Operations Manager

Operations Manager Flower and Oak Cleveland, Ohio | Hybrid Full Time Salary: $80,000 annually Flower and Oak is a nationwide wedding photography, videography, and content creation company serving clients across the United States. As we continue to scale, we are hiring an Operations Manager to strengthen internal systems, manage operational workflows, and support continued growth. This is a key leadership role reporting directly to the CEO and working closely with leadership across sales, recruiting, and production. The position is structured as a 1 to 2 year track to Director of Operations based on performance. We are looking for someone who thrives in fast moving environments, enjoys solving problems, building systems, and ensuring teams operate efficiently. Work Structure This role follows a hybrid schedule. Team members work in the office Tuesday through Thursday, with optional work from home on Mondays and Fridays. Because we operate in the wedding and events industry, there may occasionally be urgent situations that arise outside normal hours. These instances are rare, but the Operations Manager must be willing to assist or help coordinate solutions if an urgent weekend issue occurs. Responsibilities Oversee operational workflows from post sale through final client delivery Run the daily operations board and maintain accountability across teams Build and refine scalable operational processes as the company grows Serve as the primary escalation point for internal issues and client concerns Handle operational problem solving and resolve issues when necessary Filter operational noise and protect the CEO’s time so leadership can stay focused on growth Learn, implement, and optimize systems within HubSpot and other operational tools Coordinate communication across departments including sales, recruiting, and production Manage payments to photographers, videographers, and other contractors Oversee invoicing accuracy and operational financial tracking Prepare and present monthly operational reports to the CEO Monitor key performance indicators and identify opportunities for process improvement Assist with resolving rare weekend operational issues if they arise Qualifications 4 to 8 years experience in operations, project management, or business management Proven ability to manage multiple moving parts in fast paced environments Strong systems thinker who enjoys building structure and improving processes Experience working inside CRMs or operational platforms. HubSpot experience is a plus Financial process familiarity including invoicing and contractor payments preferred Strong leadership, communication, and problem solving skills Highly organized, accountable, and solutions oriented This role is ideal for someone who enjoys building systems, solving problems, and helping a growing company scale efficiently. How to Apply Please submit your resume and a brief cover letter explaining why you believe you would be a strong fit for this role. To confirm you read the full job description, please include the phrase “Flower and Oak Operations” at the top of your cover letter. Send your resume and cover letter directly to: mike@flowerandoak.com Pay: $80,000.00 per year Benefits: 401(k) 401(k) matching Health savings account Paid time off Retirement plan Work Location: Hybrid remote in Independence, OH 44131