{"schemaVersion":"jobsearcher.job.v1","id":"d08a5f8183659ffe36295c39","url":"https://jobsearcher.com/jobs/d08a5f8183659ffe36295c39","canonicalUrl":"https://jobsearcher.com/jobs/d08a5f8183659ffe36295c39","title":"Engineer II","description":"About the Role\nWe are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end‑user lifecycle management and IT service tracking through Jira.\n\nA Day in the Life\n\nExecute end‑user onboarding and offboarding processes including account provisioning/de‑provisioning, device setup, access management, and license assignment across all platforms\n\nManage user lifecycle across AD, Azure AD, Google Workspace, and other enterprise tools ensuring timely access changes per HR triggers\n\nTrack, manage, and update IT service requests using Jira — including ticket creation, assignment, status updates, sprint tracking, and closure within defined SLAs\n\nManaging IT infrastructure service requests\n\nPerform backup of all systems and network devices\n\nStrong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)\n\nHands‑on experience with network switching concepts and configurations\n\nUnderstanding of LAN/WAN architecture, routing, and basic firewall concepts\n\nHands‑on experience with Meraki devices and environment\n\nAdministering Active Directory services, Windows Utility servers\n\nFull proven knowledge DFS, Terminal Servers, HyperV, Internet Information Server, System Center Operations Manager (SCOM), and file server\n\nHands‑on experience with Google Workspace and Azure Directory\n\nOutstanding troubleshooting skills for Windows platform\n\nMaintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross‑domain functionality\n\nCreate accounts, troubleshoot, configure active directory, level2 &3 support for help desk\n\nCitrix server environment management and troubleshooting issues\n\nFull proven knowledge of Citrix XenDesktop7\n\nKnowledge of DNS, DHCP, Certificate Authority and RADIUS servers\n\nExperience in installing, configuring, troubleshooting and supporting XenDesktop7\n\nThe engineer has knowledge about hosted shared desktops, (non) persistent VDI machines\n\nWhat You Need\n\nMust have 3+ Years of System Engineer experience in providing L2/L3 level support.\n\nEnsure timely resolution of IT requests within SLA, maintain asset inventory accuracy, and manage seamless onboarding/offboarding\n\nManage day‑to‑day IT operations ensuring maximum uptime, patch compliance, and proactive incident management with RCA for recurring issues\n\nGovern user access across AD, Azure AD, and Google Workspace with timely provisioning, periodic access reviews, and least‑privilege enforcement\n\nEnsure complete monitoring coverage of critical systems, timely alert response, and regular performance reporting to management\n\nOwn L2/L3 escalations, ensure timely resolution within SLA, and maintain RCA documentation and updated SOPs for critical infrastructure.\n\nMaintain high availability of VDI environments, manage application escalations within SLA, and keep capacity and configuration documentation up to date\n\nWe offer competitive benefits to set you up for success in and outside of work.\n\nHere’s What We Offer\n\nGenerous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—you believe work‑life balance fuels performance.\n\nBest‑in‑Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.\n\nRecognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company‑wide recognition for your impact and dedication. Your hard work won’t go unnoticed.\n\nComprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company‑paid short‑ and long‑term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.\n\nInnovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E‑Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.\n\nDisclaimer\nInnovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T03:36:58.002Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Engineer II","description":"About the Role\nWe are looking for an experienced Systems Engineer II to join our IT team. This role is responsible for managing and supporting enterprise-level Citrix, Windows, and VMware environments, providing L2/L3 support across a 24x7 operational setup. The ideal candidate will also own end‑user lifecycle management and IT service tracking through Jira.\n\nA Day in the Life\n\nExecute end‑user onboarding and offboarding processes including account provisioning/de‑provisioning, device setup, access management, and license assignment across all platforms\n\nManage user lifecycle across AD, Azure AD, Google Workspace, and other enterprise tools ensuring timely access changes per HR triggers\n\nTrack, manage, and update IT service requests using Jira — including ticket creation, assignment, status updates, sprint tracking, and closure within defined SLAs\n\nManaging IT infrastructure service requests\n\nPerform backup of all systems and network devices\n\nStrong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)\n\nHands‑on experience with network switching concepts and configurations\n\nUnderstanding of LAN/WAN architecture, routing, and basic firewall concepts\n\nHands‑on experience with Meraki devices and environment\n\nAdministering Active Directory services, Windows Utility servers\n\nFull proven knowledge DFS, Terminal Servers, HyperV, Internet Information Server, System Center Operations Manager (SCOM), and file server\n\nHands‑on experience with Google Workspace and Azure Directory\n\nOutstanding troubleshooting skills for Windows platform\n\nMaintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross‑domain functionality\n\nCreate accounts, troubleshoot, configure active directory, level2 &3 support for help desk\n\nCitrix server environment management and troubleshooting issues\n\nFull proven knowledge of Citrix XenDesktop7\n\nKnowledge of DNS, DHCP, Certificate Authority and RADIUS servers\n\nExperience in installing, configuring, troubleshooting and supporting XenDesktop7\n\nThe engineer has knowledge about hosted shared desktops, (non) persistent VDI machines\n\nWhat You Need\n\nMust have 3+ Years of System Engineer experience in providing L2/L3 level support.\n\nEnsure timely resolution of IT requests within SLA, maintain asset inventory accuracy, and manage seamless onboarding/offboarding\n\nManage day‑to‑day IT operations ensuring maximum uptime, patch compliance, and proactive incident management with RCA for recurring issues\n\nGovern user access across AD, Azure AD, and Google Workspace with timely provisioning, periodic access reviews, and least‑privilege enforcement\n\nEnsure complete monitoring coverage of critical systems, timely alert response, and regular performance reporting to management\n\nOwn L2/L3 escalations, ensure timely resolution within SLA, and maintain RCA documentation and updated SOPs for critical infrastructure.\n\nMaintain high availability of VDI environments, manage application escalations within SLA, and keep capacity and configuration documentation up to date\n\nWe offer competitive benefits to set you up for success in and outside of work.\n\nHere’s What We Offer\n\nGenerous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—you believe work‑life balance fuels performance.\n\nBest‑in‑Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.\n\nRecognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company‑wide recognition for your impact and dedication. Your hard work won’t go unnoticed.\n\nComprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company‑paid short‑ and long‑term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.\n\nInnovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E‑Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.\n\nDisclaimer\nInnovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.\n\n#J-18808-Ljbffr","datePosted":"2026-08-06T03:36:58.002Z","dateModified":"2026-08-06T03:36:58.002Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d08a5f8183659ffe36295c39"},"url":"https://jobsearcher.com/jobs/d08a5f8183659ffe36295c39"}}