{"schemaVersion":"jobsearcher.job.v1","id":"d06d977d51b4cf8a35f163f4","url":"https://jobsearcher.com/jobs/d06d977d51b4cf8a35f163f4","canonicalUrl":"https://jobsearcher.com/jobs/d06d977d51b4cf8a35f163f4","title":"Technical Support Engineer - Level 2","description":"We are seeking a highly skilled Technical Support Engineer - Level 2 to join our dynamic support team. As a Level 2 Technical Support Engineer, you will be responsible for providing advanced technical assistance and troubleshooting expertise to our customers. You will play a critical role in diagnosing and resolving complex technical issues, ensuring customer satisfaction, and contributing to the continuous improvement of our products and services.\nResponsibilities:\nRespond promptly and professionally to customer inquiries and support tickets via phone, email, or other communication channels.\nInvestigate and diagnose complex software, hardware, and network-related issues reported by customers, taking ownership of the problem until resolution.\nProvide in-depth technical support, guidance, and solutions to Level 1 support engineers and other team members.\nCollaborate with cross-functional teams, including Development and Quality Assurance, to investigate and resolve escalated technical issues.\nDocument and track customer interactions, issues, and solutions accurately in the support ticketing system.\nProactively identify patterns and trends in customer issues, and work towards implementing preventive measures and knowledge base articles.\nParticipate in product testing, feature enhancement discussions, and contribute to the overall improvement of our products and services.\nStay up-to-date with industry trends, new technologies, and best practices to continuously enhance your technical skills and knowledge.\nExperience in ThreatLocker or similar cybersecurity platform is a huge plus\nRequirements:\nProven experience in a Level 2 technical support or similar role, preferably with expertise in technologies and solutions commonly used in the industry, including network security (such as SonicWall firewalls), cloud platforms (such as Azure), productivity suites (such as Microsoft 365), backup and recovery solutions (such as Veeam and Datto), and professional services automation tools (such as the ConnectWise suite).\nProven experience in a Level 2 technical support or similar role.\nStrong knowledge of software applications, operating systems, networking protocols, and hardware components.\nProficiency in troubleshooting complex technical issues and providing detailed solutions.\nExcellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.\nStrong customer-centric mindset with a focus on delivering exceptional support experiences.\nAbility to work independently and collaboratively in a fast-paced, team-oriented environment.\nRelevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.\nJob Type: Full-time\nPay: $24.00 - $35.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Strikeworkssolutions","rawCompany":"strikeworkssolutions","city":"Irvine","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:17:14.807Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - Level 2","description":"We are seeking a highly skilled Technical Support Engineer - Level 2 to join our dynamic support team. As a Level 2 Technical Support Engineer, you will be responsible for providing advanced technical assistance and troubleshooting expertise to our customers. You will play a critical role in diagnosing and resolving complex technical issues, ensuring customer satisfaction, and contributing to the continuous improvement of our products and services.\nResponsibilities:\nRespond promptly and professionally to customer inquiries and support tickets via phone, email, or other communication channels.\nInvestigate and diagnose complex software, hardware, and network-related issues reported by customers, taking ownership of the problem until resolution.\nProvide in-depth technical support, guidance, and solutions to Level 1 support engineers and other team members.\nCollaborate with cross-functional teams, including Development and Quality Assurance, to investigate and resolve escalated technical issues.\nDocument and track customer interactions, issues, and solutions accurately in the support ticketing system.\nProactively identify patterns and trends in customer issues, and work towards implementing preventive measures and knowledge base articles.\nParticipate in product testing, feature enhancement discussions, and contribute to the overall improvement of our products and services.\nStay up-to-date with industry trends, new technologies, and best practices to continuously enhance your technical skills and knowledge.\nExperience in ThreatLocker or similar cybersecurity platform is a huge plus\nRequirements:\nProven experience in a Level 2 technical support or similar role, preferably with expertise in technologies and solutions commonly used in the industry, including network security (such as SonicWall firewalls), cloud platforms (such as Azure), productivity suites (such as Microsoft 365), backup and recovery solutions (such as Veeam and Datto), and professional services automation tools (such as the ConnectWise suite).\nProven experience in a Level 2 technical support or similar role.\nStrong knowledge of software applications, operating systems, networking protocols, and hardware components.\nProficiency in troubleshooting complex technical issues and providing detailed solutions.\nExcellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.\nStrong customer-centric mindset with a focus on delivering exceptional support experiences.\nAbility to work independently and collaboratively in a fast-paced, team-oriented environment.\nRelevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.\nJob Type: Full-time\nPay: $24.00 - $35.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-04-14T11:17:14.807Z","dateModified":"2026-04-14T11:17:14.807Z","hiringOrganization":{"@type":"Organization","name":"Strikeworkssolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"d06d977d51b4cf8a35f163f4"},"url":"https://jobsearcher.com/jobs/d06d977d51b4cf8a35f163f4"}}