infrastructure, AWS, database, and business support teams.\n\nRequirements\n\n5+ years of application or production support experience in an enterprise environment.\nStrong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.\nStrong incident triage, troubleshooting, and production support skills.\nHands on experience with Amazon RDS and Amazon Redshift.\nExperience with AutoSys or a comparable enterprise job scheduling platform.\nUnderstanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines.\nStrong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.\nExperience with ServiceNow or a comparable incident/ticket management platform.\nAbility to independently investigate issues when documented procedures are incomplete.\nExperience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence.\nStrong analytical, troubleshooting, communication, and cross team coordination skills.\nAbility to work effectively in a time sensitive 24x7 production environment.\n\nDesired Skillset: ?Preferred: Python scripting/automation, AWS Associate level certification, and experience supporting enterprise HR, Finance, or other back office applications.\nEducational Requirements: ?Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.\n\nSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\n\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n\n#M-\n#LI-\nRef: #404-IT Pittsburgh","datePosted":"2026-09-14T09:57:02.672Z","dateModified":"2026-09-14T09:57:02.672Z","hiringOrganization":{"@type":"Organization","name":"Systemone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broussard","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d0e45715ffbef6cb3586bf2f"},"url":"https://jobsearcher.com/jobs/d0e45715ffbef6cb3586bf2f"}}