{"schemaVersion":"jobsearcher.job.v1","id":"d08a43eb44b51beaef018a03","url":"https://jobsearcher.com/jobs/d08a43eb44b51beaef018a03","canonicalUrl":"https://jobsearcher.com/jobs/d08a43eb44b51beaef018a03","title":"Customer Software Engineer","description":"Job Location (Short): Madison, United States\nWorkplace Type: Remote\nReq Id: 3488\nResponsibilities\nNote: This is a remote positon. Candidates may be located anywhere within the United States; however, the preferred candidate will reside in or near the Huntsville, AL area.\nTravel up to 20% annually (occasional travel).\nPosition Summary\n\nThe Customer Software Engineer will support Octave's mission-critical Public Safety software applications and serve as a key liaison between end users, the North American Octave business unit, and the product development organization. This individual will develop a strong understanding of Octave's product portfolio and leverage technical expertise to investigate, diagnose, and resolve complex issues while delivering an exceptional customer experience and communicating the value of Octave's solutions to the Public Safety industry.\n\nKey Responsibilities\nProvide high-quality support to North American Octave customers via phone, web, and email.\nTroubleshoot complex software and hardware issues across key system components.\nReplicate and analyze customer-reported issues to identify root causes and recommend solutions.\nConduct customer care review calls to discuss open issues, progress updates, and next steps.\nTake ownership of technical incidents and coordinate resolution efforts with Services, Engineering, and Product Development teams as needed.\nDeliver customer training on system operations and software functionality.\nStay current on new company products, services, and technology offerings.\nContribute to team objectives and support related initiatives as needed.\nPerform other reasonable and related duties as assigned.\nEducation / Qualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field with no prior experience required; or 2+ years of experience in customer support, software support, technical support, or a related role.\n2-4 years of customer service experience is a plus, but not required.\nPassion for customer success and delivering exceptional service.Strong commitment to effective communication, prompt responsiveness to customer concerns, and providing consistent updates throughout the issue resolution process.\nGeneral technical knowledge of Microsoft technologies, including Windows Server environments and SQL databases.\nAbility to quickly learn and adapt to new technologies in a fast-paced environment.\nFirst Responder and/or Public Safety industry experience is highly preferred.\n\n#LI-REMOTE #LI-AB1\n\nAbout Octave\n\nOctave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.\n\nTurning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.\n\nOctave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.\n\nWhy work for Octave?\n\nAll in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.\n\nEveryone is welcome\n\nAt Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.\n\nRespect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.\n\nRecruitment Fraud Alert\n\nOctave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com","company":"Octave Intelligence","rawCompany":"octave intelligence","city":"Madison","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-11-11T09:17:58.559Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Software Engineer","description":"Job Location (Short): Madison, United States\nWorkplace Type: Remote\nReq Id: 3488\nResponsibilities\nNote: This is a remote positon. Candidates may be located anywhere within the United States; however, the preferred candidate will reside in or near the Huntsville, AL area.\nTravel up to 20% annually (occasional travel).\nPosition Summary\n\nThe Customer Software Engineer will support Octave's mission-critical Public Safety software applications and serve as a key liaison between end users, the North American Octave business unit, and the product development organization. This individual will develop a strong understanding of Octave's product portfolio and leverage technical expertise to investigate, diagnose, and resolve complex issues while delivering an exceptional customer experience and communicating the value of Octave's solutions to the Public Safety industry.\n\nKey Responsibilities\nProvide high-quality support to North American Octave customers via phone, web, and email.\nTroubleshoot complex software and hardware issues across key system components.\nReplicate and analyze customer-reported issues to identify root causes and recommend solutions.\nConduct customer care review calls to discuss open issues, progress updates, and next steps.\nTake ownership of technical incidents and coordinate resolution efforts with Services, Engineering, and Product Development teams as needed.\nDeliver customer training on system operations and software functionality.\nStay current on new company products, services, and technology offerings.\nContribute to team objectives and support related initiatives as needed.\nPerform other reasonable and related duties as assigned.\nEducation / Qualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field with no prior experience required; or 2+ years of experience in customer support, software support, technical support, or a related role.\n2-4 years of customer service experience is a plus, but not required.\nPassion for customer success and delivering exceptional service.Strong commitment to effective communication, prompt responsiveness to customer concerns, and providing consistent updates throughout the issue resolution process.\nGeneral technical knowledge of Microsoft technologies, including Windows Server environments and SQL databases.\nAbility to quickly learn and adapt to new technologies in a fast-paced environment.\nFirst Responder and/or Public Safety industry experience is highly preferred.\n\n#LI-REMOTE #LI-AB1\n\nAbout Octave\n\nOctave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.\n\nTurning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.\n\nOctave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.\n\nWhy work for Octave?\n\nAll in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.\n\nEveryone is welcome\n\nAt Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.\n\nRespect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.\n\nRecruitment Fraud Alert\n\nOctave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com","datePosted":"2026-11-11T09:17:58.559Z","dateModified":"2026-11-11T09:17:58.559Z","hiringOrganization":{"@type":"Organization","name":"Octave Intelligence","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d08a43eb44b51beaef018a03"},"url":"https://jobsearcher.com/jobs/d08a43eb44b51beaef018a03"}}